Customer Testimonials

Have always been very satisfied with the servce department!. Jeter is always great to work with.

Thank you all for all the wonderful service you provide to keep my car in tip top shape. Thank you Jeter for your wonderful sense of humor it is a bright spot in the day.

I loved dealing with Amy and Josh. They made my experience in buying this much needed new vehicle very hassle free and I know they went well out of their way to make things happen for us. I have already recommended people and will continue to recommend others in the future. I love my car and having a very positive experience helps it even more. Thanks so much.

A pleasure to continue with West Hills Honda and Jeter, you are very helpful. Thank you Mary B.

My car was ready sooner than promised. Awesome treatment. Thanks!

Jeter gives GREAT service. Took my Element in for the 30K service on the 5 pm special. Was expecting to be there 2-1/2 hours. Was done in 90 minutes. THANK YOU for good fast service. Thank you for the Tuesday evening discount special!

Work was done faster than the estimated time. Customer service was excellent. Thank you to Mr. Jeter and both shuttle drivers!

Always pleased with Jeters explanations and attention to detail. Thank you, Lori Hall

Thank you for the excellent customer service. Looking to do business with you again.

This was my first time buying new car. The experience was great and my salesman, Sean Chapman, was a pleasure to work with. I would recommend West Hills Honda to anybody.

Our service representative Jon Oeller was very, very helpful, professional and personable. I really appreciated his assistance.

Mr. Montana is a superior representative of your company, great people skills!

I have so much confidence in the service department, that I drive up from Tumwater. Also...this is my 7th car purchased from West Hills Honda. Thank you for a satisfiying experience.

Jeter is always friendly, prompt and professional. I have always brought our Hondas to this dealership for service, and each time, I have been happy with the service and attention to detail.

It was very pleasant to work with Amy Lounsbury, Sale Associate, at West Hills Honda. She's very knowledgable on 2012 Honda CR-V. She answered all my questions and concerns relating to this brand new vehicle. Thank you.

Our experience was very good. We didn't come intending to purchase a vehicle, but we did. We're very happy with our Civic so far...it's only been 24 hrs., but I know we'll enjoy it very much. Thanks!

Thanks again. The quality of service we continually receive makes the buying experience enjoyable.

Great service and Brandon was exceptionally helpful. Thanks!

Service was quick and outstanding as always. Service tech was friendly and professional.

Car was serviced quicker than expected. I had a brief discussion with the mechanic that did the work to ask about a couple of things. This was a good experience!

My vehicle service was completed before the estimated time which was very much appreciated as I needed to get back to my job. Thank you, Mr. Jeter.

Awesome service.

With all the Hondas we have purchased from your dealership this one was the best. Everything was laid out in plain sight, I knew what I was getting for my money. It was a pleasure to deal with Sam Canfield, Erik Butler and Will our finance person. They were all a credit to your organization. I definitely would recommend them to any one interested in a new car.

Jonathon was very sweet and helpful. I"ll always bring my van here for maintenance, can't beat the service.

I brought my Pilot in for an oil change and earlier that day I experienced a failure in the navigation system. I brought this to Jeter's attaention, and he went and discussed the problem with Mike Brodersen. Together they did some research and discovered these NAV systems have had past problems and failures. Jeter contacted the extended warranty folks and learned that my system was covered, and took the action to get a new one on order. My hat is off to Jeter for checking into this and taking action, and to Mike for his support. I have always had great customer support from Jeter. He truly goes out of his way to make sure I am a happy customer. I think you as a dealer and me as a customer are blessed to have him:)

Our salesperson, Amy Lounsbury, was the best we have ever had in our many long years of buying cars. She knew every single detail about the vehicle, answered all of our questions completely, and demonstrated most of the interior features, all in a friendly, non-pushy way. She was delightful and made such a refreshing change in the process of shopping for and making a decision about a vehicle that we returned right away and bought one! The dealership was a very pleasant place with nice amenities for customers. We are hoping that the service on our vehicle will match what we have experienced so far!

They did a great job, fixed my light for the driver's side heated seat, rotated the tires, and did the oil change. Great job. Thanks for the attention to detail!

As always, GREAT service!!! Loved having my car washed too, AWESOME!!

Jeter is always precise, friendly, prompt and he is an honest businessperson. The reason we purchased our cars from West Hills, and the reason we rely on the service department at West Hills, is because your business is an ethical one. I have never felt that I was being gouged on prices, or given the run-around -- problems are solved with a positive attitude and promptness, with attention to detail.

The service representatives are great and communicate with you well.

Thank you for the prompt service. It is important to me that I can trust those who service and repair my Honda. I do feel I can depend on you.

Brandon KNOWS what good customer service is he had given me a quote a few months back & I had to save for the repair. Also, I dont know who worked on my car but I wish to thank the tech because my driverside window would not go back up, & he got my window to go up by cleaning the contacts (I appreciate a business that shows their appreciation to the customer and goes the extra mile to help).

Brandon is very familiar with vehicle condition. He explained things well. That gave me confidence in your company and in what work he was suggesting be done. A big tip of the hat to Brandon! Also, your company has a lot of employees. They were everywhere I was. But were busy and not just idling around. They all seemed happy and that they get along. Good job!

Jeter always does a great job when my vehicle needs repair. Your establishment is lucky to have him in your employment.

I've always been very satisfied with the service I've received.

I bring my car to West Hills Honda because I only want the best, professional, and qualified people working on "My Baby". Keep up the good work!! Thanks for all your help and courtesy! It is greatly appreciated!!

Have taken my 2004 Honda Accord only to West Hills Honda for all service that is required - oil changes, maintenance, etc. They have always provided excellent service. Keep up the good work!!!

Jeter is a great guy. He understands customers needs and does his best to work around the customer's budget. He is the reason why I service my car at West Hills Honda.

