Sales: 888-322-3350
Service Appointment: 888-322-3376
Service & Parts: 888-322-3380
520 W Hills Boulevard, Bremerton, WA 98312
West Hills Honda Directions
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Customer Testimonials

7/25/2014
Excellent service. I always appreciate doing business with you.
Harold B.
7/23/2014
Very good service and thank you. It's appreciated these days when the opposite is often the case. Thanks. Service representative Brett Buckingham was knowledgeable and quite effective. Recommend you keep him!
Richard R.
7/23/2014
Mr. Oeller was my contact for my visit for an oil change. As always he was courteous, knowledgeable, and helpful. The wait time was shorter than planned. And, I appreciated the free coffee!
Penelope B.
7/23/2014
I love my new car. Isaac and Robert were wonderful. Very friendly and informative. I will definitely recommend them to all my friends and family. Thank you all for a wonderful car buying experience. We will be shopping soon for another vehicle for my husband..
Billie H.
7/23/2014
Buying a new car has never been so easy. From the moment I stepped onto the showroom floor to the moment I drove away in my new car everyone I worked with was so great. This is the second car that I have purchased from West Hills Honda and I will always go back. A great thank you to Jason Williams who helped me find the perfect car. Our family loves it!
Nicole H.
7/23/2014
Jason Williams and Jessi Prosser were awesome to work with! We have had a rough go with purchasing vehicles and they did a great job making us feel comfortable! It was a great experience and I definitely recommend West Hills Honda!
Tina K.
7/23/2014
WE DID A LOT OF ON LINE RESEARCH AND TALKED WITH A LOT OF SALESPERSONS ON THE TELEPHONE AT SEVERAL DEALERSHIPS BEFORE DECIDING ON WEST HILLS HONDA. AFTER HAVING BEEN TOLD SEVERAL BLATANT LIES BY SALESPERSONS AT DIFFERENT DEALERSHIPS (SOME EXAMPLES ARE, "WE HAVE THE ONLY HONDA RIDGELINE WITHIN 300 SQUARE MILES OF YOUR ADDRESS," AND "ITS THE LAW THAT WE HAVE TO SEE A PHOTO ID BEFORE DISCUSSING DETAILS WITH YOU...HOW DO WE KNOW YOU'RE NOT A COMPETITOR.") WE WERE REGULARLY SPOKEN TO IN A CONDESCENDING MANNER WHEN WE HAD FACTS AND FIGURES BEFORE US THAT REFLECTED THAT WE HAD INDEED, "DONE OUR HOMEWORK,"( BEFORE DRIVING TO A DEALERSHIP), AND WERE AGGRAVATED, TO SAY THE LEAST. THE SALESMEN AT WEST HILLS HONDA WERE A BREATH OF FRESH AIR AFTER A WEEK AND A HALF OF TALKING TO DEALERSHIPS WITHIN A HUNDRED MILE RADIUS. THEY WERE FRIENDLY, PATIENT, KNOWLEDGEABLE AND WORKED HARD TO GET US THE "BEST DEAL OUT THERE" AND SUCCEEDED! WE HAVE ALREADY AND WILL CONTINUE TO HIGHLY RECOMMEND WEST HILLS HONDA TO OUR FRIENDS AND BUSINESS ASSOCIATES! KEEP UP THE GOOD WORK JASON AND JOSH!
TIM & IRIS
7/23/2014
First time at this dealership and was very impressed. Excellent customer service and my car was on time and cleaned when ready.
Angus W.
7/23/2014
Very courteous staff- both at service counter, reception desk and sales depts. All inquires were promptly and completely addressed. Car was cleaned and service done as expected. The whole experience was easy and well run.
Philip F.
7/23/2014
The salesman and sales manager were nothing but phenomenal. Very knowledgeable, helpful, not pressure oriented, good people that I felt I could trust.
Dearl H.
7/15/2014
Always a very pleasant experience to come in to West Hills Honda for our Fit servicing. The technical crew is always top notch and very well informed, They listen to the customer and really pay attention to all our concerns and questions- - - -no matter how small the problem is. We are always happy with the results! The entire staff is friendly. From sales people to mechanics to the gals in the kitchen- - - -everyone makes the atmosphere positive and professional! Can't wait to find an excuse to drop in!!
Leslie B.
7/15/2014
I enjoyed every Honda staff member. Looking forward to meeting your service crew . Love my Ridgeline.
Valene T.
7/7/2014
Kent Tompkins is the absolute best!! I really appreciated his no pressure, completely professional service. I will definitely come back and seek out Kent when we purchase another car, wonderful!
Wendy, Amanda and David B.
6/30/2014
Excellent service. Tried to help me out for my next service which will be a big one by doing part of it on today's service. Quite appreciated.
Joey Y.
6/30/2014
Kent, Jessie, and Jason were all friendly, courteous, funny, and professional. Loved the service and will recommend west hills Honda in the future.
Kelli V.
6/30/2014
Kent was a superb representative of the quality we expect from Honda. He listened very tentatively to each of or desires and worked with us to come to an agreement. He had great patience in answering our questions repeatedly when we couldn't understand rationales. Josh made the financing paperwork go painlessly quick and also took time to address our questions. I'd seek Kent out for my next purchase undoubtedly. Thanks for asking.
David D.
6/30/2014
Ryan Zieg was professional, knowledgeable, efficient, and a pleasure to be around.
James T.
6/30/2014
I am happy with your service department. I schedule my appointments around Randy's work schedule because I trust him and know that he will not take advantage of me. He is honest and a loyal employee for your company. Thank you Randy see you in 3000 miles.
Bonnie C.
6/30/2014
I appreciate the consistently efficient and friendly service here. I could go somewhere closer for routine service on my 2007 vehicle, but I don't . Keep up the good work!
Laura K.
6/30/2014
Great service-love this place-car washed and vacuumed, free latte-great!
Tara G.
6/30/2014
The service department was very professional and thorough in what all they did, all done within one hour; first oil change on our new Honda; included a car wash too!
Charles R.
6/30/2014
We took both our 2004 CR-V and our 2011 Pilot in for oil changes. Randy Strassburg got us in and out in the promised hour--and with cars washed. We love the service at West Hills Honda!
Jimmie S.
6/16/2014
The service that we received from Deonta Finger was excellent. This has been by far the best buying experience I have had in the past 20 years. I got the vehicle that I wanted at a fair price. I will be recommending this dealership to all my friends without hesitation. If I had known the experience would have been this nice I would have come in sooner. Thank you for making car buying fast and friendly.
Kathy W.
6/16/2014
I find the service at Bremerton's Honda to be superior especially in the area of clearly communicating the service that your car is needing in order for you to be safe and to make sound decisions. The staff is always friendly, cordial, and helpful. I have been with Bremerton's Honda for 22 years and I have no desire to change by place of service. Thank You,
Cherry R.
6/16/2014
West Hills Honda service dept is always honest, fair, helpful, knowledgeable, courteous and friendly. I appreciate that they check for maintenance issues before they become problems. I always leave confident that my vehicle is safe and will perform as expected. Thanks
Richard F.
6/16/2014
My last service was a very enjoyable one and this is one of the many reasons why I stay with HONDA. Keep up the great work!
Arlington E.
6/9/2014
Jon and Kily are always professional and helpful. We trust our CR-V to West Hills Honda.
Rachel S.
6/9/2014
Best dealership ever. My salesman Kent is the best. Never any pressure. Kent always makes sure you get what you want. Kent always takes care of you no matter what.Kent always goes far above what any else would do.Kent is always smiling, and is in a great mood. He always makes you feel welcome.I Can't say enough about him. I love the Dealership and Kent.
Loren S.
6/9/2014
I love everything about West Hills Honda....and I used to be a Ford mechanic back in the day!
Rick W.
6/9/2014
Ryan was excellent in service, it's because of people like him we continue our business with West Hills Honda! He was thorough in explanation and willing to resolve our concerns no matter what. He went above and beyond to make our stay most comfortable! Thank You Ryan!
Steven F.
6/9/2014
Kily did a lot of research to find the best tires for my car in a brand that my husband wanted. We will be back next month to get them. Kily was professional, but also had a great sense of humor & really knows his stuff!
Carla D.
6/9/2014
Kily does an outstanding job with customer service. Kily made sure a sales person FINALLY was available to me so I could purchase additional oil changes. He made sure it was handled. I appreciate his caring attitude and being my advocate for a difficult situation. Thank You Kily!
Beth B.
6/9/2014
Thank you for the friendly courteous treatment,your waiting room chairs are very comfortable too.
Sherry G.
6/9/2014
Great service as always. Thanks for doing a great job. Ryan is fantastic!
Jennifer P.
6/9/2014
Our test drive with Kent was very informative. He also took plenty of time to explain every bell and whistle, where it was, how to use it and why we have it. We look forward to our first road trip with this vehicle. Thank you,
PJ and Linda B.
6/9/2014
Robert Mastin was a great sales associate! His demeanor and genuine care for my needs and desires was clearly evident. The front desk person (I forgot her name) was very pleasant and has the perfect personality to make anyone walking in feel welcome. Overall the entire sales and financing team created a great atmosphere. Well done!
Michael W.
6/9/2014
Great service. Randy's the best...
Kenneth D.
6/4/2014
I was helped by Ryan Zieg during this service and he was great. Very friendly and respectful of my time. This is the second time I've worked with Ryan and the experience has been the same each time - great!
David B.
6/4/2014
I have never had a better experience buying a vehicle.Kent Tompkins took me on a very extensive test drive and showed me how the vehicle performed and all of its features. Jeff Varady was the main reason why I picked West Hill's Honda over the competitors. He ensured I was taken care of start to finish. Overall the entire staff was very welcoming and made for a pleasant overall experience. Keep doing what your doing. Thank you.
Daniel G.
6/4/2014
People were very pleasant. This was my first time there and all went well. They made me feel very welcome and comfortable.
Mary S.
6/4/2014
Great place, repairs and costs reasonable. Thanks to Sandy and Randy for their coordinating efforts, and the guys who do the work in the car bays.
Marc D.
6/4/2014
It was a great buying experience. I'll go to West Hills Honda for all of my purchases and service.
Jeff W.
5/30/2014
Jason was by far THE BEST salesmen I have ever dealt with and talked with. I really appreciate all the help from Jason such as taking his day off and spending the day to get my truck bought. I'm more than satisfied with this dealer and will be coming back in the future and look forward to bringing others here as well. Thank you.
Andrew Z.
5/30/2014
Randy Strassburg was courteous and very helpful. He arranged for service appointment for our other Honda vehicle as well. He definitely provides positive customer service.
Sharon D.
5/30/2014
Kent, was an amazing salesman. So personable, and made us feel like family. He was so genuine and was most concerned about our happiness. He is truly one of the best cars salesman we have ever had the pleasure of working with. The whole Honda team were really accommodating! Thank you! We are so in love with our pilot! Kristin and Paul brander
Paul B.
5/30/2014
It was a favorable experience as far as car service goes. The waiting space is comfortable, the little cafe is a definite plus, being able to go online was helpful so I got some emailing done and everyone there was friendly. The repairs and charges were all explained clearly to me. I will bring my car there for service next time...
John A.
5/30/2014
Brett Buckingham knows customer service! I feel appreciated & well taken care of every time I come in- that's what keeps me coming back! Thanks again,
Alan S.
5/30/2014
Outstanding service and the car was ready as agreed upon!! Job well done!!!
Vicente C.
5/30/2014
I have had my Honda Accord '99 always serviced and regularly at your dealership and have always been happy with the service. Kily really helped me and even provided shuttle service so I didn't have to wait for the longer service. Thank you for continuing to help me. Everyone is always courteous and friendly and the work is consistently good. My son is an auto mechanic in Florida and I always check with him and he has told me many times that you all do a great job. Thanks!
Gayle H.
5/30/2014
West Hills Honda sets the standard for excellence in customer service! Ryan provided prompt, professional, and knowledgeable service at every step of the way. Keep up the good work!
Schalk L.
5/30/2014
Best experience I have had buying a car ever!!
Robert Z.
5/30/2014
Jessie was great! The best new car buying experience I have ever had. I am very sensitive to pressure and I really appreciated feeling lighthearted and happy through the whole, long event. Thank you.
Suzette I.
5/19/2014
Ryan took a personal mission to ensure that satisfaction was exceeded. All questions were answered, and quality of service was closed out with very satisfied customers on this end. Ryan took the time necessary to go over every aspect of what was being done and the process in which it would be done. Ryan's customer service skills are top notch and a model of excellence. We look forward to calling directly to Ryan for service. Sincerely,
Brock and Maria B.
5/19/2014
Ryan is congenial, courteous, clever, and cute--how's that for an alliteration? Plus he's MOST efficient...and he's a gardener. A COMPLETE Service Guy. Thanks for the continuing great service.
-Pam (and Doug too, of course!)
5/19/2014
It was refreshing to be served by John, Dallas, the ladies at the front door, and Amelia. I appreciate all their honesty and respect. I was informed and educated. There was no stone left unturned. THANK YOU!
Dawn H.
5/19/2014
Great service and friendly staff!
James M.
5/19/2014
David recognized my immediate need of a new tire...for which I would need 2 for stability. With the buy 3 get one free coupon, I chose to purchase four. I truly appreciate the service provided.
Jacqueline L.
5/19/2014
Bryan was very helpful and would work with him again.
Dennis D.
5/19/2014
Chris Buerer was great to work with! Thank you.
Marty J.
5/19/2014
We failed to comment about how great it was to work with Cody Watts in our survey. Cody was friendly, efficient and very knowledgeable about the many cars we looked at yesterday - all great qualities in a sales professional.
Cheryl J.
5/19/2014
Thank you for your warm greeting and willingness to check into Rewards Plan.
Susan A.
5/19/2014
I am very pleased with this dealership.
Paul N.
5/19/2014
The Service team is always respectful and more than willing to accommodate any request. Will continue to use the service depart for all my needs.
Travis D.
5/19/2014
I would like to say Chad has awesome customer service, he made sure that we were comfortable and asked us if there was anything we needed more than once during the purchase of our van. He was very knowledgeable of the product he was selling, and was very clear on demonstrating how all the functions of the rig work.. Thanks again..
David B.
5/19/2014
Excellent service all around-- I would not go anywhere else--
Christine K.
5/12/2014
I appreciated all of the amenities that were provided during my wait and that my vehicle was delivered when promised. Ryan was great to work with. He was very friendly, courteous, knowledgeable kept me informed regarding the status of my vehicle throughout the visit.
Shawn E.
5/12/2014
Had our 2009 Honda Accord in for the 60,000 mile tune-up. All went well--Randy took good care of me as usual. Always a pleasure to go to West Hills. Warm regards,
John M.
5/12/2014
When I need service I bring it in to Randy. I will be scheduling summer maintenance soon. There is no better service manager than Mike, he's a great guy. Honest and trustworthy.
Tom S.
5/12/2014
Service was very quick, and the representative person was very professional and friendly. I will definitely come back for the next service.
Eriko I.
5/12/2014
I'm impressed with West Hills Honda. All three times we've been treated well by the service department staff. They washed and vacuumed the interior carpets. Nice touch.
Jon S.
5/12/2014
Ryan was our service manager and he deserves awards for the service he gives his customers. Ryan was courteous, professional, and very helpful with everything we required, plus he asked us if we wanted a couple other services that we probably would not have thought about unless he brought them up. Give this man a raise!!!
Ervin H.
5/12/2014
I appreciate very much that the service dept. was able to give me the appt. time I needed the same day. I always have a good experience at West Hills Honda. The staff is courteous and clear in their explanations. My problem is a tricky one, but they have solved it for now and told me to come back if it recurs. No charge. Thank you!!!!
Maryjane T.
5/12/2014
I was very impressed at how quick and efficient your staff worked. Thank you! Excellent staff. I can't say enough good things about them.
Debbie M.
5/7/2014
My Ridgeline was ready sooner than promised! This was really appreciated since I had another appointment to keep. Thanks again.
James G.
5/7/2014
The service and courtesy are consistently at the highest levels. With West Hills Honda you come to expect the best and are never disappointed.
Dave B.
5/7/2014
Always treated politely and friendly by all the staff. The complimentary drinks are always welcome. Thank you for your continued good service.
Benjamin D.
4/29/2014
The service and courtesy are consistently at the highest levels. With West Hills Honda you come to expect the best and are never disappointed.
Dave B.
4/29/2014
Excellent service as always! I appreciated Jonathan Oeller's professionalism and friendly, helpful demeanor. It's employees like him that ensure I return to West Hills Honda for all my servicing.
Cheryl E.
4/29/2014
This was the most fun I have ever had purchasing a new car. I was never pressured, the salesman demonstrated everything on my car including how the car will handle in certain situations. It was awesome!! What a great team!!
Sandra M.
4/24/2014
These people at West Hills Honda are great! They know their business and are well-trained in customer relations and satisfaction. We are very happy with the service there.
Merlyn S.
4/24/2014
West Hills Honda has been servicing our Odyssey ever since we bought it in 2003. Over the years I've seen their Service Dept continue to improve the experience for clients. Even a long wait for a major service is comfortable. With WiFi I can be productive while my car is serviced. Oh, did I mention they keep the car running well too, advising me of upcoming issues? If I had a spare $50,000 I'd be wishing for a new Odyssey .... but no need to when my 2003 is my "new car" .
Amanda D.
4/24/2014
Randy did a very good job welcoming us, explaining the recall service and meeting estimated completion time.
Gale N.
4/24/2014
Randy Strassburg did a great job. Ryan also was very helpful. Unlike other dealers I appreciate the service after hours and Saturday service as well. Thanks again!
Anthony W.
4/24/2014
Was greeted by the service department before I could get out of the car. Was given a credit for a morning drink. The computers in the showroom were nice to have available. Checked my e-mail. While looking at cars in the showroom a sales person (a young lady) asked if I had any questions. When I told her my car was in for service she did not pressure me but just said if I had any questions to feel free to ask and she left. The service staff was a pleasure to talk to and they took the time to answer my questions. A very pleasant experience.
Gerry M.
4/24/2014
Mr. Zieg was very helpful and represents West Hills Honda well, he presented me with repair options that led me to consider having repairs performed by your group.
Dave C.
4/24/2014
Awesome car, awesome sales person, awesome service. Thank you all!
Christopher S.
4/24/2014
Kily was extremely helpful, understanding and considerate. We had a great first experience.
Katie S.
4/24/2014
Ryan makes things easy! Very courteous. Goes the extra mile -- in this case, he analyzed and prioritized my car's future maintenance needs! Good job!
Christopher Q.
4/24/2014
Great service as always, thanks to Ryan Zeig.
David Rustvold
4/22/2014
We were incredibly hesitant to purchase from West Hills due to a friend's recommendation, but Deonta and the financial team bent over backwards to get us the vehicle we wanted at a payment we were comfortable with. Overall, a great experience.
ex R.
I really enjoyed the customer service would go back again. I enjoy your dealer ship getting the free drink with the service appointment is a very nice free bee. Have a nice day.
Alex R.
4/21/2014
I was given a rental car till mine was returned to me, getting and returning the rental car was easy. I was happy that my service rep went over all my paper work and we examined all the work preformed on my car to my satisfaction.
Jack M.
4/21/2014
Just a quick not to let you know that we were highly impressed with the professionalism of your staff during our car purchase. On my first visit, I simply wandered onto the lot and was met by Robert (last name I forgot) who gave me a tour of the different models, answered my questions, and introduced me to Jason Lewis for more detail. On a second visit I talked briefly with Issac Jensen; and when we arranged for a test drive I asked to work with Jason. Jason was particularly knowledgeable and helped us by answering the question we had, being thorough, patient, and caring. We actually enjoyed the process - even signing the paperwork went smoothly. Thanks for developing such a fine professional staff to make buying a new car as pleasurable as driving the new Honda.
Larry
4/7/2014
Excellent service and Randy had an outstanding customer service.
Rosalinda M.
4/7/2014
I just wanted them to know that I am very happy for my first time visit everyone are friendly and helpful.
Kathleen B.
4/7/2014
The staff was awesome. I felt very welcomed. Thank you.
Donte P.
3/27/2014
Always great service. Always friendly staff. Always quick check in.
Inho K.
3/27/2014
Our salesman, Michael Covey, was very helpful, knowledgeable, and friendly! We were very comfortable with him. He is definitely an asset to West Hills Honda!
Trina F.
3/27/2014
My 60k service went smoothly. I was able to set up a mini office in the waiting area and work while my car was being services. Good timing and it appears it was all done right. Thanks.
Margaret M.
3/21/2014
I was pleased with the attention and service I received and would recommend your department to any of my friends and family. Thanks again,
C.M.Mock
3/21/2014
Despite the busy atmosphere, the customer service representatives all did their utmost best to acknowledge new customers and still give the attention to detail to their existing customer. I enjoyed the free latte coupon, a nice perk for waiting for my vehicle express service. The customer waiting area was well illuminated, quiet and had a good assortment of reading material available while I waited.
Gail R.
3/21/2014
West Hills Honda is the best dealership we've done business with ever. You all are amazing!
Millicent D.
3/21/2014
I had a really incredible experience at west hills, everyone was surprisingly friendly. It was my first time buying a new car, and Kent was extremely kind and helpful. I had a great experience and would definitely return for future car purchases or trade ins.
Nicholas V.
3/21/2014
The service here is excellent. Kily Voskuhl was a pleasant, helpful and informative Service Consultant. I took my Odyssey in for a 75,000 mile service. They found a few other items that needed attention, they described them clearly and gave me some options. I really appreciate the attention to detail and the whole car. My experience with this service department has always been fantastic. Thank you,
Aaron L.
3/21/2014
Ryan Zieg was very friendly and helpful. He told me my different options of payment regarding whether or not I wanted to use my accredited points or save them for next time. My vehicle was promised by 3:00 and they had it ready by 2:45. Overall another wonderful experience!
Melinda B.
3/18/2014
Kent was very knowledgeable, helpful, and fun to work with. Our experience working with Kent was very positive and we would highly recommend him to anyone we know. We felt comfortable throughout the entire process and are incredibly happy with our purchase. We were treated fairly and appreciate the efforts made by Kent and West Hills Honda to ensure our satisfaction. We will definitely shop with Kent and West Hills Honda the next time we are in the market for a new vehicle.
Lindsey T.
3/18/2014
Ryan was great. He was proactive and genuinely cared about delivering as promised.
Stephen H.
3/18/2014
On February 15th, my wife was broadsided and our car was totaled. The other motorist was grossly underinsured. The whole experience has been a nightmare (fighting with insurance companies, loan payoffs ,searching for a new car, etc. ). The one bright spot in this whole mess has been Jason Lewis. To call him a car salesman does everyone a great disservice. He spent three days with us, running all over the complex (often getting drenched in the process) bringing us various cars to look at. It didn’t seem to matter to Jason that we weren't looking at expensive cars or even that we were looking at cars from other dealerships. He gave us great service and just seemed to care about doing what was best for us. In the end, we bought a wonderful little Honda fit last Saturday. As long as you have Jason, you’ll have us as loyal customers.
Charles and Beverly E.
3/18/2014
Last week I bought a new Honda Fit Sport. I was deciding between the Fit and a Ford Escape. After visiting your dealership I determined I was no longer interested in a Ford product. Michael Covey did an absolutely fantastic job of going over every aspect of the Honda. ON Tuesday, when I revisited the dealership with a cashier check, I met Jason Lewis. What a perfectly great person he was!

In years past my husband, now deceased, and I visited many car dealers. I can recall three time when we simply got up and walked out the places because of high pressure from the salespeople. Actually one those dealerships was West Hills Honda in 2005, along with the Toyota and one in Tacoma. Last week I was prepared to walk out of West Hills if there was any pressure from ANYONE. There was no pressure and instead I walked, or rather drove out, of your building with a new car.

Your entire sales people with whom I dealt did a very creditable job and are to be commended. Thanks to them my car buying experience was “stress-less”.

Thank you for having such positive folks on your staff.
Fran J.
3/18/2014
West Hills Maintenance staff are truly awesome. Jon explained everything to me in detail without me even asking -- it was like he was reading my mind as to what my questions were concerning my visit. All the work was completed even sooner than I expected and the work was performed exceptionally well!!! I am completely satisfied with all the work that was completed on my CR-V. Each experience with West Hills Honda gets better and better each time that I visit. Everyone is so personable and friendly.
Donald W.
3/18/2014
Thanks to Jason, this was hands down the best car buying experience we've ever had. Gold stars all around!
Charles E.
3/18/2014
Love my Honda service guys! They are awesome!
Joni L.
3/18/2014
Ryan know that I needed the vehicle by a certain time to make another appointment. It was ready 15" early. He follow through on his word. Great job.
Mary W.
3/18/2014
The sales Rep was very friendly and positive. I appreciate that for such an early start to my morning. Being greeted with smiles on a early Saturday made my day. Great staff.
Wendy R.
3/18/2014
The process was efficient and very smooth. All our questions were answered and we felt we got the deal we wanted without any hassle!
Vicki G.
3/13/2014
A week ago, we purchased a 2014 CR-V from your dealership. Jason Lewis was our salesman, and we would like to share with you the excellent qualities that we found in Jason while purchasing our car.
Most importantly, he is a man of character who happens to have a really great personality. He appeared to be an advocate for us in his salesmanship. We appreciated the fact that he was willing to offer any and all proposals to you on our behalf. He was the one who helped us define which style of car to purchase. Jason also helped us realize that just “maybe” we could lease a new car instead of a used one.
We were very impressed with Jason; and IF we could have him for future purchases, we would become repeat customers at your Honda dealership. It’s nice to know that in the purchase of a car, we feel we dealt with a man of integrity.