The experience this week was excellent as usual. We are always satisfied with the service that we recieve from Jeter.

The service department at this Honda dealership is exceptional, specifically Jeter. It is why we continue to purchase our cars here and send everyone we know who is in the market for a new vehicle.

Always outstanding service!!

Friendly folks. Nice waiting area, and good food. Thanks!

Brandon, in the service department, did a great job of pointing out some major repairs/costs that were needed ( timing belt, battery etc) on my 1991 Honda Accord Wagon. And he discussed what would potentially happen if the timing belt failed etc and other safety concerns that I had. This information is very important since my daughter, Abigail, uses the car to commute for work/college. Brandon's clear information about the risks/benefits helped me make the decision to not do the repairs since I was looking at trading in the car in the near future for a new/used car for Abigail to use-I decided that I would take the $$$$ for repairs and instead use it as a down payment on a new vehicle. My family, spent that very afternoon working with Will Parker to test drive/purchase a 2009 Honda Fit Sport- manual- for our daughter- and saying goodbye to the Honda Wagon that had served the family so well for 21 years. Will had helped us in September with the purchase of my husband, Richard's, used car that replaced a 1998 Honda Civic that had been stolen and never recovered. We really trust Will! Needless to say, our daughter is thrilled and Richard and I are relieved to know that she is now running around in SAFE vehicle.- Peace of mind for the parents-priceless. We are now a "Honda Fit Sport Family" with 3 Fits sitting in the driveway ( my 2008, Richard's 2009 and now Abigail's 2009). Richard and I really appreciate Brandon and Will's expertise in helping us. They truly reflect the high quality of customer service that we have come to expect over the last 13 years of doing business with West Hills Honda. Many thanks.

Love dealing with Jeter....he's kind, compassionate, knowledgeable and makes one know that they are well taken care of, no matter what the situation. I certainly am a satisfied customer!

Jeff was excellent with his courteous explainations as a matter of fact he told my husband the vehicle would tow our travel trailer and my husband was sure it would not, he found this AM our TT weighs 3600 lbs and it is within the range of the pilot so well done to Jeff for not pushing the issue and letting my husband eat humble pie. R/ Geanne Clark BTW the girls are much safer now with your help thank you Jeff

Great customer service!

Servise was better than expected. The car was ready faster than promised Thank for your continued excellent service.

Service representative was extremely courteous, professional, and respectful. Another great West Hills Honda service experience!

Excellent customer service as always! Thank you!

Great service as usual. Greatly appreciated!

Thanks for the coupon! I am a loyal customer just because of the friendly service, and the quality of service is also second to none. Keep up the good work and I'll schedule an appointment soon.

The sales associate P.J. at West Hills Honda was simply outstanding. He worked very hard to find us just the right car. His patient service to the customer and expert knowledge of the Honda Civic Hybrid made the experience wonderful. The unexpected flowers and delivery of the car on our wedding anniversary was very kind of P.J.. My wife and I could not be more pleased with the car and the overall experience with P.J..

My wife and I appreciate Scott's help..........Thank you so much....and Happy Holidays.

The service managers were both thorough and very pleasant to deal with on a professional and personal basis. The hospitality of the entire staff was very much appreciated. Thank you very much for a pleasant day.

Thanks to the service advisors, Scott and Ian, who have helped me get my older commuter car in shape.

I've been completely satisfied with the service performed on my 2006 Honda Odyssey as well as the Customer Service and respect given to me by each of the Service Providers. Thank you West Hills Honda for a job well done in all areas. I can only hope to receive a well rounded satisfaction through the next Honda Dealership I have to take our vehicle to.

This is an excellent group of highly trained and experienced professionals. Rob Colon, in particular, made this purchase effortless. I felt secure and well-cared for in his competent hands. His recommendations were in consideration of my concerns re financing, warranty, safety, and timing of delivery. Mr. Colon quickly prepared a package that met all of my needs. I will surely recommend West Hills Honda to all of my family and friends. Thank you for making this a delightful moment in my life.

Amy did a great job of creating a win-win situation between myself and West Hills. She was straightforward and honest, which is exactly what I wanted. She, and Akeem and the rest of the staff I dealt with, made the entire transaction very easy and pleasant. Thank you all!

Ian Mateikat is awesome! Great customer service from him. Thank you!

Everybody we dealt with was great. Would recommend you to everybody.

Jon did a GREAT job. He even took me out to my car when we were finished in the service office. He shows a great deal of professionalism. THANKS!

Yes Jeter was very nice and always great to work with, such a great worker for your company.

Always a pleasant experience visiting, keeping our two Honda's in good repair. All who work there have a great attitude. Jeter is always great to work with...thanks.

Jeter is the best car repair person I have ever dealt with.

I get very good care for my car with Honda service. West Hills Honda has the best service personnel I have ever had the pleasure of doing business with Thank you Mr. Jeter.

We are very happy with West Hills Honda. The times we have had to take our CR-V in have been efficient and friendly.

Jeter always takes good care of my car and me. Would not go any where else. Thanks!

Great job by your service department. Jeter has been taking care of us and our cars ever since we bought our first one from West Hills Honda. We could not do without his expert guidance. Thank you Jeter for all the years of helping to keep our cars safe and on the road.

We always get great service. Thank you for the great staff you have in service, no matter if we call or come in, we always get the best service.

We always enjoy coming up to the Honda dealership because they treat you with so much love and friendship. We enjoy the style to please that they have towards there customers. Keep up the good work and a Merry Christmas to all of you at Honda.

Ian was very helpful and true to his word. I always enjoy coming to West Hills Honda. They take good care of my car.