Thank you very much for your time,
Dick and Nancy H.
3/13/2014
Our salesman was John and he was absolutely fabulous!! By the end of our purchase we practically felt like he was family. I will definitely recommend him to my friends and family and he'll be the first we will call in any future purchases!
Trevor E.
3/13/2014
Repair personnel were extremely courteous and prompt. I was acknowledged as soon as I walked into the room and told someone would help me soon. It was a matter of 1-2 minutes before someone helped me. They were helpful, personable, and knowledgeable.
Tommie F.
3/13/2014
I appreciate Mr. Strassburg's professionalism. West Hills Honda has been very helpful in making sure my vehicle is mechanically sound. Thank you.
Jo Ann B.
3/13/2014
Good experience start to finish, and a vacuum and car wash, latte and BLT to boot. Thanks for the service.
Timothy M.
3/13/2014
As usual, the service work done to my Ridgeline was fast, thorough and with a courteous attitude. Thanks again for your professionalism...
Gregory H.
3/13/2014
Randy takes good care of me and my car and is always responsive to questions or concerns. His explanations are thorough.
Jimmie S.
3/13/2014
Thank you for making everything so easy. Jason was awesome, and everything went so smooth. I have been telling everyone I know what a great experience I had!
Krissy O.
3/13/2014
Ryan is always there for us whatever service we come in for. We love working with him!
June C.
3/10/2014
Thanks Ken Hynek, Jason Williams , We love our personal Dog carrier .Thanks for turning a bad experience into a great one.
Gene and Ellen S.
3/7/2014
The service was excellent; your service representative that promptly greeted me and coordinated the necessary work did an outstanding job and is a great representative for West Hills Honda! Based on this really good experience I plan to return to West Hill whenever any other repairs/maintance is need on my Honda.
John H.
3/7/2014
My thanks to Randy for the thorough explanation of work to done and for the complimentary smoothie and the good service from the Bean Counter gals. My visits to West Hills Honda are always a pleasant experience. Yours truly,
Elaine L.
3/7/2014
Ryan Zieg was wonderful. I am new to the area and he took the time to explain how West Hills Honda does thing and tour me around. He was helpful in explaining what needed to be done for our Ridgeline. Thank you!
Jeanne B.
3/7/2014
Randy Strassburg was extremely professional & courteous, paying attention to my Honda's needs as though the Accord was his own. In the 2.5 years I've been taking my car to West Hills Honda, I have never experienced any problems either during or afterward, nor have I ever left with a feeling that I was being ripped off. In 58 years of living, West Hills Honda is by far the best automotive dealership I have visited. Thank you, West Hills Honda!
Joseph D.
3/7/2014
Jason Lewis was my sales rep. When walking onto the lot out of four salesman he was the only one who even tried to approach us. The other three just pre qualified us as not serious car buyers. I told Jason I was just looking and he said great but never have up. I sold cars for Chevy at one time and I told Jason to go away I wouldn't talk to him but he was determined to make sure I was taken care of. Throughout the while process he was honest caring and genuine. If Jason had not been those things I never would have bought my car. We spent 6.5 hrs with him from start to finish and he made it feel like we had been friends for some time now. He made us feel especially good when he made it a big feel like it was as big of a deal for him as it was for us by getting the whole showroom clapping and hollering that just made it all the better. Another thing that Jason did was he knew my girlfriend was sick and so he had them make a drink to help her throat. That makes him an amazing salesman because he went over and beyond to make this experience first second to none. This guy just makes car buying easy and effortless.
Greg D.
3/7/2014
The Service Consultant, Brett Buckingham took great consideration in being very helpful in the explanation of the rudimentaries of my car. He took care of my concerns and went to great length in customer service. Definitely will return with the care of service I received. He's by far the most awesome service professional I've had. Thank you Brett.
Janelle E.
3/6/2014
Isaac is a fantastic sales associate. Straightforward, honest, good sense of humor, knowledgeable-can't say enough good things about him.
Sarah A.
3/6/2014
Brett Buckingham was absolutely great! Very friendly and personable, I went in for an oil change and easily convinced me to get my rear bumper scratches repaired this Tuesday! The little things count for customers, like the free drink coupon, asking us if we need the wifi password, etc. Thankyou for your service! (Lol car service not military service. Unless Brett & crew infact were in the military.. In that case thank you for your service twice!)
Mikayla C.
3/6/2014
I can not begin to tell you how great your customer service is there. Fast, courteous, and the free latte tops it all. What a great place to get you car done.
Daniel R.
3/6/2014
Great customer service. I really appreciate all that Brett has done.
Jeff L.
3/6/2014
When I was unable to keep my original 7:30am appointment, the West Hills Honda Service team was able to provide the same services later in the day without any trouble. Thanks!
Kevin B.
3/6/2014
Excellent service at a great price! I will be back. Very courteous and helpful service dept.
Jerry K.
3/6/2014
We had a great experience with your business. Harold was very professional and patient. We had no pressure and no hassle which made us that much more comfortable to do business.
Levi H.
3/6/2014
This was a scheduled oil change. Staff and service were great. We appreciate the good job they do for us keeping our CRV running like a top! Hope to see them all many more times!!!
Michael K.
3/6/2014
You may find cheaper prices offered, but one thing it is hard to put a price on is quality of service. I found both quality and service at West Hills Honda. Their service department is the best.
Bill H.
3/6/2014
This was a scheduled oil change. Staff and service were great. We appreciate the good job they do for us keeping our CRV running like a top! Hope to see them all many more times!!!
Michael K.
3/6/2014
Jason, (the salesman whom sold me my 2012 CRV) met me at the front door....asking me how did I like the CRV....I LOVE IT!!!!! I just need a oil change and a small recall fix.....when we reached the Service Dept, I found out the Oil change was free (for first time...) plus they rotated my tires, checked my brakes, washed the CRV, and many other things............ALL FOR FREE!!!! Gave me a FREE 12 OZ Latte, and I just waited in their lounge...(just like Starbuck!!!) WI-FI and all...PLUS they finished ahead of schedule!!!!!!!!!!!!!!!!! WHATS NOT TO LOVE!!!!! One HAPPY Honda Customer....(thank you Jason!!!)
Mariellen S.
3/6/2014
Ryan was great, as always! My car was not only serviced in a timely manner, but was vacuumed and washed. VERY satisfied with the "care and feeding" I received each and every time I come by.
Christopher Q.
3/6/2014
Brett was great; he worked me into a full schedule, explained everything in detail, and made the experience as painless as possible.
Gary K.
3/6/2014
I have been remiss in writing this letter. But it has been in my heart to write it for more than two months. At the end of December, I visited my sister in Poulsbo, Washington. I drove from the San Francisco Bay Area to Poulsbo in one day. My vehicle which is a Honda Pilot had about 219,000 miles on it at that time. On our drive up, my husband checked my oil, and I found I was 3 quarts low. I couldn’t believe I was low because I had my oil pump changed only a few months before.

When I got to Poulsbo, my niece and her family joined us in the morning. The first thing she said was, “Auntie Tina, looks like you are leaking something under your car. “ We went out, and looked at it. We all agreed, it looked like oil. When we checked my oil, it still looked low. My sister told me, “You will have to visit West Hills Honda and have them look at it. They are the best.”

I made my appointment right away. You took my car in right away and promised to look at that day. A couple hours later you called me up with an update. Your crew went through my car. They took pictures of the under carriage of my vehicle. They showed me that there was no oil on any part of the undercarriage of my engine. They did a quick diagnostic. You told me, “We aren’t seeing an oil leak. You are good to go.” When I asked how much I needed to pay, the salesmen said, “No Charge.”

I really couldn’t believe that. That was amazing.

When I got back to my car, it had been cleaned and vacuumed. When I got home, my husband went outside to check the oil and you had topped it off.

Your service is outstanding. You were kind, helpful, supportive and knowledgeable. Small town friendly, customer service, where everyone counts. Even a stranger. Thank you.

Truth is, I will be looking for a new car in my future. I’m just holding on to this one because I have twins in college and no budget for it now. My dream car is another Honda Pilot. If I lived in Washington, I would 100% buy my new car from your company.

Thank you for being there for me during my car emergency. It’s still plugging along.

I wish you and your company great success! I know on reputation alone you are sterling!

Take care.
Tina B.
3/5/2014
Randy went above and beyond to ensure that as a returning customer I was completely satisfied. Thank you once again for the incredible service.
Michelle S.
3/5/2014
It is always nice to work with Ryan Zieg as he is always very friendly and courteous! And Honda stands behind its product and is just a nice company to work with from appointment setters, to service dept, sales people...every aspect of this company is why we keep purchasing Honda products! Thank you for the outstanding service!
Edward H.
3/5/2014
I stopped by with out an appt. and was given one. Same day help and the battery was replaced which had a bad cell. Peace of mind I was given when fixed and also was able to go half an hour sooner than estimated. The service and care was excellent! Thank you.
Deborah S.
3/5/2014
Ryan worked my car in his schedule without an appointment and as always very easy to work with. Thanks for the great service.
Valerie P.
3/5/2014
This service department was the friendliest I can remember dealing with in all my years owning a Honda. (We move a lot) They went above & beyond, thanks for the great service!
Morgan C.
3/5/2014
You guys are great and could not treat customers better. Thanks.
Charles C.
3/4/2014
I just came in for an Oil Change and Tire Rotation. The service folks got my Ridgeline in on time and out just as promised. Excellent service. The guy I dealt with at the service desk was very friendly and professional. He told me about some upcoming service this summer so I could start planning for the cost now, Thanks Again.
Ed S.
2/21/2014
Fantastic service from start to finish. Thank you!
William H.
2/21/2014
Randy is an exceptional service representative and did an excellent job in every way. Thank you!
Lorraine A.
2/21/2014
Mr. Jon Paulson was the person to go to, he is very knowledgeable and he help individual on how to chose the right vehicle. more power to you Jon.
Marcielo S.
2/21/2014
Everything went just fine! Excellent and professional service and courtesy are always good to bring back a customer!
Robert M.
2/21/2014
As always, loved working with Jason Lewis! Stand-up guy!
Donna C.
2/21/2014
I am very please with this dealership. Ryan was very professional and courteous. He took the time to show me around the dealership and gave me a free voucher for coffee. I would like to have Ryan as my regular service advisor.
Robert L.
2/21/2014
Brett was very professional and explained all the repairs needed in terms I could understand. He was courteous and his customer service skills are first rate. Because of him and the great job the mechanics did on my old Honda, (in particular, buffing the dull headlight covers to look like new), I will be bringing my car back again in the future. Thanks!
Linda M.
2/21/2014
I will always bring my Honda to West Hills Honda for anything and everything I need. Thanks for everything.
Will P.
2/21/2014
Ryan is a very professional customer oriented customer service rep.
Lynn G.
2/21/2014
Excellent workmanship and a caring attitude. You have a winning combination.
Helga N.
2/17/2014
West Hills Honda is the best dealership I have dalt with bar none. Customer service is in a class all by itself.
Stephen B.
2/17/2014
It was truly the best experience we have ever had in purchasing a vehicle of any kind.
Shannon B.
2/17/2014
Ryan Zieg did an excellent job going over the things said the were done what should be done according to West Hills Honda's maintenance schedule offered take a cup of coffee addressed everything that was done on the work of changing my oil and of course I've paid for this service when I bought the car so the price was right for the day and his knowing that I was in such a rush he had the car completely done with and 35 minutes approximately. I very much appreciate when the customer is being considered and today was one of those days that I felt really happened.
Robert W.
2/17/2014
Great customer service. I appreciated the quiet waiting place (with wifi) provided. Thanks for taking care of my car!
Cathy M.
2/17/2014
Ryan was very helpful & knowledgeable. I really appreciated his keeping me informed and he maximized my savings. West Hills Honda has a great service department and I have all of my maintenance done there.
Lynn C.
2/17/2014
Jon Oeller Service Consultant saved me over $150 dollars on this service!! I am so very thankful! I'm on a very tight budget & wasn't planning on this service & with his help I was able to afford this much needed service. Thank you! This is why I continue to return to Westhills Honda for your outstanding services but most of all I know I can count on the honesty & caring of your employees! Thank you!
Chastity C.
2/17/2014
Jason spend a lot of time with us, showing different products and ideas. His thoughtfulness and explanations were much appreciated. We feel we made our best decision thanks to him.
Dick H.
2/17/2014
I was treated so well, I left feeling my car would receive the same treatment....outstanding service and a very professional service department! Thanks!!
William H.
2/17/2014
The guy that checked me in and out, I believe his name was Jon, was very friendly, personable, and was able to answer all the questions I had. I appreciated his honesty and expertise. The service was prompt, a great price, and I think I'll consider bringing in our other car (not a Honda) because the service was excellent!
Eric L.
2/17/2014
Thank you for exceeding my expectations. Found a problem I hadn't realized, and showed integrity by repairing it before my warranty ran out. Thank you for being trustworthy!
Angela C.
2/17/2014
Deonte was the reason we purchased our new car. We had been to 3 other lots prior to seeing him. He was so helpful we asked if he could sell us a car from another lot. He took the time to talk to us and take us around. We were not set on purchasing a car from West Hills, but because of Deonte we did. He was so greag we didnt even drive the car first...lol. You always hear nightmare stories about car salesmen, and we ran into one of those earlier in the day, but not at your lot. Thank you so much!
Crystal S.
2/17/2014
The service was excellent. I especially appreciate the wash and vacuum.
Vivian J.
2/13/2014
Jon provided perfect service as always! Best service department in town. :)
Robert N.
2/13/2014
The team was quick and prompt getting the oil change done even with the technical computer difficulties they were experiencing. The coffee vouchers are always a plus when coming in. Super friendly and got us out the door by the time they promised (I think a little earlier even).
Kim M.
2/13/2014
Everyone was very nice especially Jon Oeller, he was without a doubt the best, very courteous and helpful.
Maurice M.
2/11/2014
Randy provided outstanding customer service!
Bill D.
2/11/2014
Kiley's attention to our needs is the perfect example of how we have found your organization does business. The right way. Excellent!
Gary and Rachel S.
2/11/2014
Harold provided me with excellent service. He made the sale go smooth and hassle-free. Thanks to people like him, I keep coming back to West Hills Honda to buy cars and would definitely recommend you to my friends and family.
Kien D.
2/11/2014
I am writing to express my gratitude for a very nice purchase of a Honda Accord recently with your sales associate Jason Lewis.Comfortable, personable, informative, and never pushy.

Great customer care.
Jason T.
2/4/2014
The service techs,sales,and sales consultants were a re very good team have expressed thru the years about how good they are. That is why i go only to them because they don't tell you some BS,just the facts and they work with you, awesome team I would never shop any where else or have my car worked other than there!
Edmund S.
2/4/2014
Kily Voskuhl did an excellent job on my oil change. Professional customer service and timely delivery were admirable.
James W.
2/4/2014
Once again the great service I've come to expect from West Hills Honda, we'll be buying our next vehicle from you in the future.
Thomas C.
2/4/2014
I would like say the salesman Jason Lewis was very fun, courteous and easy to deal with.
2/4/2014
I appreciate the very helpful service staff, West Hills Honda's comfortable waiting area with WiFi, complimentary beverage AND car wash too. Thanks.
Amanda D.
2/4/2014
I just wanted to drop you a note and say. I think that the sales rep Jason Lewis did a great job representing your Dealership.
Very courteous and helpful with my purchase. I related to him well and felt comfortable. This decision was difficult for me, he showed respect and understanding.
Thank you.
Kyle G.
2/4/2014
Great service-I felt well informed about any future maintenance, etc required. Service agent was calm, polite and I received my Honda as promised. Greatest part of my hard, long day!
Gail H.
2/4/2014
Love the service at Honda, and Kily is an exceptional service rep!
Marvin M.
2/4/2014
Teasha was wonderful. Open and straight forward with everything. The best car buying experience I have ever had in buying a car. No pressure. Keep up the excellent work ethic.
Carolyn M.
2/3/2014
Very professional and courteous service rep. Explained the 30K maintenance package thoroughly.
Dave B.
2/3/2014
I stopped into Honda without an appointment as I had just experienced my car not starting as I was running errands. The service department promptly got me in and did some diagnostics testing to rule out some potential problems. I was on my way within the hour. Excellent service...thanks so much!
Cindy L.
2/3/2014
Excellent service department. Easy to see why this dealership is the recipient of the President's Award.
Stephen T.
2/3/2014
I was greeted personally, treated like family and the work was done in less time than promised. Thanks!
Randal S.
1/23/2014
Deonta Finger was a most gracious sales representative. What a joy to work with him.
Mary S.
1/23/2014
Another example of outstanding customer service provided by the service department staff. Honda has exceeded my expectations once again.
Oscar B.
1/23/2014
Outstanding service and Josh (Mastin) was great! Very helpful throughout the sale.
Lou S.
1/23/2014
Very courteous and professional they even washed my car and made it look like the day I took it off the lot. Thanks
Daniel C.
1/23/2014
The service Consultant - Brett Buckingham was truly awesome. There was some confusion on the part that was ordered, and a misunderstanding on what I thought I was ordering. Brett worked with the staff to resolve the issue and make things right for me. I appreciated his help and customer service skills.
James M.
1/23/2014
Appreciate the fact that I could get in for a battery change with just a half hour notice before I arrived.
Franklin F.
1/23/2014
Ryan was very helpful and helped us to change a burned out headlight bulb in our other car. All services and recommendations were well explained and we were kept well informed about issues that were found during service. Very good service!
Thomas C.
1/23/2014
To date it has been a pleasure dealing with the service dept. I appreciate the attention and detail Ryan furnishes.
Donna C.
1/23/2014
Great working with you Randy, this week and over the many previous visits with our cars. Much appreciated,
Marc V.
1/23/2014
It is a pleasure to have Ryan Zieg wait on us any time we come in for service or repair work.
William L.
1/23/2014
Yours is the best service I have ever had: efficient, punctual, attentive. Thank you
Federico V.
1/23/2014
Excellent customer support!! My charges are always clearly explained.
Yolanda A.
1/17/2014
Been using West Hills Honda for 30 plus years - It has been Great!!!!
Stanley M.
1/17/2014
All personnel were very polite and professional. the waiting room was very clean and pleasant. . The latte is a great idea. Since I was there for almost 5 hours, I also enjoyed a great sandwich.
Carolyn D.
1/15/2014
Thanks for the great service. We appreciate Randy....
Kenneth D.
1/15/2014
The shuttle service is greatly appreciated. As always, staff were friendly and upbeat.
Rosemary S.
1/15/2014
I bought a new car from Kent yesterday, felt like a queen! Of course they all were very warm and I am so excited to drive my new car! Just wanted to pass along praises for the Honda dealership.
Amy S.
1/15/2014
The entire staff at West Hills Honda is always super friendly, no nonsense, everything as promised, professional and timely. I always take my Honda CR-V to West Hills Honda of Bremerton for anything I need, be it repairs, add-ons, service, maintenance, you name it. I give them a 10/10! I was especially pleased with the shuttle service so I did not have to sit there for hours while my car was being worked on. This was a very much appreciated added service. Thanks!
Stacy J.
1/15/2014
Kent made the car selection very easy. He went out of his way to let us try several different models for special needs seating. He was so pleasant and helpful. We probably would not have made a purchase without him being there.
Frank R.
1/13/2014
Thank you for letting me talk to your technician about how I can protect my Fit from rodents in my garage. It will help in future protection of my car.
Seth S.
1/13/2014
Jon is always awesome and very helpful. I go to him every time. All staff members are great whenever I come in. It's always a great experience.
Mandi T.
1/13/2014
As always I received excellent service -they always go above and beyond!
Robert S.
1/13/2014
We really appreciate the effort and cordiality Randy Strassburg put into troubleshooting a radio code challenge with one of our Civics. He worked with us on the phone to save us the drive in, and when we had to go that "extra mile" he was there with us to seek the least costly solution. We left happy, as usual.
Roger H.
1/13/2014
Al the service group members a great. My tires are due replacement and Randy put together a cost package for me. No pressure. Thank You again.
Lance W.
1/13/2014
I wanted to pass on my thanks to Harold and your West Hills Honda crew. My fiancée and I recently purchased a 2014 Pilot. Harold was a pleasure to work with all the way through the process. He was always professional, always upfront and we finished happy with the car, the price and the financing. Since then the Pilot has hauled our crazy crew of six over to Idaho and back for Christmas. There is no price for the benefits of a DVD entertainment system when hauling four kids over the mountains for 7 hours. Thanks again. Harold's efforts have earned our repeat business. We will definitely be back.

Matt K. and Maria F.
1/13/2014
Very happy with the service; time to be ready was right on! Charges were as expected. Great job!!!
Dawn E.
1/13/2014
Brett Buckingham was very courteous and my car was done before the promised time. I especially appreciated the free car wash and vacuum ,as I am an older single woman and don't get out and wash my car anymore. I didn't answer the third question as my car was in for Oil and Filter change. I always bring my car to West Hills Honda for servicing. Bought our last 2 Hondas at West Hills Honda
Patricia U.
1/13/2014
Very much appreciated the warm, customer oriented feeling that was displayed by every single employee we encountered. Jason did a great job, and we appreciated the commitment to switch out the wheels/tires on the vehicle to meet our comfort/needs at no additional cost. we were impressed by every aspect of West Hill's service that we experienced, and would unhesitatingly suggest your dealership to friends and family.
Jay S.
1/10/2014
Great people, great service, great dealership!
Daniel K.
1/10/2014
I'm enjoying my new CRV!!! And Ryan Zieg was excellent as a service attendant. Thanks, Mary Mazur
Mary M.
1/8/2014
I'm very comfortable with Ryan. He sure is always sufficient and explain very clearly. He even remembered my last visit. He is my favorite! Thanks.
Lee F.
1/8/2014
My husband and I recently purchased a 2014 Odyssey from West Hills and worked with Mr.Harold McMahon. Although the purchase had a major snag at one point, Harold was always gracious throughout the process and definitely made us feel that he had our best interest at heart every step of the way. He truly grasped the concept that the most important thing - in fact, the only thing we were truly interested in was the 8 passenger feature in the Odyssey. So, when he realized he had sold us a car that did not have the 8 seats, he was beyond apologetic and ready to find a solution. Your dealership very graciously offered us the same deal on the model that did have the correct seating and we are very grateful to have the car - it is working out perfectly.

This is our second purchase from West Hills Honda and we have always been well taken care of and would definitely recommend West Hills - and we have! Harold was very helpful and very willing to find answers to our questions if he didn't know them. I'm sure it was not the best day he had ever had when he discovered the mistake he had made, but as I said before, he was very quick to let us know immediately and forthrightly and find a solution.

I do want to also mention how much we have enjoyed working with Josh Kolbas, twice now. He is always delightful, sincere and makes one feel that you are in good hands. We have appreciated working with him - both times!!!

Thank you and your staff for all your good customer service!

Kind Regards,


John and Lorraine D.
1/8/2014
Kily is fantastic, awesome, heads-up, thinking, a real asset to West Hills Honda, and deserving of treatment as a most valued employee. I am not related to Kily, or associated with him in any way whatsoever. I offer this statement very freely, because it is true, and only because it is true.
--Leon S.
1/8/2014
I wanted to let you know that my experience on December 30 purchasing a new car was terrific. I have never bought a brand new car by myself before so this was new for me but Harold made it very easy. He approached me and listened to what I wanted and 20 minutes later we were taking a test drive in exactly the car I wanted. He explained all the workings of the new car before I drove it and then turned me over to Jamie, who explained all the paperwork. While I returned home to pick up the extra keys the new Honda Sport Fit was washed, vacuumed out and the tank filled with gas. I drove it off the lot that afternoon. Harold has called to check on how I am doing and any questions about the Fit. Harold told me to call anytime if I have any problems or anything he could go over again with me. I would highly recommend West Hills Honda and especially Harold as a salesman for anyone planning on purchasing a new car. Both gentlemen made the purchase of my new car very easy.

Respecfully,

Sandy B.
1/6/2014
The service advisors are friendly and good at explaining whatever is going on with a customer's car. I like that they come "fetch" you when your car is ready rather than being paged over an intercom.
Allan F.
1/6/2014
Very friendly and prompt service. I feel very comfortable having my car serviced at West Hills Honda and will continue having my CR-V serviced there.
Glenn P.
1/6/2014
Geat service,very professional employees. Will continue to get my service at West Hills Honda. Thanks.
Thomas G.
1/6/2014
The service Randy provides is representative of your firm's continuing excellent attention to meeting the wishes and requirements of your loyal customer base including folks like we are.
Nancy and Colin M.
1/6/2014
Everything went very well with my purchase. I have worked with Kent for many years and this time I was able to work with Jeff too. He didn't give up on me when the 2014 wasn't working, he found me another car that was able to fit my budget. Josh in Financing, did a great job too! The overall experience was great and I was happy Kent was able to finish with explaining every detail before I drove away. As always, West Hills providing superior personal service.
Amy S.
1/2/2014
We went twice before we purchased our Honda CR-V. Once to look at them and the second time to test drive and possibly purchase one. Both times we were treated with respect and courtesy. Our salesperson was professional and knowledgeable. If by chance he didn't know the answer to one of our questions, he immediately found the answer. He was helpful and not pushy. We would recommend Robert s the salesman to ask for. Overall, our experience with West Hills Honda was superior in every way.
1/2/2014
Outstanding service. West Hills Honda has been outstanding since I purchased my car in 2008. I will not take my car anywhere else for service. I will continue to be a loyal customer. Thank you. P.S. The service Tech was outstanding!
Charles G.
1/2/2014
I appreciate the fact that my previous comments were actually read and acted upon. It is frustrating for me as a owner to have a problem reoccur. Brett showed he shared my frustration and I appreciated his quick responses and willingness to to find the solution without out charging for the same things repeatedly. After the third fix I am hopeful we have the problem taken care of. West Hills Honda responsiveness and putting customers first, as well as empowering their employees to make sure the customer is taken care of without feeling taken advantage of is an unusual thing in these times. When my friends and acquaintances ask me where I get my car repaired and I tell them West Hills Honda, they ask why the dealer. I can easily answer because I am treated right, it is a pleasant place to wait for the work to be done, or a shuttle is readily available, and I don't pay more than an independent shop. Keep up the good work and thank you Brett for making the unpleasant task of maintaining and repairing my car a much better experience!
Mark A.
1/2/2014
Very courteous and knowledgeable service technician. Appreciated learning about the new service oil change coupon booklets available. I purchased one and will see if it helps me schedule my service appts. more regularly. You are fortunate to have such a helpful and personable and helpful employee as Randy. I really appreciated the offer of a car wash and vacuum. It is a nice added touch.
Julie M.
1/2/2014
My husband and I were very pleased with our whole experience. Our salesperson knew a lot about the car that we were going to buy. What I also like was there was no pressure. You felt comfortable. I love the idea about the coffee!! I would recommend everyone go to Honda! THANK YOU FOR THE GREAT EXPERIENCE IN BUYING ARE NEW CAR!!
Keith E.
1/2/2014
Superior customer service. West Hills is the place we trust to take care of our vehicles and our family. You always make us feel special. Thanks for caring.
Shane S.
1/2/2014
I felt that both Harold and Jamie had my interest at heart. Everything was explained to me and papers were signed quickly. The very first time I have purchased a car all by myself was a nice experience. I would definitely recommend Harold to anyone that is interested is purchasing a car. Always a Honda! Thank you for making the day not so hard.
Sandy B.
1/2/2014
Great service dept, always friendly and helpful. Thanks once again for the car wash and coffee. Wishing all of you a Happy New Year.
Herbert P.
12/30/2013
Once again my car was serviced and Randy was my service person and once again I left happy. I will continue to bring my car there because every time I do come I am treated with respect and professionally. I also schedule my appointment around Randy because he is a top notch guy. Thank you.
Bonnie C.
12/30/2013
I've been a satisfied West Hills customer since 1988. Keep up the great work!
Carl O.
12/30/2013
Just want to thank everyone that was working there. My boys are 4 and 3 and we were there for about 4 hours and every employee we ran into was great to them. Thanks again for everything.
Matthew P.
12/30/2013
This is the fourth Honda we have bought. For many buying a car is like having your wisdom teeth pulled. This occasion was not. The staff at West Hills Honda was responsive to our questions, to our needs and to our budgetary concerns and did not try to put their priorities ahead of ours.. Two days after the transaction was completed, it appears that both sides to it got a fair deal.
Leland J.
12/30/2013
Very pleased with the service and service advisor (Ryan Zieg). My vehicle will be back to you for service. I called Ryan for some paperwork I forgot to get and he mailed it right away to me. Ryan is a credit to your company.
Gerry M.
12/27/2013
Thanks to Kent for informing me about all the amazing new features and to Josh for getting me everything I want in my new car.
Darla K.
12/26/2013
Thank you for your fast services. I like to waiting in the lobby by the cafe in Honda. So comfortable.
Michiko R.
12/26/2013
I have been a customer of West Hill Honda for ten years. I have purchased three Honda Accords and had then regularly serviced at West Hill Honda. My loyalty is a reflection of the quality service and extraordinary knowledge, skill and professionalism of the service department. This most recent visit was no exception. Although I was disappointed that Jeter was promoted I have found Ryan to be as exceptional a person and professional as Jeter.
George B.
12/26/2013
Jon Oeller does an excellent job to ensure customer satisfaction is attained, problems are corrected, and the final product is West Hills World Class delivered.
Brock B.
12/26/2013
Please continue your great service. All Service Consultants I have worked with have been great including Kily Voskuhl who helped me during this service visit by calling me concerning additional work that was needed.
Ruel R.
12/26/2013
Thanks Ryan! Another long trip from Portland area for excellent service!
Antonia B.
12/26/2013
Randy is always friendly, helpful and the number 1 service rep.
Don B.
12/19/2013
Your staff are top quality people in every way!
Linda Easter
12/19/2013
Hi there, I understand you're Harold's manager, but you were not on site this last Saturday. I just wanted to let you know what a great experience we had working with Harold (I know he's new) and ultimately chose to buy our new Pilot from West Hills Honda because of him and his excellent service. He was very knowledgeable and straight-forward with us, which we really appreciated vs the stereotypical sales guy who tries to push a sale, which would've quickly turned us off. His customer service was outstanding and we'll be sure to continue our relationship with him if/when the time comes.