I come to the Honda dealership every three thousand miles for my oil change. I also have all of my maintenance done there. Brandon recommended to me this time that I needed new windshield wipers and I took his advice and had them replaced along with my oil change. He has assisted me for a very long time and I trust him as my service person. When he recommends something to me I have it done because I cannot afford to have something go wrong because I neglected to react on his recommendation. He measures my tire tread every time I come in and asks me the important questions about the running of my vehicle. You have a good associate there and I thank you.

Always excellent service and has been for the approximately 10 1/2 years that I've been a customer at West Hills Honda. Your staff is great. Hubert Jeter is always the best! Thank you.

I am treated very well at West Hills Honda and so is my vehicle. I appreciate the service staff's willingness to answer all my questions when I bring my car in for service. They have a way of being professional, yet friendly, and have my respect . I've never had a bad experience at West Hills... and don't expect I ever will.

Jeter was fantastic in getting my Pilot out AHEAD of schedule - always a pleasure to work with. We have always had great service at West Hills Honda.

The salesperson, Kent has been the most pleasant dealer we have dealt with in a long time. He never once tried to pressure us into buying something we really didn't want. We will truly recommend your dealership to friends and family. Thank you so much for a very pleasant car buying experience.

Thanks Hubert for keeping me informed when there were additional items that needed attention. You always make my visit as pleasant as possible. But I know it is very important that this vehicle be in good operating condition, especially since this is the vehicle my wife uses most often. I feel with your expert care that I can be confident that she will be safe in it. I know I am not the only customer of yours, but you do make me feel special. For that I am grateful. Have a great Thanksgiving!

The service department is always so friendly, making having to get your car serviced much easier to deal with!!! Thanks!

The service crew are friendly and courteous. It's a pleasure going to your facility.

I have had the priviledge and satisfation of bringing my vehicle to you since I bought my car in 2007. Your service and customer service is awesome!

We're always pleased with the level of courtesy and professionalism displayed by Brandon and Jeter and the quality of the work perfomed.

Ian was very professional and explained the work to be done. Thank you.

I am a widow. This was the firsst time I had to take my car to be serviced by myself. I was very pleased with the service I got. The young man's name was Jeter. God bless you all.

Car was done even earlier than promised. Good experience. Thank you, keep up the good work.

Thank you for the expedited and very friendly service you profferred to me yesterday. I appreciated it very much.

I am very pleased with my service and the courtesy I am given. Everyone is fine, I just try to work with Mr. Jeter whenever possible as I know he will do "right" by me. The car wash means a great deal.

Ed made the experience not only comfortable but lacked the pushiness of the classic car salesman. I would send my mother to him, which is saying a lot. And everyone at the dealership in fact was professional and pleasant to deal with, which runs completely counter to my past experience. Thanks , I love my new ride!!

My partner and I appreciated Kent's (and the finance guy) low key approach. Last time we bought a car (Ford) they tried to talk us into more car than we felt comfortable with. This time we came in and stated our intent (CR-X LX, 4WD) and Kent explained everything about the car so we were sure it was right. Not once did he try and talk us into a more expensive model. It was a great car buying experience.

Scott provided great customer service and explained all needed repairs in a polite and knowledgeable manner. Thanks much.

Outstanding service as usual and a real plus to have my next service needs explained in advance. This is a real benefit with my sometimes busy schedule.

The recent purchase of our 2012 Odyssey was a very good experience in every respect. Samuel Canfield is an exceptional salesperson - knowledge of his product, outstanding way with customers and just enough, easy selling technique. I recommend that you keep him on your staff! Another salesperson, Jeff, also assisted in the completion of the transaction. Akeem Sloan performed very well with all the paperwork. Thanks again.

My appointment was at 11:30, I arrived at 11:00 and my car was serviced early. The staff were very professional and knowledgeable, they even assisted me in comparison of services and charges of what another shop wanted to charge me.

Scott Zevenbergen remained polite and continued to do a quality costumer service job, despite the fact that the computer system had crashed and was not up and running. He was not rude, nor frustrated as the other service team members working that day and it was a pleasure to do service with your group because of his efforts during this adverse situation. He deserves a raise as I will come back again Thanks to Scott.

I moved to Port Ludlow 5 years ago.In that time I have purchased 2 Honda Accords from your organization. What makes organizations such as West Hills Honda stand above the rest is simple..........PEOPLE.

You're in possession of Brandon Montana, a very exceptional employee on your team. It's easy to buy a car from any organization, the REAL peace of mind is in its service and follow-up.

We have ALWAYS found Brandon to be the ultimate representative for your organization.

Sincerly,

Paul Boucher

This was the quickest and best "car buying experience" that we've ever had! Samuel was a great representative of your company. Thanks very much....we'll be back.

It is always a pleasure to do business with West Hills Honda and Mr Jeter he is a excellent service rep and is always very helpfull.

Great service from Scott and the ladies at the Cafe counter! I always have the best experience at West Hills Honda :).

Love, love, love Jeter! I could go anywhere to get my car serviced, but Jeter is the reason I keeping coming back to West Hills.

Ian is the best!! My car was ready in record time & I was extremely satisfied AGAIN!! Thank you Ian & West Hills Honda!

It's always an enjoyable experience to bring my car into West Hills Honda to get it serviced. The service personnel are gracious, knowledgable, and good at answering my questions. My car always leaves looking cleaner both inside and out plus it runs a whole lot better. I have confidence that my Honda will continue to be dependable for me because of the care and exceptional maintenance that it receives when I bring it to you for maintenance. Added bonuses to the experience are that I always get to wait in a comfortable waiting room. I get a free latte or other beverage of my choice. There's also a menu of foods that can be ordered if I'm hungry (and I usually am). Thanks for taking such good care of your customers!

IAN IS A NICE AND VERY ACCOMODATING PERSON. HE ENSURES THAT THE CUSTOMERS NEED ARE MET. HE IS MORE THAN GLAD TO HELP ME UNDERSTAND AND HELPS ME WITH THE FEATURES OF MY BRAND NEW CAR THAT I AM NOT QUITE FAMILIAR WITH.

Staff is always polite and keeps customers appraised of timing of work.

Your team is the best in the buisness. Thanks for all you do.

Ian has a very good customer service when I first arrive at your service department. He was so polite and took care of the car services needed to be done, excellent and very out standing performance. In the near future I will bring in my car for services. Thank you so much Ian for all your help job well done. Respectfully yours, Joyce Hill

From the time I called to get an appointment to the final pick-up, everything was great: great service and great timing. West Hill took good car of my car! Thanks.

Ian Mateikat is fantastic! I love bringing in my car to West Hills Honda because your service department really knows what they are doing, plus they have little perks like the free drink and a nice place to wait. The service people keep you posted on the progress and I will keep bringing in my car when necessary for oil changes and other maintenance needs. Thanks so much!

Scott was wonderful and very helpful. I had some problems with my car and he fixed it!! Very happy fellow... thanks again.

Definitely appreciate Jeter for checking on the wear and tear of my tires. I am more than greatful for his noticing they were quite bad. Talked me through the different options and allowed me the time to think through before choosing. Car was done long before expected which allowed me to pick up early and not impact someone else to drive me over. Always appreciate the way I am treated and the quickness of repairs and service.

Your service staff is wonderful. I live 15 miles west of Port Angeles but I always take my car to your facility for any work to be done other than oil changes and new tires. I bought my car there 15 1/2 years ago and it now has 284,000 miles. I still think of it as my new car and your people are what makes that happen. They are all very courteous, customer service oriented and professional and they rank at the top of list. My experience with West Hills Honda has always been very satisfying. Thank you.

I loved the experience at West Hills Honda. Jennifer wasn't interested in a new vehicle, but the energy that West Hills Honda staff is contagious, and she had to sign for new vehicle. Thank you to wonderful sales rep (Jason), Desk Manager (Ken H) and the Gerneral Manager (Rob C) for placing faith in My family and I. Thank you for a wonderful experience. H. Jeter

The car was ready EARLIER than promised! :-) They even offered to wash it! Jeter is still the best Service Manager on the planet.... And I've seen a few in my time....!

Always a pleasant experience at your service center. This is our fourth Honda. It's the second one purchased from West Hills Honda. Appreciate the fine treatment we always receive. Thanks.

One word. Jeter. He is the reason why I keep coming back to have my van serviced at Honda Bremerton. Always informative and personal. Thank you for having such a superb employee. Much appreciated!!

We always get great service from Brandon. We had to cancel our appointment the day before because of an emergency, and he got us in the next day. That was greatly appreciated! Thanks Brandon!!!

Mr. Montana could by far be one of your best assets to your service dept. We had a great experience Sat.10-29-11! Great job on our new Crosstour and the price he quoted was lower at time of payment. Thanks Mr . Montana good job!

We love our new Honda, a very comfortable ride, I got a lot of compliments at work yesterday. Ed and Josh were great to work with and we would like to thank them both for making it a pleasant experience. We would not hesitate to recommend your dealership to our friends. Thank you again.

Jeter always takes great care of us with both our Honda's. With service and a great personally like Jeter, why would we go any place else to have our cars serviced? With Jeter in service and PJ in sales, you have a compination that can't be beat!

It was a pleasure working with Kent. He was professional, courteous and really extended himself to make sure we were doing well. Dealing with people like Kent makes the oft dreaded car buying experience as easy and painless as it could be.

Very satisfied with Service Department scheduling and work on the car. It ws ready earlier than expected and had been washed.

Scott did a very good, professional job at helping me get my car fixed. I appreciated his patience and understanding with my vehicle troubles. And his quote was spot on and it was actually less than expected to get the part fixed. All is working well and I am a happy customer. thanks.

I was very pleased with the service. Scott was kind, courteous, and informative. He explained everything in detail. I felt the pricing of services reasonable. I look forward to bringing my Honda's back for future maintenance and repairs.

About Mr. Montana:I could have my car serviced by a lot of people, but the main reason I come (and have come) to you is Mr. Montana. I always ask for him and he is always super. Flat out. As long as he is there, I will be also. This is not to say that the rest of the place is not great, it is just that this employee really stands out. Mrs. "H". should be proud to have him as a representative.

Fantastic job! West Hills Honda is the only place I take my car to!

Thank you for the excellent service we always receive when we bring our Honda Pilot to your service department. It doesn't matter how busy you are, somehow my car is always ready when promised.

I was impressed. Quick service and everyone is so polite. It was a pleasure doing business with you. Another thing that impressed me is how the service department staff was so quick to hold open doors for ladies. True gentlemen each and every one.

Jeter, as always, was very helpful and professional, yet personable. This was my first service for my new CR-V and I was surprised that there was no charge. The service people I've dealt with before always recognize me immediately and call me by name when I arrive. They make me feel like "family". The service department at West Hills Honda is the main reason I would only purchase a car from there.

As usual, the service was friendly and everything was explained. Thank you for the great customer service. That's what makes or breaks a dealership.

It is with great pleasure that I inform you of my recent dealings with West Hills Honda. Last Thursday I returned my leased CR-V and started a new lease. I wasn't looking forward to the process, as the last lease turnover lasted about six hours.

Fortunately, I was introduced to Mr. Kent Tompkins, and he is the reason for this note. I explained what my situation was regarding the lease turnover and that I didn't need all the hoopla and wished to expedite the process. Mr. Tompkins listened intently. He was, to my joy, able to shorten the entire process down to two and a half hours. He is courteous, knowledgable, understanding and an extraordinary asset to your business.