Tara
12/19/2013
We love visiting West Hills Honda for our FIT maintenance! Across the board, the staff is friendly, extremely helpful with every detail re. the mechanics of the Honda, and a genuine caring among the team is evident the minute you set foot on the lot. Every employee (including the fabulous staff at the coffee bar!) is in a great mood all the time. Smiles are consistent all around! Always feel we are in the most capable hands with whatever is going on with our vehicle. From the top guy down, we feel that our Honda ownership is appreciated. These folks LOVE what they do! And it rubs off directly to the customer. Thanks West Hills Honda! P.S. You guys need a great Theme Song to get all these amazing qualities across to the consumer. We can write you a hit. Let's do it!
Leslie B.
12/19/2013
Yes, the entire service staff was very nice, friendly and helpful. They commented on our license plates and had a good time with that. On my CR-V I have SHOOBOP, and on my husband's Ram pickup he has RAMALAM. Now, if you're over 45 or 50 you'll remember that there was a song about "Who put the bop in the bop shoo bop shoo bop, who put the ram in the ramalama ding dong.." that's what our license plates refer to. So, the entire service staff got in on singing the song, we had a good time. It was a fun thing to have happen first thing in the morning. Also, I love that WH Honda gives you a free coffee, that is good customer service!
Nancy C.
12/19/2013
It was a pleasure working with Jason Williams for the second time this year to purchase a vehicle and that we were his 200th sale. We look forward to doing business with West Hills Honda in the future.
Sherry Bulliman
12/19/2013
Service writer was excellent in explaining service questions.
Eric D.
12/19/2013
Great dealership. I'd go back there, even with it being waaaaay too long of a drive from our house. My rule of thumb is if I'd recommend it to my mother, then they must be doing something right. Well, if my mother lived around here, I'd give her their number. Their internet guy, Jason Williams was a pleasure to work with, and didn't try to lie to me or waste my time.
Walter T.
12/16/2013
Harold was very nice to work with and a great asset to your team!
Tara Y.
12/12/2013
Really appreciated doing business with our salesman, Steven Finger. He was patient and helpful - not pushy or overbearing. We told him what we were looking for (a late model used Acura RDX with Nav and Tech Pkg) and he kept looking until he found one and then he followed through with us. If it wasn't for him, we wouldn't have purchased from West Hills Honda.
Pete S.
12/10/2013
I can't thank you enough for the service your dealership displayed to both me and my wife during our recent purchase at your dealership.

Harold M. was one of the finest sales person it has ever been my pleasure to deal with. I found his personality, his honesty, Attention to detail, outstanding. Most of all his ability to let the buyer make a decision by them self. He gave us space when we needed it. A quality not always found in today's car sales. Harold made making a choice to Honda an easy one. I could go on and an about Harold and his excellent service...But, I think I will save those words for Edmunds.com.


Bill R.
12/10/2013
Kent Tompkins was AWESOME!!! Thank you so much for such a great experience!!!
Heidi K.
12/10/2013
Great job! Thank you for the wonderful, efficient & professional service.
Michael L.
12/09/2013
After a horrible experience in buying our previous car, my husband and I were really nervous about this experience. We were taken by surprise! Everyone there was absolutely professional! Best of all, I got the vehicle I wanted and wasn't pressured into anything else. Will absolutely recommend this dealership to anyone!
Jill
12/09/2013
I have bought many cars over the years. This transaction was painless and professional. Dianti was professional and personable and No Pressure anytime. Nice chatting with Amy too. For that matter, everyone at the dealership greeted us every time with a smile, and was helpful.
Jonathan E.
11/27/2013
WOW, this was hands down the best vehicle purchasing experience I have ever had ! I was truly astonished and amazed at how quickly and efficiently my needs and wants in a vehicle were assessed and met by my salesman Jason Williams. I have purchased a vehicle previously from West Hills Honda and when I returned this time, I was very warmly greeted and it really was a pleasure and a privilege to be a part of the culture at West Hills Honda for a couple of hours. My sincerest thanks to Jason, Ken , Rob and the sales staff and management team. I love my new truck !
Samuel L.
11/27/2013
Excellent service. Love the 'early bird' drop off. Randy the service advisor was great - very helpful. Prices were right in line with the local 'service anything' shops. No problems at all - I'll be back again for service when needed.
Jonathan B.
11/27/2013
Thanks for helping me out with the tail light when I didn't have an appointment. I appreciate it.
Yvonne K.
11/27/2013
I always get great service! I wouldn't go anywhere else for my cars needs. Thank you.
Nadine M.
11/27/2013
Very happy with courteous, prompt, clean service.
Edward R.
11/27/2013
I'm a very happy customer, very nice and friendly customer service. Thank you very much.
Manuel C.
11/21/2013
Everyone at West Hills Honda is considerate, respectful and professional. They take very good care of my Civic. Thanks, West Hills Honda!
Marcia S.
11/21/2013
Randy as always provided the service level that I have come to expect out of Honda. He is a great person to represent your Honda dealership.
James T.
11/21/2013
West Hills always does a great job. I was disappointed that I wasn't able to get my car washed, but I understand that the carwash was down. The service manager that I used "Jon Oeller" even went out of his way to ask me if I was experiencing any issues with my wipers, which I was and forgot to mention. It was all part of my pre-paid service, which I also didn't remember.
Robert H.
11/21/2013
Jon Oeller-- WAS EXCELLENT; he explained everything in great detail, saying he wanted to make sure I understood everything. When the car was completed the price was the exact price he quoted-- and he even got my car washed for me. Unfortunately in today's economy the combination of a true professional and an understanding service person are so hard to find and, yet, Jon has these fine qualities-- it is an excellent reflection of the service manager.
William S.
11/21/2013
Great service. We love our CR-V.
Jeffrey D.
11/21/2013
My husband and I have purchased a Honda Accord EX, Honda Pilot and our present car Honda Pilot Touring from this dealership over the last 17-18 years. The service department is one of the best and that along with our salesman Kent Tompkins has kept us coming back not only for service but to purchase another vehicle. It is so comforting to know we do not have to give much thought to either buying or service as it has always been honest and a place we trust without saying. Good job West Hills Honda may you continue to profit from all that is good.
Doug and Beverlee H.
11/21/2013
Great experience. Great vehicle. Wonderful staff. Yeah, I'd gladly go back there to buy a car. I might even make the drive to get it serviced, and there are about a dozen Honda dealers that are closer to my house.
Walter T.
11/21/2013
This is my 7th purchase at West Hills. They are always pleasant and take care of all my needs and requests.
Karen B.
11/21/2013
The staff at West Hills Honda is really great. Randy has taken care of me the last few times I've been in and I'm very happy with his service.
Gina J.
11/21/2013
Excellent customer service along with excellent automotive service. Very pleased!
Quintin P.
11/21/2013
This is my second time going through Jon for service and I'm very happy with his help and customer service.
James G.
11/21/2013
This third lease from West Hills over 6 years was definitely the best. Jason Williams and Shannon Tillis made it quick and no hassle. Internet shopping suits me.
Arline L.
11/21/2013
Always easy to schedule, and always excited about the free drink coupon.
Tammy Macabitas
11/21/2013
KENT WAS GREAT!!! THANK YOU SO MUCH FOR EVERYTHING....I LOVE THE CAR!!!
Rose Zawadzki
11/8/2013
Everything professionally completed. Good customer relations. Appreciated the van use and free hot chocolate
Franklin F.
11/8/2013
Jon was efficient and more than willing to answer my questions. Thanks!
Debbie G.
11/8/2013
The service was exceptional! I am very satisfied with my experience at all levels.
Matthew C.
11/8/2013
Special thanks to Randy Strassburg at West Hills Honda.
Wilson C.
11/7/2013
I appreciate the time taken to explore the problem my Honda had and the available solutions. John's help and knowledge was very helpful.
David W.
11/7/2013
Changed to winter tires. Cost estimate and completion time on the money. Thanks, Kily! Plus car wash!
Max S.
11/7/2013
Kent did a good job explaining the features of the car. He made the experience enjoyable.
David Williams
11/4/2013
Happy I could get an appointment on the day I called with a problem. Issue was resolved quickly. Love the free cup of coffee, too!
Antonio L.
11/4/2013
This service appointment was professional and the service writer (Ryan) was friendly and appeared well informed when we arrived. In performing our requested work the mechanic found that the injectors were in need of a cleaning. Ryan advised us of his recommendation to do the cleaning and had our vehicle ready as promised. We count on West Hills Honda and their staff to maintain our 2005 Honda Pilot and have not been disappointed. I have confidence in them.
Douglas S.
10/31/2013
Your service department exceeded my expectations. I had a problem with the trunk staying open and Kily and Mike worked the problem until it was solved. They deserve kudos for their efforts. Thanks.
Bill F.
10/31/2013
This is my second time working with Ryan Zieg and I have been very happy with his service. He is polite, thoughtful and very respectful of my time.
David D.
10/29/2013
Jon was very helpful. When I arrived home, my husband had some questions about the work that was done as the report filled out by the technician made it sound like I still had more work to be done on my car. In fact, it was the work I JUST had completed. When I called to ask Jon about the report, Jon was kind enough to clear up my confusion. I have now completed everything on my 60,000 mile check-up. Jon is polite, helpful, and fun to talk to. Thank you Jon!
Gwynn R.
10/29/2013
Jason was awesome to me and very entertaining. He put me in a car so wonderful I wasn't sure I had deserved it. He was amazing. My children's children will buy cars from him.
Brelyn C.
10/29/2013
I don't like many people touching my vehicle, however I can always trust West Hills Honda with my vehicle and anything I may need done to it. keep up the good work and thank you to Jon.
William P.
10/29/2013
Very pleased with today's service. Problem was fixed and we are very happy.
Michaele Stoll
10/29/2013
Ryan was fantastic and the charges were competitive with other places.
Charlene Sauby
10/28/2013
It was a busy time of day, but I was in and out in a timely manner even though they were checking for a recall that had something to do with electric, it took less time than I expected in addition to the oil change.
Alison H.
10/28/2013
The staff was pleasant. They seemed to know what they were doing. I've always received excellent service. I've always felt comfortable with them taking care of my car. Your car is so important. To be going to someone you don't trust would be ridiculous.
Susan P.
10/28/2013
When we walked in, I was sick. Howard was so nice. He listened to me and was very kind. I was having a hard time communicating and he just smiled. He is a wonderful guy. He took very good care of me.
Glenda D.
10/28/2013
It was fast, efficient, and friendly. They gave me what I needed.
Harry D.
10/28/2013
When I got there in the morning, someone was available to take care of me right away. They got the paperwork done and gave me a free cup of coffee. They gave me a ride to where my meeting was. They handled everything very clearly and politely. Everything was fine. I couldn't ask for anything better.
Leon S.
10/25/2013
West Hills Honda has the best customer service. The coffee ladies were awesome, They make a great pumpkin pie latte. The sales team coming in to start the day were pleasant and looking forward to the day, even greeting a customers dog. Ryan Z. works in the service dept. Ryan takes great care of my Honda ridgeline and civic. because of all around great service I will always buy my cars at west Hills Honda. Thanks.
Jerry
10/25/2013
I was very pleased with the service done to our car. Randy being so friendly let me know the car was ready to be serviced. Every one was very friendly and I will plan to come back in the future.
Betty and Neil R.
10/25/2013
This was a regular scheduled oil change. Although I arrived early and was given a "finish" time of 11 a.m., I was completely surprised when I was called to pick up the car. An amazing 45 minutes earlier than originally told! I'm always satisfied with the service, people are polite, professional, knowledgeable, friendly and timely. You couldn't ask for a better service department!
Michael Johnson
10/25/2013
As always, great service, great service personnel, and even good lattes!
Laura K.
10/25/2013
West Hills Honda, the Service team, and Howard Foster, the Service Consultant I have dealt with, continue to provide excellent service. Thank you all for providing high quality service in a timely manner, at a reasonable cost. Your excellent support builds trust, and keeps us coming back to West Hills Honda, both for service and, when appropriate, for new vehicles.
Robert W.
10/25/2013
Kent Tompkins was the perfect salesman. He took us on the longest, most complete test drive we have ever gone on making sure that we took the car through its paces. He took so much time showing us all the things on the car before we drove away. We have bought several cars from West Hills Auto Plex and they have exceeded our expectations and they keep getting better. I love my 2014 CR-V. Go see Kent at West Hills Honda and the rest of the team. Thank you also to Ken, Sales Manager and Amy in Finance.
Kim C.
10/22/2013
Worked with Shannon and bought an Odyssey via the West Hills Honda dealership. Very frank and dependable in all discussions. I was comfortable dealing with her and bought the minivan from her dealership in 2 days after starting discussions over CarWoo. Will work with her in the future.
Sanjay
10/22/2013
We were very happy with Shannon and the customer service she provided. She was fast to answer questions and helpful through all stages of the buying process. We live in Seattle and Shannon made it so easy for us. We would highly recommend her to our friends and family.
Dave
10/21/2013
Want to thank Ryan Zieg and the maintenance team for the outstanding service I received. Our 96 Odyssey keeps running great!
James & Stanis L.
10/21/2013
Always a pleasure to deal with the professional, yet cheerful and friendly staff.
James R.
10/21/2013
This is third vehicle we've bought from West Hills in two years. We were so happy with the service that we chose to drive to Bremeryon from the Peninsula (Sequim, WA) to purchase at West Hills. Mr. Kent Tompkins has been wonderful the last two purchases. He is truly an asset to West Hills Honda. We would highly recommend West Hills Honda to anyone looking to buy a vehicle. Thank you.
John L.
10/21/2013
It was an exceptional experience!!
Kimberly C.
10/15/2013
Thanks the great car and excellent service. I would recommend West Hills Honda to others, including on Forums including Edmunds.com.
Kaifu H.
10/15/2013
Jason Williams was a pleasure to work with.
James A.
10/15/2013
Jason Williams was the salesman who helped me with buying my first car! He was very helpful, respectful, and went out of his way to help throughout the whole process. My parents and I were pleased with his service and we will return here the next time we purchase another car in the future! Thanks so much.
Eric A.
10/15/2013
Thanks for working in a bigger job than expected to fit my schedule.
Patricia S.
10/15/2013
I love the cafe & Wi-Fi available at West Hills Honda. Definitely makes the wait for service more comfortable.
Vanessa K.
10/15/2013
Outstanding staff. Very professional. I was especially impressed with the service rep. I talked to on my visit. Ryan Ziegler was especially helpful.
Harry D.
10/15/2013
I appreciate getting a coupon for my oil change. Vily was very competent. He checked the coupon booklet to see if there were any deals for me. I was greeted when I entered the service area. In the waiting room, I had a good latte, and read an interesting magazine, and the next thing I knew, Vily was calling for me to get the car. All in all, a good experience. Thank you.
Sue Z.
10/15/2013
This was a routine maintenance. It was done quickly, my car was washed, and Howard was extremely friendly and helpful.
Deborah O.
10/15/2013
Chris Powers is one of the best auto sales persons with whom I have had the pleasure to work. He is a good listener, he is knowledgeable in regard to product and dealer procedures. Chris is very polite and has great people skills. He works well with the dealer "team", all of whom went out of their way to accommodate my requests. I would have NO hesitation referring friends and family to West Hills Honda, and specifically to Chris Powers as the sales person.
Carol H.
10/10/2013
As always, outstanding service from Randy Strassburg and all the fine folks at West Hills! Your excellent maintenance of my 1990 Honda Civic, which I bought from you that year, allows me to keep driving it. Thanks!
Joseph F.
10/8/2013
Diante Finger was very pleasant and professional. His product knowledge was absolutely amazing! He is an absolute asset to your entire group.
Janine C.
10/7/2013
Your service department staff is the best. I was updated on a regular basis to the timeline for my repairs. Kily is awesome. Also the guys at the rental department are very polite and helpful as well.
Sandy V.
10/7/2013
Earlier in the year I had considered not returning to West Hills Honda. We decided to give your dealership a few more chances to show us the kind of performance we had seen in the past. We were encouraged when Ryan began assisting us. He has a warm, professional manner and shows genuine care for customers. We are glad we didn't stop using the services of West Hills Honda. We have confidence that he will provide the best care possible.
Carl T.
10/3/2013
I recently bought Honda Touring sedan from your dealership. My experience was fantastic!! My salesperson was Kent Tompkins, who in my opinion is the best. He made the purchase pleasure. He went the above and beyond showing me features of the car. The rest of the sales personnel were very helpful when I asked questions.