My wife and I would like to thank you for having such a fine person on your staff. At the termination of our new lease in three years, we will look forward to having him assist us again.

We really appreciate all his efforts to please us.

I have always appreciated the West Hill's Honda service department employees. I brought our car in this past weekend for a service recall. Brandon Montana was very succinct with the recall repair information, prompt and professional.

I continue to experience the highest standard of service from Ian, Jeter and all of the West Hills Honda team. I feel spoiled slightly, but am thrilled to be taken care of so well. Thank you!!

Excellent service and a very pleasant waiting area. The complimentary beverage was very considerate of West Hills Honda. The Service manager was very efficient and knowledgeable, we discussed my tire situation and I listened to his advice. Thanks for a job well done.

I had a wonderful experience purchasing this vehicle. It's the first time I have actually enjoyed the experience. I felt no pressure, and no stress. I really appreciate the excellent service from Erik Butler as well as from Josh in finance, and from Jason my salesman. All three men were polite, helpful, and willing to go an extra mile for me. Thank you so much!

Scott did a great job in getting my CRV in and out in time for my next appointment of the day! I was glad I bought from West Hills Honda, the service department is the best I've ever experienced!

I come in for oil changes, I come back for the great service. Thanks for the coffie and the car wash Scott, it really makes the experience first class!

The employees are West Hills Honda are fantastic! Everyone, from the service dept to the finanacial department to the sales dept , went out of their way to be friendly and accomadating. A special thanks to Jamie and Joshua for their help in my purchase of my New Honda Accord! It's wonderful!

Brandon Montana is very knowledgeable, courteous and spent time with us to help us understand the services we had done, and also explained needed services that we will do in the near future. He is an asset to the Haselwood Auto Group, and to West Hills Honda.

My service advisor is Jeter and I couldn't be happier with his courteous personality and loyalty to his customers. He is a true asset to West Hills Honda and he is the reason I keep coming back to West Hills Honda for my service maintenance.

Very pleasant experice and outstanding customer service.

Car was actually ready sooner than promised. I also really appreciate the fact that you have free WiFi so that I can do some work while waiting for my car. Free coffee drink is a nice touch, also :-)

My husband & I bought our first Honda (Prelude) from West Hills Honda in 1985. Also our 2nd & 3rd Preludes in 1992 & 2001. In 2008 we bought our first "Civic" an EX-L. My husband always told me if something happened to him I was to go to your company for my next car & you would take good care of me since we've done business with you for past 26 years. Well, I'm sorry to say he passed away in 2010. When I took the car in for service I wanted to look at the new 2012 Civic's & I'm happy to say that Mark & Samuel were very kind, couterous & helpful in trying to find the car & color etc. that suited my wants & needs to no avail. So, one is on order & I truly appreciate all your terrific care over these many years. You have a customer for life. So, keep up the great service!

This was for an oil change. At the time we purchased the car, we bought the routine oil maintenance package. This is what that was. We are very pleased with Brandon's help and the ease of the process. Plus, the free latte's are a great thing! We love West Hills Honda! We felt good about your dealership the minute we walked in and purchased our new CRV. Thanks for providing such great customer service!

We really liked Ed's style... also the sales manager on shift was great! My husband and I discussed on the way home, how we were surprised with the magic combination of team work! We just stopped by to look and ended up leaving with the car. Hats off to your staff for no pressure and being personable... that's hard to convince my husband of! :) Even when it came down to financing, Josh was really nice to work with, helped us out and is still helping by getting the loan to go through with one of your lenders. Good work to the whole staff working that night!

I arrived on time for my appointment and only had to wait a few moments while paperwork was being completed for another customer. My car was ready before the one hour estimated time, which was not expected, but very nice. The free latte is wonderful and the waiting area was very comfortable. I actually look forward to bringing my car in for service, a nice time to catch up on my reading!

Jeter is amazing! He met me at my car to get the mileage and to set me up. He's always happy and makes everything pain free. My car was also done 30 minutes (earlier than estimated). Thank you West Hills Honda Service for being the greatest car place on earth!

Jeter is a superior service support person which is the reason I do business with you rather than some other company.

Special thank you to PJ for making our new car a pleasure to buy. He even delivered our missing floor mat to our home. Again thank you and we will recommend you to anyone looking for an automobile.

The service at West Hills Honda is terrific! Gets better and better with every visit on routine maintenance for our Fit. We appreciate the efficiency of the service crew, their patience answering our questions and how quickly we are moved through the check-in and onward to the check-out! Scott Z. is friendly and thorough. He treats every little detail we bring up with importance. . .even if it's a question re: a simple shift of our driver's floormat! Also, the sales crew is ever hospitable while we wait in the showroom. Very happy we bought our Honda Fit on New Year's Eve 2009 from Jamie Block. Love the car and the crew at West Hills Honda!

Just in for an oil change. Always great seeing the wonderful employees who stop by to say hi & visit while I wait. Thanks to Kent Thompins and William Parker who have always shown such a professional attitude and knowledge, as well as supporting our entire family when needed. They both have become friends over the years to no only to the Bigelow's but our extended family as well. We have bought several vehicles with Kent over several years ( too many cars now to count ) and have always had a wonderful experience . I doubt we will ever buy another car of any kind any place else..

Scott went out of his way to make sure the car was ready when promised. We really appreciate the great service.

The service was excellent, as always. I appreciate the fine service and the cordiality of your employees. Thank you.

Your staff are very professional, highly experienced and exhibit excellent customer service skills. We are never dissapointed with their work.

Thanks for washing front part of the car. We just got back from road trip and nice to see bug free bumper.

Great people at West Hills Honda, excellent service, clean and friendly staff.

I was very impressed with the service...you folks exceeded my expectations. Thanks so much!