Kudos to West Hills Honda!!
Gary S.
10/3/2013
Kent Tompkins, who we have not worked with prior, was outstanding. He was just great to work with. My wife said after just 15-20 minutes that she felt comfortable as well. too often car salespeople are aggressive or just too "salesy". Kent was great at explaining features and trying to find the right fit, yet at the same time he knew when to leave us alone so we could weigh this. More car sales people could learn that this approach is far superior.
Paul P.
10/3/2013
Nice, easy, quick. Happy with the service. Everything explained and all of my concerns were addressed.
Anastasia S.
10/3/2013
Repairs were done in a timely and professional manner. Also identified additional repairs that I was unaware of. Excellent customer service.
Derry F.
10/3/2013
Love your dealership! Nice folks, quick service.
Linda M.
10/3/2013
The service was excellent, and everyone involved was very kind and respectful to me regarding the decisions I had to make.
Coral M.
10/3/2013
Your service departments customer service is the best around!!!
Deborah S.
10/3/2013
My husband and I are very satisfied with our experience. Jason Lewis was very personable, very knowledgeable and answered all of our questions. This was the most satisfying car buying experience I have had.
Melanie O.
10/3/2013
Thank you Kent for your outstanding service yesterday. I have been driving a Honda Accord since 1999 and was recently uncertain about whether to stay with Honda. It had nothing to do with the maker, I was just considering a change; however, after going to two dealerships over the past 3 months , I could not make up my mind. Earlier this week, I looked online at the 2013 and 2014 Accords and was sure that I wanted to get another one. The Accord had everything I wanted in a car. Kent listened to my concerns about the car and made sure that I knew everything about the car to finalize my choice. Not once did I feel that I was not making the right decision. He was kind, caring, and genuinely interested in my concerns . You should consider Kent an invaluable asset to your business. Car buying is exhausting, but he smoothly walked us through this process. I am pleased with the service I receive with my other car and would not have gone anywhere else to purchase a new one. I look forward to bringing my 1999 and 2013 Accords in for service . Thank you again.
Darrell S.
10/3/2013
I appreciated the prompt service from the service consultant Jon Oeller.
Curtis B.
9/30/2013
Ryan is a great service writer It's the first time I ever used him. He is great!
John V.
9/26/2013
Your service departments "customer service" is the best around!!!
Deborah S.
9/26/2013
As usual, the service to my vehicle was done with professionalism and courtesy. Kily was courteous and gladly answered all of my questions. He took the time to point out all that will be done during my next visit for a 60k service and the charges for said service. Thank you for taking the time to do it right.
Gregory H.
9/25/2013
Dropped in without an appointment with check engine light and was out within an hour. Great service as usual, car wash is really a nice touch. Only place I take my CR-V for service. Sorry I missed Kent who was on vacation.
Jim W.
9/23/2013
Fantastic service department.. Attentive. Professional. Friendly. Courteous. Keep up the great work.
Dave W.
9/12/2013
I appreciate Randy making sure my oil change was done properly. Also appreciated my car being cleaned, both outside and in. Good job!
Linda B.
9/12/2013
Jon Oeller is the most attentive and considerate Service Rep I know and I know some great ones with your best competitors. Learn from Jon and listen to his suggestions.
William L.
9/12/2013
Kudos to Kent for not pressuring the customer into buying a car. He was so receptive on my budget & on what I wanted in a car. Tell him to keep up the good work. Special mention to your finance person ( Jamie) for his support. And to Mike Brodersen who talked to Kent to contact me for an appointment on car shopping. You have a great crew who help each other to keep the customer happy. I know I will enjoy my Civic for a long time. Thank you.
Roland A.
9/12/2013
Sorry that I was not able to deal with Hubert Jeter but glad to hear that he was promoted to another position within the complex. Randy Strassburg is also a great person to work with again. These are the very important people that the customer talks to that set the tone for the reason that I keep coming back.
Carl C.
9/12/2013
Staff is very friendly and professional. Surroundings are clean and well kept. Keep it up.
Raul A.
9/12/2013
Very friendly people, will be happy to return for future service! Thanks for the cup of coffee!
Monica M.
9/12/2013
Great service from Randy Strassburg. Might have misspelled his last name, but he did a great job. The service area was packed full and he maintained professionalism and did a wonderful job.
Barbra J.
9/12/2013
You have excellent employee in Shannon Tillis.
Darryl M.
9/9/2013
Dear West Hills Honda,

I would like to formally thank you for my 2006 Honda Element that you made possible for me to win at Bremerton High School. This car has literally changed my life; it's given me the freedom, accesssibility, and versatility. With this car, I am now able to go places without depending on others for rides, I don't have to bug my parents anymore, and they trust me with it. Before this car, I was not able to get a job that's not within walking distance of my house, now I can and I'm loving it! This car is perfect for the drive-ins as well, it's so comfortable and versatile, my friends love it too. If I hadn't won this car, my summer would've been a drag. I just really wanted to thank you all again for changing my life and being amazingly polite and optimistic while doing so. I'm happy to say that my first car was from West Hills Honda.

Appreciatively,

Made possible by the Bremerton High School K-Note Drawing; Students who strive daily for respect, responsibility, and safety at Bremerton High School.
Ansley W.
9/9/2013
A few repairs were necessary on our new/used vehicle, i.e., small crack in windshield, CD player not working, and West Hills took the vehicle in and repaired them without question. Superior customer service has been our experience at this location. Thank you.
Stephen H.
9/9/2013
Great, as usual -- from the quality of service (even giving it a wash, in spite of the rain!), to the treatment of the customer! Regarding the first survey question, the LOF took about 20-25 minutes longer than what I'd been accustomed to in the past -- but Ryan (service manager) stayed right on top of it for me, and It's All Good. Thanks, also, for introducing me to the option of the Pre-Paid Maintenance option. I DID purchase that plan before leaving your campus! See ya next time,
Chris Q.
9/9/2013
We had a great experience. Thanks!
Aaron C.
9/9/2013
ALWAYS GREAT SERVICE,THANKS TO YOUR SERVICE PEOPLE IN THE CHECK IN PLACE.
David R.
9/9/2013
Everybody was very nice made you feel at home.
Raymond M.
9/9/2013

I am writing to let you know of the outstanding customer service I received from Mr. Ryan Zieg a few days ago. I left my Honda for an oil change and also mentioned I was having problems with the car pulling to the right when braking. Mr. Zieg contacted me and indicated they would look into the braking issue. He also mentioned I needed a 60,000 mile check-up; which I politely declined. I received another call from Mr. Zieg and he indicated they couldn't find the braking problem but the 60,000 mile check-up may help with the cleaning of the calipers and that may help. I indicated I had several appointments in Silverdale and needed the car. I was offered a rental car, at no cost, along with a promise that my car would be done before 3:00 p.m.

I accepted the rental car offer and returned at 2:30 to find my car done, washed, and to top it off, he replaced my Honda Key chain at no charge.

Everyone has a different level of outstanding customer service and I find most businesses are sorely lacking in ANY customer service. To have someone respond to my everyone concern, call me to keep me posted, offer me a rental car at no cost and replace my favorite key chain was like I hit the jackpot! I was very impressed and super excited to have such treatment.

I wanted you to know that Mr. Zieg is one of my favorite customer service reps and I look forward to staying a Honda customer!