Excellent customer service! To be honest that is the reason I will always buy our Hondas at West Hills!!! Thanks!

The fellow I dealt with was just terrific - Ian Mateikat - professional, friendly - gave me the service for FREE and kept his promises. Car was ready more quickly than anticipated. I call that perfect. Best experience I ever had at a dealer for routine maintenance.

Thank you for your excellent business practices. Amy was a true pleasure throughout the transaction.

My experience with the staff at West Hills Honda was great. They are all professional, kind, courteous and mindful of not trying to sell you a car. They were interested in my cars needs and how they can address them whether it is serving your car or asking question about Honda vehicles. I was amazed at the West Hill facilities which included computer access enabling me to complete my office work, the free smoothie and most of all the monthly drawing to win a flat screen TV. This type of customer service focus makes West Hills Honda the best deal for me!

P.S. Special mention to Brandon Montana the service rep. who, realizing the extended wait for the repairs of my vehicle, bought my lunch.

As always, the service reps are friendly, informative and straightforward! West Hills Honda is great.

Ian is absolutely awesome. Very friendly and helpful. Explained everything and help me with cost saving options. HE ROCKS!

I am very pleased with Ian, he was professional and friendly. He has been the most helpful to us for our vehicle service needs. Thank You

Awesome job getting a little more done than expected and still having it ready on time! Thanks again Jeter!

When there has been a problem with my car, the service department is very quick to amend the situation. I love the fact that I'm not being scalped by a dealer when I take my car there. The service department has sold me on Honda.

We continue to be impressed w/ your Service Advisors (particularly Jeter and Ian), and the free car wash is a wonderful "icing on the cake"! Thanks soooo much!

The whole Honda team, at West Hills Honda, have got to be the best team in the whole country! Thanks for all that you do for us, and thanks for how you do it!!

We have no complaints whatsoever with the service at West Hills Honda. We feel everyone at West Hills Honda goes out of their way to accommodate their customers. Scott is an asset to your company.

I bring my mother's Honda in to West Hills Honda. We always get excellent service . My Mom likes to go to Jeter. He talks to her about her car. A lot of people tend to treat their elders like they are childern and can't handle things....not Jeter! Thank you for hiring great people

It's always a pleasure dealing with Jeter. My car is in and out in record time each visit.

We're loyal to West Hills because they deliver better care for our vehicles at less cost. While we're partial to Jeter, we're sure the others are just as friendly and capable.

I have regularly had my 1998 and 2001 Honda Accords serviced by West Hills Honda. I have all-ways been immensely pleased and satisfied with the quality and level of professional service that I have consistently and regularly received. I want to particularly commend Jeter for his knowledge, experience and professional advice in the servicing of my car over the past five years. This was evidenced - on my part - by my purchase of a new 2011 Honda Accord together with an extended warranty service agreement. Without Jeter's encouragement, guidance and direction this sale would probably not have occurred.

We love the car, the people we dealt with, and your facility. We're sold and will definitely recommend you to others.

I just want to say Ed is the best in salesperson that I have ever had. Way to go Ed, I will be sure to send people your way!

Jeter has been my Service Advisor for several years now and his service is very professional and courteous. He should be commended for his work.

We purchased a brand new Pilot, fully loaded, just yesterday. The staff at West Hills Honda is the most courteous of any dealership we've ever been too. Amy was our sales rep, and she took amazing care of us ensuring our purchase was exactly what we wanted at an awesome price. Thank you Amy and everyone at West Hills!

Everyone was friendly and did a great job. I was wandering around the front area kicking tires on cars and a salesman, Ed, approach me. He had one of the best ways of any salesman I have ever come in contact with in a dealership. I would highly recommend him and his sales technique.

I telephoned to ask Brandon if I could bring my car in for an oil change. He has assisted me with the majority of my service work. He graciously telephoned me back and told me to bring my vehicle in. I was thankful for the prompt service and thankful that I was basically in and out of the service center in a decent amount of time. Thank you!

I appreciate the on-site car washes. The service advisors are very helpful and courteous. The inspection of my car during an oil change and filter is a great service to me as a customer. Appreciate the free hot chocolate or smoothie etc.

Love being greeted immediately and the car door opened for you for servicing. As always the service went quickly and was well appreciated. When the appointment was made I thought I needed the 300 mile servicing and discovered I only had 26,000 on the car. Not a single argument did I receive for changing to just the oil and lube service. I still got the pleasant experience I have always received. I would highly recommend the service department to anyone owning a Honda or wanting to purchase one.

Jeter was superb in getting my car in the same day I called, and had the vehicle ready before the promised time. He has been our "front man" on many of our visits, and he is always professional and helpful. We continue to get great service at West Hills Honda!

Another superior experience with the West Hills Honda Service Team led by Mike Brodersen. We wouldn't bring our Honda anywhere else. Keep up the excellent work! Mike and his team are the reason we purchased our Honda at West Hills Honda.

My service experience was excellent, as it usually is at West Hills Honda. Your assistant service manager Jeter made me feel as though I have my own personal advisor. Recently I drove my 2002 CR-V to Raleigh, NC. There, the air conditioning self-destructed. I didn't think that I was being charged fairly by the local Honda dealer there, so I called Jeter, who spoke with the service advisor on my behalf. Although the charges weren't reduced as much as I would have liked, I did receive a discount. Jeter made a good case that I was being over-charged for labor, and I appreciated his efforts.

Teasha Aikins is an excellent sales associate! Her knowledge of the vehicle was considerable, her attention to details, and assistance in arriving at an equitable deal for all concerned was invaluable.

I had the 15,000 mile service done on my Civic Hybrid. Jeter in the service department helped me ~ I ask for him each time I come in: he is always courteous, friendly, explains in detail what needs to get done and has my car ready at the time he promised. I also trust that he will not recommend a service that is unnecessary. I am a single woman, 58, and I have driven since I was 15. It is people like Jeter that keep me coming back!

Ian took care of us superbly, as always. He checked back with us while we were waiting to make sure we were fine, offering us more beverages if we wanted. The service was great, the detailing, painting, etc. You can't even tell where the scratches were!! It's always a pleasure coming in to West Hills for service. Even the Service Manager, Mike, recognized us and was waving madly until I spotted him! Keep up the excellent service guys!

Thanks for all of your hard work and thoughtfulness.

Please give our heartfelt appreciation to Kent Tompkins for his excellent customer service and professionalism.

West Hills Honda, you and Kent Tompkins made our unbelievable chnace of a lifetime come true when we purchased our 2011 Honda Pilot.

Thanks in a million ways to West Hills Honda and Kent.

A job well done to all of you!

My service advisor is "Jeter" and he has ALWAYS treated me with kindness and respect. He knows me by name and makes me feel comfortable every time that I am at West Hills Honda. He is the main reason I continue to come back to West Hills Honda for my scheduled maintenance on my Honda Odyssey. He is a very positive attribute for the dealership.

Cordially,

We decided to trade in our three year old Honda Fit (purchased new at West Hills Honda) for a larger vehicle. Because of very positive past experiences in sales and service, we turned first to West Hills to see what they might do for us. David Beamish was introduced to us, and he listened attentively to our interest in finding a quality used car that would give us more of the comfort and safety we were looking for. He introduced us to the Accord class, explained its many fine qualities, and patiently answered all of our questions and concerns. He then showed us three used Accords, and we focused our attention on (and test drove) a 2010 model with very low mileage.



We told David that we had made a commitment to test drive a 2010 Camry at a different dealership, but that we would talk with him again the next day before making a final decision. Before we left, he put pricing together that included our trade-in (Honda Fit). At no time did we feel pressured by David to break our prior commitment.



We DID test drive the Camry, and were impressed with its comfortable and quiet ride. The Toyota dealer offered us pricing with a lot of arm twisting. Because of the depth of information David had given us, and our prior experience with the quality of vehicles and service at West Hills Honda, we returned the next day. After David was able to give us another incredible offer, we purchased the 2010 Honda Accord he had shown us the day before. David was professional and knowledgeable during the entire process, and it was a pleasure purchasing an automobile from him.



We know we made the right decision, and we’ll strongly recommend West Hills Honda and especially David Beamish.

I would like to thank all of you sincerely for the great experience with the purchase of my new Accord. A very special thanks to P.J. Zellinsky for his kind professional interactions with me during my purchase. I'm a busy professional that travels frequently on business and was able to purchase my car over the phone with an expedited delivery once I arrived to sign the papers.

West Hills Honda has gained a new customer that was afforded a great experience by your team.

Kind regards

Greetings,
To my complete surprise, my wife and I purchased a new 2010 Honda Fit Sport from West Hills Honda on Friday March 4, 2011. I do say "complete surprise" because I had vowed never to buy a new car from a car dealership again. Our last 4 vehicle purchases (Honda Civic EX, Toyota 4-Runner, and 2 Toyota Pick Ups) have been from private parties.

About 2 months ago we decided we wanted to purchase a Honda Fit. Through research and a test drive we narrowed our search to a new or used 2009, 2010, or 2011 Honda Fit Sport MT in certain color choices. I have scanned Craigslist and Auto Trader for the last 2 months. Additionally, I have researched through sites like Edmunds.com and Truecar.com. I decided to go beyond what I vowed never to do and attempt to deal through dealership internet sales departments.

Without taking you through every detail of my widely varied experiences, I will outline what West Hills Honda did to earn our business and create a customer who will without a doubt refer other potential customers your direction.

•The West Hills Honda website does not force a potential customer to reveal their address and phone number in order to communicate with someone. A pop up occurs on the wedsite that easily allows someone to shoot an email off to the Internet Sales Manager Amy Lounsbury. Most other dealership websites force a phone # entry in order to send an email.
•Amy Lounsbury is the only person who respected my request to please email (do not call). Personally, I found it rude for dealership after dealership to call me with complete disregard to my request otherwise.
•Amy Lounsbury responded to each of my emails over I believe a 6 week period promptly even on days that were her "off" days.
•Amy Lounsbury never, as most other dealerships did, use unreasonable or shady tactics to try to coax me into coming in to the dealership.
•Amy Lounsbury revealed and outlined all costs and had the best price that I was able to secure in email form from any dealership. This earned West Hills Honda my one personal visit to the dealership.
•On the day I visited the dealership, Amy showed and explained options on the vehicle with knowledge. She accepted my offer in a sincere manner and then did what she could within her limits to close the deal.
•Akeem Sloan processed our closing paperwork in a prompt, professional, and efficient manner without being overly aggressive to sell items such as extended warranties.
•Amy Lounsbury provided a complete showing, tour, and explanation of the vehicle to my wife and I upon acceptance of the car.
•The "We Owe" piece of paper is a nice reassuring touch to make sure nothing is forgotten.
•The West Hills Honda Service Department completed all items on the "We Owe" sheet within the timeframe promised the following Monday.
In short, we are very happy customers and love our brand new Honda Fit Sport. West Hills Honda Internet Sales Manager Amy Lounsbury did an outstanding job! West Hills Honda apparently understands what the customer is looking for from an "internet" sales department. Most other dealerships say they have an "internet" sales department, but in reality they rudely force the customer to deal with them the old fashioned way.

Congratulations on a job well done!