Thanks!
Janell W.
9/9/2013
Great experience, felt that I received a very fair price on the car.
Joseph O.
9/9/2013
Exceptional. We always feel welcomed and that you care about us.
Shane S.
9/9/2013
Howard was amazing! He went above and beyond in serving us. His attention to detail and courtesy is remarkable. My friend was very impressed. I am pretty sure you just earned her future business as well!
Brian T.
9/9/2013
Thank you for the barbeque lunch and latte. Love this dealership.
Joann W.
9/9/2013
Sam, our salesperson, was FANTASTIC! My husband can be hard to work with and Sam handled him nicely. Sam was patient with us while we tested a couple cars, and was thorough in answering our questions and helping us negotiate a fair deal. You have a great team!
Larry D.
9/9/2013
It was a great day working with Mandi and all your employees on Monday. Had a fun time with the gal who did all the paper work. Yes I would recommend West Hills to all my friends.
Honora D.
9/9/2013
Ryan did an excellent job! Efficient, polite and professional. Thanks for the great service!
Michael Logue
9/9/2013
As always....great service and friendly people to help us along with the service work. Thank you again.
Christopher Peckham
9/9/2013
I appreciate the detailed information about needed repairs, and yesterday especially appreciated the loaner car when it was anticipated my Odyssey would need to stay overnight. Even better...when the car was ready later in the day I was able to pick it up. West Hills Honda's comfortable waiting area, Wi-Fi, complementary beverage and water, knowledgeable and pleasant service department staff make the "necessary evil" of maintaining our vehicles an (almost) enjoyable experience :-). AND thank you for the car wash too -- love it!
Amanda Devine
9/9/2013
Your service employees are the best, always ready to help and do a little more...
Denise Mavroudis
8/29/2013
All employees at West Hills Honda were polite and knowledgeable. We enjoyed talking with one of the sales representatives who did not pressure us in any way concerning purchasing a new car.
Donna V.
8/29/2013
Great service and gentleman that took care of me was top-notch.
Melissa G.
8/29/2013
Chris Powers A+!
Jacqueline E.
8/26/2013
I'm 66 years old and this has been the best car buying and service experience I've ever had.
K. Wray
8/26/2013
Great service, as usual. Randy always a pleasure to work with. Thanks!
Kim H.
8/26/2013
Shannon was personable as well as professional and a pleasure to work with. I appreciate the "no pressure" easy going sales demeanor she has and I will recommend her to friends and family. Thanks.
Alan S.
8/26/2013
Great experience! Kent was great. He came in on his day off & spent 5 hours with us. He went over the car thoroughly with us. Best experience buying a car ever! Jamie the finance guy was great too!!
Dan Brouillard
8/26/2013
Service was prompt even I took my car on a weekend. They did what was necessary even if I didn't ask him to do. I'm extremely happy with West Hill Honda's Service Dept so far. I hope they'll keep up every time I bring my car up to them.
Miyako Furukawa
8/23/2013
There was a misunderstanding when I brought the vehicle in, but everything was handled. Randy is a very good representative for Honda. I am very satisfied with the service that I received.
Susie Wright
8/23/2013
Thank you for the great service!
Janet Seeley
8/23/2013
Honda was very prompt and polite in servicing my CR-V. They even washed and vacuumed it, which I really appreciated!
Jane McKenzie
8/23/2013
I Would Just Like To Say How Professional The Staff Is. They Acknowledge You As Soon As You Enter. I love West Hills Honda And Will Continue To Have My Vehicle Serviced There.
William Parker
8/23/2013
I have taken my car here from the time that I first purchased my vehicle. You are all awesome and I highly recommend people who are looking to purchase a Honda to come here. Your service department is outstanding!!
Isobel Nelson
8/23/2013
I have taken my car here from the time that I first purchased my vehicle. You are all awesome and I highly recommend people who are looking to purchase a Honda to come here. Your service department is outstanding!!
Isobel Nelson
8/23/2013
I have always had excellent service form West Hills Honda, I would not go anyplace else, Why go elsewhere when you already have the BEST !!!
Raymond Zogg
8/23/2013
Your service department has always been courteous, informative and helpful. When I need to have routine maintenance or problem with our vehicles addressed working with your service department staff have always made it a stress-free event. Keep up the good work.
Sharon Delawyer
8/23/2013
Randy went out of his way to be really helpful. I really appreciated his customer service.
David Hunt
8/23/2013
Ryan always takes good care of us. He is an asset to your dealership.
Robert Bloom
8/23/2013
This past Saturday I had my 2009 Honda Odyssey in for replacement of both front axles. John was very helpful as he had been when he was the rep for the 45k mile maintenance. John was professional at all times and very knowledgeable. I would also like to thank the gentleman who provided me a ride to and from my home. Tom Addy was the highlight of my day. He was polite and absolutely wonderful to be around. He was courteous and it was truly a pleasurable time as he drove me to my home and then back to the dealership. He is definitely a gem in the hat of West Hills Honda. Thanks John and Tom
Tony Hutton
8/23/2013
Thanks for the OUTSTANDING SERVICE that we have come to expect from West Hills Honda!
Joseph Travers
8/16/2013
Everyone was fabulous...I live much further away and prefer West Hills Honda over others! Worth the trip, so THANK YOU!
Antonia Burkhard
8/16/2013
Ryan Zieg was so friendly and so professional. He made my first visit to your service center exceptional. I felt like I was really being taken care of, not just another number waiting in line. Thank you for the great service and I'm excited for the next visit.
Danarae Vasquez
8/16/2013
I can not say enough good things about my service or Ryan Zieg. Great doing business with West Hills Honda!!
Gary Stewart
8/16/2013
Jeff is a great seller and he is very helpful! we would recommend to come back to West Hills Honda next time we buy another car thank you!
Thao Doan
8/16/2013
Cameron was a true, knowledgeable gentleman who made purchasing my new Honda accord an absolute delight! A 5-star experience!
Brad Mathisen
8/16/2013
Ryan Zeig was really professional and helpful. This was my first time using West Hills for a repair. I was very impressed and I will be back. Thank you very much.
Thomas Huson
8/16/2013
I appreciate the friendly and professional service from all the employees whenever I am at West Hills Honda. Thanks.
Maureen Jones
8/5/2013
I would like to say "Thank You" to Randy for doing a great job on getting my car in and out of service in a short timeframe. He is always very courteous and nice to work with :)
Michael Bass
8/5/2013
Excellent price for an oil change and tire rotation plus all the extras! Good work. I appreciate it very much!
Caroline Bushey
8/5/2013
Worked with the most wonderful salesman I could have dreamed of! Robert Mastin was quick to find out our needs and what we could afford he also educated me on many things I didn't know about buying a used car. to say the least I'm more than happy with my wife's Cobalt. I will be back at West Hills Honda in the future to buy another car for my growing family. I will also be recommending that everybody looking for a new or used car goes to West Hills Honda first!
Michael Block
8/5/2013
Heather and Shannon were amazing. The entire experience was easy and after driving the 3 hours and upon arrival everything was ready and there were absolutely no surprises. Phenomenal sales and finance team. We were repeat business as well and will be in the future! Thanks!!
Josh Coon
8/5/2013
I was very pleased with the service I received. Both Cameron and Jason did an excellent job of explaining the features of the car and helping me with the transaction. The financing process was well handled. Many thanks.
Andrea St. Clair
8/5/2013
Excellent service. Ryan's follow thru on a difficult to diagnose problem was superb. Back ordered part came as scheduled and installation was completed more quickly than I had anticipated. Thank you.
Kay Messing
8/5/2013
Ryan was GREAT! First time I've used him as my service rep, and he was very courteous, informative, and on time with his estimated job completion. The repair tech, Jeff Farman, was VERY knowledgeable, and did a great job! Best "team" at this location!
Christopher Quinn
8/5/2013
Mr. Voskuhl was very professional, patient, and kind. I had a very nice visit, despite finding out that my car needed more work than anticipated. His kindness went a long way to make the day better.
Hannah Dyer
8/5/2013
My wife and I both appreciate the high level of customer service and courtesy. Ryan is an asset to your dealership. Thanks.
Phil Evans
8/5/2013
We would like to thank Jon for his courteous and considerate service.
Willard Anderson
8/5/2013
This is the 6th Civic that I have purchased from Haselwood Buick and West Hills Honda. This was the best experience so far.
Deborah Ames
7/30/2013
Sam worked hard with us from 10 am to 7pm. We appreciated his sticking with us and his thoroughness and good humor. Showing us a poor shape vehicle and then showing us a best shape of same car, same price was a stroke of genius. Sam was very knowledgeable about the used car in question. Good job!
Tom Anderson
7/30/2013
We just had our usual oil filter change. We are so very pleased with your service.
Carl Thorne
7/30/2013
I should have answered question #1 no because I was told it would be ready at 11:00 am and it was actually ready at 10:00 am! Excellent service! Also enjoyed the complementary latte and free Wi-Fi. Will be back in about 3,000 miles.
William Ennis
7/30/2013
The staff was very helpful and nice. Jacob was excellent. Helped us with any questions we had about the car.
Michael-Vincent Lopez
7/30/2013
Randy was professional and to the point. No up-selling or pressure for more services than necessary. Really appreciate that from your dealership. Your waiting area is clean and comfortable with WiFi, making waiting an hour and a half easy to handle. Thanks.
Paul Lee
7/30/2013
West Hills Honda service department exceeds our expectations continually, they did it again this time. Thanks Randy!!!
Douglas Kozminski
7/30/2013
Jason Williams was a terrific sales representative. He was friendly, helpful and patient when explaining all the features of our new car! We never felt pressured, and Jason found a good solution for the fact that my first choice color was not available. He did a great job and we would return to him for future business.
John Erickson
7/30/2013
We thank Randy for his continual professionalism!
Ken Crawford
7/30/2013
I really appreciate Randy in the service area. He always provides great help and is very customer friendly. Please thank him for me.
Randy Pratt
7/25/2013
Chris Powers did an excellent job! He was very patient with me through the whole process. He goes above and beyond what I expected for customer service. I love, love my new Civic! Thank you!
Cammie Hamal
7/23/2013
Bought a new 2013 Accord V6 Coupe EX-L. Great experience from the paperwork to taking delivery of the vehicle our sales man was
7/23/2013
As always, bringing my vehicle to West Hills Honda was an satisfying experience. The work was performed timely, a shuttle took me back and forth from the dealership, the pricing was fair, my car was vacuumed and washed, and the work was performed without any annoying add-ons.
Kurt Wiest
7/23/2013
We were treated very well. Jason went "above and beyond" to make sure we got what we wanted. Couldn't have been happier with the entire process. Steve Johnson P.S. This is the 7th new car I've purchased from Haselwood/West Hills since 1973.
Steven Johnson
7/23/2013
Wonderful service. Really appreciate the wi-fi and upstairs desk/work area. I was so busy working on my laptop that time flew by.
Cindy Snodgrass
7/23/2013
Thanks Rob and Jeff for coming through for us. We will be recommending everyone to you and will be back in the future.
Edward Lange
7/23/2013
Kily was a great service representative, and the work was done ahead of schedule. Great job!
Gary Martell
7/23/2013
I was very satisfied with the customer service. Very friendly workers and clean modern interior of the waiting area was comfortable and soothing. I really enjoyed the free double shot latte from the espresso stand. My truck was washed clean upon completion of service. I would rate the customer service a 10 out of 10.
David Felchner
7/23/2013
Great service, always very friendly and helpful staff.
Aaron Levine
7/18/2013
Randy always takes good are of us and makes sure things are done that need to be done. We appreciate him and his knowledge of Honda's. Thank you!
Ted Turner
7/18/2013
The entire experience exceeded my expectations.
Donna Rodger
7/18/2013
Your service department goes out of their way to provide courteous, professional service. Once again, I was very impressed. I also enjoy your waiting room and the latte. :-)
Carolyn Dankers
7/18/2013
Thanks for being so accommodating; there was a mix-up in the scheduled appointment, but the service personnel were very respectful and helpful. Service was completed in a timely manner.
Michael Ketcham
7/18/2013
Sean did a great job in finding me the right car that fit pretty much all my needs. I can honestly say I've never had a great experience at any car lot until now. He really did an outstanding job with every aspect of my visit!!!! Thanks!!!
Anna Lockhart
7/18/2013
Randy Strassburg was very kind and helpful.
Karen Tonder
7/18/2013
The service department is the best!! The espresso stand does a wonderful job and the whole experience is wonderful. Thanks to all the guys that make it happen!!
7/18/2013
My car was ready before the promised time and they even washed it!!
Nikki Voge
7/18/2013
My thanks to Ryan Zieg for another great performance by West Hills Honda.
Bruce McCaffrey
7/18/2013
Ryan Zieg was very helpful, pleasant and thorough in explaining what needed to be done and why. I would ask to speak to him again next time.
Linda Tanner
7/18/2013
Absolutely loved working with Ryan Zieg and the information he shared!!
Judy Haire
7/18/2013
Excellent service...as always. Jon was professional and very helpful. Much appreciated.
Robert Best
7/12/2013
As always Ryan took great care of me and my vehicle. Even dropped it at detail and got me a ride home. Thanks.
Amanda Krohn
7/12/2013
The service rep was friendly, efficient, and informative. Great service as we have always experienced at your store. Thank you.
Jim Williams
7/12/2013
Thank you for taking such good care of my car and giving me heads up as to when it is getting near time for car check up. You are my car family and I appreciate everyone there that contributes to the upkeep of my Honda Fit Sport.
Cheryle Vandenberg
7/12/2013
Ryan, my service advisor was awesome and he got the car back to me a little bit earlier than I had asked for.