Sincerely,

We were extremely happy with our recent purchase of a new CR-V EX-L from West Hills Honda. From our very beginning inquiry to the final purchase transaction, Amy Lounsbury was quick to respond to all of our questions and was key in making this process a pleasant experience. This is at least our sixth vehicle we have purchased from West Hills Honda, and we would not have continued to come back if they did not provide excellent customer service in every aspect of purchasing a vehicle to maintaining our vehicles.

I get such terrific customer service at West Hills Honda, but this time put all of the other times to shame. I can't believe I went in for what I initially was thinking would be a routine oil change and expected to be an hour, but got my 15,000 mile service, front end alignment and a car wash and all done in an hour. Really?! You guys are great!

Good, friendly service.

I appreciated the immediate service I got for my Honda Civic Hybrid, even though I did not have a scheduled appointment. Ian let me know the scenarios and potential costs associated with having to run diagnostics. The fees were not more than he had told me up front. I also appreciated receiving my car back vacuumed and washed, nice customer service. Thank you. That kind of service keeps me buying and servicing my car at West Hills Honda.

I had two employees helping my husband and myself, both named David. I can't remember their last names, but this is only praise to your company and employees. Every time we have purchased a car it has been a hassle, pain and inconvenience. It's been stressful and can be overwhelming at times. Given price is always hard to haggle, but this time with West Hills Honda, I had an amazing experience. Not only were the employees and management extremely knowledgeable and helpful, they were also willing to go out of their way to make sure we were happy. It was a busy day and we were waiting for a while to sign papers, so David G. offered us dinner on him. I was surprised and taken back; I've never received such amazing service. This is our first Honda, so we were a little scared. But, I am confident we made the right decision, not only did we get a great car with great gas mileage and even a great certified warranty, we also found a dealership we will rave about forever.

I have already told my whole family about how amazing the experience was, how many people can say that about a dealership?? So, I felt the need to write a letter and take time out of my busy day to give you a compliment, how many times does that happen? I hope this specific dealership gets a lot of praise and same with the employees I worked with. They made a potentially stressful day, relaxing and comfortable. I can honestly say I will come back to get another Honda in the future and I will DEFINITELY be telling our friends and family where to shop for a new vehicle. West Hills Honda in Bremerton, Washington. Thank you so much for making our experience amazing and thank you for selling reliable and affordable vehicles.

Thank you,

We had a delightful experience. No hassle, competitive pricing and knowledgeable salesperson. Thanks for the pleasant experience. We look forward to returning to the dealership for our ongoing service of our new Honda

Greetings Mike

Once again, I've been impressed by Jeter's performance. He has great energy and focus, never missing a beat in moving the work along, but at the same time engaging his customers so that they are dealing with a person, not just a very competent and professional worker. This skill has enabled him to discover and alert me to major work that was due, but based on mileage was not on my horizon, and I know I'm being looked out for rather than hustled. All the people I meet at West Hills Honda are courteous and professional, but Jeter is a key asset who guarantees that I will always return to you for service and even for car purchase because I know I'm going to be looked after.

Dear Honda Management

I just wanted to express my gratitude for the excellent service I received at your dealership yesterday.

I also wanted to take this opportunity to especially thank Will Parker for his quick-thoughtful and professional help with the service of my car. Truly outstanding. We have always had our cars serviced with you and will continue to do so.

Thanks again for your generosity and great service.

Sincerely,

I just had to let you know...AGAIN!...how much I LOVE my 2007 "green tea" CRV. Driving into work this snowy slippery morning was not fun, but my Honda has been a beauty, handling so well in all weather and the heated seats are AWESOME! I tell everyone about what a great car it is,where I got it and who to see when they decide to get one for themselves. Thanks to all at WHH for your quality and friendly service. Best wishes for a Happy & Healthy New Year!

Dear Kent,

We love our CR-V! Our thanks go out to you for making our car purchasing experience so positive and so much fun. Kent, please be assured that we will be good cheerleaders for you and West Hills Honda. We will do our best to send more customers your way.

Dear Scott,

Recently we took delivery of a Honda ridgeline and I want to personally than you for the informative rundown on the vehicle and the patience and courtesy you showed in dealing with us. The truck drives beautifully, seems solid as a rock, and looks great.

Than you again for making this purchase a very pleasant experience,

Sincerely,

We Love Our Prius! Thank you so very much for the great job of helping us in the purchase of our new 2008 Prius! We have purchased many cars through the years but, believe us, this was the best because of you! You made buying our Prius fun!

Thanks!

To West Hills Honda,

My wife and I purchased a 2007 Honda Accord in the month of June from salesman, Mr. Akeem Sloan. We want to publicly express our thanks and appreciation to Akeem for his courteous, kind and professional demeanor throughout our conversation and discussion of various vehicles. He is a delightful salesperson. In addition, our dealing with Mr. Quinn Hill was also warm and professional. A few days ago, we brought the Accord back to have 2-3 things checked. We dealt with Mr. Hubert Jeter in the service department. It was overwhelming to see all the service department personnel so eager to assist and keep us informed, as our vehicle was in the shop. Mr. Jeter handled our paperwork and was also courteous and professional. I requested the opportunity to go into the mechanics operation area to look under my vehicle. They all were so kind and caring. And it made me feel proud that I purchased a Honda. Please congratulate this wonderful Honda Team. My conclusion: West Hills Honda is a positive experience, whether you purchase or service a vehicle. The feeling that you are the most important person of the day, allows you to relax among the comfort of smiles and kindness, with assurance that all of your vehicle needs will be met with professionalism, accuracy and dignity! Thank you West Hills Honda staff!

Cordially,

Dear West Hills Honda,

I read about the hybrid in an article, decided that was what I wanted and went over and bought it. Everyone treated me like royalty. Mel, Shane and the finance person was a delight! They explained the features to me. I will use the service department. On the 30th I will be going in to have the vehicle undercoated and I will look at buying mats for bad weather.