Heidi Carlson
7/12/2013
Ryan was very helpful, patient and provided great customer service. I am so glad to have our family vehicle in great, reliable condition. Thank you to all who worked on our vehicle.
Sarah Ching
7/12/2013
Even with a very busy crowd of customers the service person took time to let me know about my upcoming 15,000 tune up, that was much appreciated. Again I loved the free coffee and car wash, I can't imagine going anywhere else for my car. Just excellent service.
Dawn South
7/12/2013
I am very satisfied with all of those that helped me with my purchase. Shannon, Jason, Jamie and Jeff are all excellent employees for West Hills Honda. I am excited about my new CRV. Its easy in and easy out for my bad knees and sore back.
John Helbig
7/12/2013
Looking forward to working with Randy on future visits. He always gives great advice and that has been helpful for making maintenance decisions.
Marc De Van Der Schueren
7/12/2013
My salesman, Jake Batchelor, was excellent. If anyone should ask me where to buy a car I would send them there and tell them to make sure they have Jake Batchelor as their salesman.
Patricia Weese
7/12/2013
As always service at West Hills Honda was superb! We know we can always count on Ryan to take very good care of us and that's why we keep coming back.
Diosdado Cabanilla
7/12/2013
I really appreciated the fact that most of the negotiation concerning the purchase and my trade-in were done remotely. I didn't have to spend long hours going back and forth while sitting there in the dealership. Thanks to Jake and Eric (Used Car Sales Manager) we were able to come to an agreed upon price for both and I came in and signed docs and was on my way. I would definitely recommend West Hills and Jake/Eric to anyone I happen to know is looking for a car. Great Experience.
Lance Aubry
7/12/2013
Kent Tompkins was a pleasure to deal with and made the purchasing process relatively painless..
Donna Neale
7/5/2013
Great job! Our Pilot looked like she had just rolled off the showroom floor when we picked her up!
Darwin Johnson
7/5/2013
Terrific care. Can't expect better anywhere.
Michael Morrissey
6/27/2013
Everyone was great and very attentive. Rob Colon and Kent Tompkins were fantastic. It was my daughter's first car purchase ever and she had a very nice and pleasant experience. Thank you Honda!
Gerardo Perez Pisarra
6/24/2013
Kent made my buying experience fun and enjoyable. He's the best and I will contact him again for any future purchases! Love my CRV.
Marianne Ryan
6/24/2013
Jason Williams and Josh Kolbas were great to work with. Everything went smoothly and efficiently. We look forward to having our new Accord serviced at West Hills Honda. Thanks!
Robert Tichy
6/24/2013
Great customer service from our service advisors, John and Brandon. They took all the time necessary to explain the issues and remedies taken to my wife and I on our Honda Pilot. Although my service required additional maintenance and repairs I hadn't expected when I dropped my car off, they kept me informed every step of the way and answered every question I had thoroughly. This was the most money I've had to spend on my Honda since I bought it from West Hills Honda in 2010 but I felt the service advisors did a great job explaining the long term benefits and validating the cost so that we walked away feeling good about our investment. Thanks.
David & Sandi Del Monte.
6/24/2013
Jake was very patient with my decision whether I wanted to make the trade or not. I would deal with West Hills Honda again in the future. Thanks.
Steve Olson
6/24/2013
Great service. Always a pleasure to do business with West Hills Honda, they are the best.
David Rustvold
6/24/2013
My wife was really impressed with the overall experience. The communication with the repair consultant, Jon Oeller, and the mechanic, who found another issue and repaired it via warranty. The very nice and clean waiting area, all represented her great experience.
Terry Thiele
6/24/2013
Best service team ever! I bought my new Honda before my husbands transfer and needed to find service fast, I put about 500 miles a week on my car. Ryan is the best, he gets me taken care of quickly and if its going to take too long they drive me home and pick me up when it's done. The one time we had a problem, with my husbands very old Civic. I got a call from the service manager and a discount on the work. Now that we are moving to Seattle, I will still go out of my way to bring car here. Was even surprised by their prices. Got new tires from them, they're $15 less than Les Schwab and I didn't have to wait for them to be ordered.
Amanda K.
6/24/2013
Kuddo's to Jon in service for providing excellent service once again.
Anthony Brinz
6/24/2013
Jake and the rest of the people we met at West Hills Honda were very courteous, professional and knowledgeable about the CRV we purchased. We would not hesitate to recommend West Hills Honda people to anyone.
Larry Grittman
6/24/2013
West Hills Honda as always provide great and very satisfying service. 2006 when I bought my first Honda and since then I bought two more vehicles because of one reason only. Superb Customer Service. More power to you, West Hills Honda.
Norman Jimenez
6/24/2013
Such a great experience. Good people with a fun sense of humor, and genuine hard work. Thank you!
Angela Cook
6/20/2013
Had great service and Jo called me to tell me of other changes and asked if I wanted them done. He also saw that I got a rental car so I could continue my day without interruption. Very grateful! Thanks!
Sharon Megahee
6/20/2013
Sean is great guy, easy to work with.
John Herring
6/20/2013
Sam was great, not pushy, feels like we made a new friend! Thanks Sam!
Joel Burlingame
6/19/2013
Outstanding Customer Service. Ryan is a valuable asset to your company.
Michele Fanara
6/19/2013
I always think your employees work hard to be professional, knowledgeable and courteous.
Rachel Spang
6/19/2013
Jon was excellent. Pleasant, professional and most helpful. A+. Thanks for the great experience!
Michael Logue
6/18/2013
I appreciated all the hard work Kent put in. Also, I was appreciative of the other staff who stayed late (past 11:30) to ensure that everything was completed for me and my wife. Very professional and courteous in all aspects.
Steve D.
6/18/2013
Sam did a great job in connecting us with our vehicle. He took his time and listened to details. It was important for him to make sure I was completely satisfied with the process and the purchase. Jason and Jaime were excellent for finalizing the details and pricing. It was good working with such a great team.
Michael Scheftic
6/18/2013
It's always a nice experience to visit West Hills Honda. Randy added to that good experience.
Elaine Loan
6/18/2013
Jon was very nice; he called to let me know my car was done. Very friendly, professional. And the washing of my car was a terrific job!
Robert Light
6/18/2013
Sam and Jamie were fantastic and made the entire experience as painless as possible. Kudos to them!
William Clinton
6/18/2013
Kent Tompkins went above and beyond and I truly can't imagine a better experience with another associate or company. I will recommend West Hills Honda to any family or friends and am a very happy customer!
Miles Thomson
6/18/2013
Ryan went beyond the call of duty in regards to our oil leak, offering to send someone to our home to clean up the mess. When we returned to West hills as promised we were whisked right in found out it was a weak O ring fixed immediately again as promised . Thank you Ryan and service department at West Hills Honda See you in 3000 miles :)
Herald( Jack) and Linda
6/18/2013
I would like to give Randy and everyone at West Hills Honda a big thank you! You guys are great!!!
Patricia Reid
6/18/2013
Randy in the service department was great! He called immediately after my 02 Civic was diagnosed with a blown head gasket that was leaking into my spark plugs. It was repaired sooner than expected. Thanks for taking care of the situation professionally.
Mrs. Walker
6/18/2013
Absolutely love Jon and the service department. Would never take my van any where else.
Andrew Brickner
6/18/2013
I have always appreciated your fine service and quality workmanship. This service appointment I was able to take advantage of several special offers in your latest coupon book, saving close to $200. Thank you for this courtesy.
Jacquelin Dawley
6/18/2013
Kent made the entire process enjoyable. I will be sending friends and family your way.
Donna Galano
6/18/2013
I am always completely happy with the work done on my car and the customer service is always fantastic at West Hills Honda. I won't take my car anywhere else! Thanks again!
Kristina Basic
6/18/2013
Awesome staff, thanks for the great service.
Sidney Jones
6/18/2013
Ryan was very helpful - he even recommended a glass repair shop to fix my windshield and they fixed it for 1/2 the cost of my insurance. Thanks!
Rebecah Barrett
6/17/2013
Kent Tompkins was AGAIN a quality and professional salesman. Trusting your salesman is a big deal, and Kent is someone you can trust.
Skye Carlson
6/13/2013
Our sales associate was Sean and he was superb from start to finish. He spent as much time as we needed and made sure we were totally comfortable with the systems of our vehicle before we left the dealership. He called twice to follow up with us (including on Mother's Day!). He is a quality young man! This is our 6th Honda (3 Accords, an Odyssey and a previous CR-V). We are very happy Honda owners. Our vehicle plates arrived ahead of schedule and - at our request - were sent to us at our home. They were sent FEDEX overnight (which we did not expect!). An additional kudos to your dealership. Today we received a rebate of over $97.00 from the fee we paid for licensing as the amount charged at the time of sale turned out to be more than needed. You have been upfront and transparent at every step of our transactions. We are very happy with our experience and would gladly recommend your dealership to anyone looking for quality service in a car-buying experience. Thank you, West Hills Honda.
6/12/2013
Excellent service by Kent and Jamie.
Kristin Duffey
6/12/2013
We were 6 months out of warranty on a $1500 steering system leak. Honda Corporate and West Hills Honda combined to pay for a rent a car and the total labor and parts for the repair. Our car is a 2009 CRV With 18,000 miles on it. Outstanding service from top to bottom. We appreciate the dealership's helpful involvement throughout.
Matthew Brody
6/10/2013
Very personable and helpful service representative. Also very accommodating on the scheduling side when I had to make a change a few days before my appointment. Thanks.
Daniel Opalski
6/10/2013
Appreciate the accommodations and amenities for waiting during service, and also the professional and knowledgeable courtesy of your service department fellows! Congrats to Jeter and Ryan Zieg on their promotions!
Amanda Devine
6/7/2013
Top notch service; very professional. The customer is still king at West Hills and I am sure this shows in the bottom line as it should.
Al Dillan
6/6/2013
Excellent service... from scheduling the appointment to picking up the car when ready--- the waiting area is particularly comfortable and convenient--- Its the best designed dealership I've ever seen---thank you for such attention to detail!
Stephanie Farwell
6/6/2013
I enjoyed having a light meal right there at the Honda Dealership as it was a late appointment. The service consultant Jon Oeller did a good job of keeping me posted on the progress and advising me of a worn out battery in our Honda CRV.
James Espenson
6/6/2013
Outstanding service with a personal touch. Wouldn't have my car serviced anywhere else!
Adam Bozarth
6/4/2013
Thank you the service was and is always excellent.
Michele Alblinger
6/4/2013
Extremely fast service, thank you!
Joshua Kingsbury
5/30/2013
Wonderful experience at this dealership! Very friendly staff and dealer.
Scott Williams
5/30/2013
Sam is a new salesperson & I'd also score him high. Trustworthiness is very important to me and was forthcoming when he didn't have an answer. He had good support from his team. All of my West Hills experiences have been great!
Gregory Fields
5/30/2013
We were very comfortable with the whole Procedure and the way Shannon Tillis showed us the car we bought. She took time to explain all of the features of the CRV and allowed us to take time to evaluate the car. She had taken time to learn the features of the car present them so we weren't overwhelmed. It's been 22 years since we bought a new car because of the way the dealer and sales people treated us so this was a pleasant change. Thank you and I'm sure we will have questions in the future as we get used to the car.
Glen Peeples
5/28/2013
ALL my expectations were greatly exceeded thanks to Jake.
Dave Lester
5/28/2013
Brandon Montana has been most accommodating with our 90K maintenance request, recall matters and the exchange of timing belt etc. He kept us informed by phone and everything turned out to out expectation. Thank you.
Ursula Garrigues
5/28/2013
I would like to express my appreciation for Randy. I came in for a routine oil change. From the time I walked into the facility until the time I left the facility I was taken care of in a timely and professional manner. Randy greeted me with kindness and while I was giving him my keys I had the pleasure of meeting the young man that was going to vacuum out my vehicle. I felt it necessary to apologize to this young man because it absolutely needed to be vacuumed. My vehicle was also washed and I want to say thank you for that as well. I would like to also say thank you for recruiting Randy back to your company after his brief leave of absence. He is an asset to your company and one of he reasons why I continue to come back. Thank you Randy.
Bonnie Carpenter
5/28/2013
One of the easiest and fastest buying experience I've ever had.
Dave Puckett
5/28/2013
Always happy to work with Ryan, professional and helpful.
Richard Yanss
5/22/2013
Jon, always brightens what would be a very boring and dull process of waiting for your car. He's one of the reasons I don't mind coming in for service. He is always friendly and courteous and never makes me feel like since I'm a woman I shouldn't worry about anything. He explains things clearly, lets me know what the cost will be and informs me of the next service I will need. My car is always done on time and my experience is pleasant. Jamie in your sales department and Jon in service are the reasons I come back to Honda.
Charelaine Hampton
5/20/2013
It is always a pleasure to visit West Hills HONDA. The Service Reps are helpful and take care of my car efficiently and Ryan made me feel that I was in good hands.
Bruce Mccaffrey
5/20/2013
We were completely satisfied with the car as well as with the purchase experience. It was all extremely professional and complete. Kent's product knowledge is without question the best I have ever experienced! He knows that listening to a customers questions is key and then being able to answer them completely and then be able to lead this dialogue to a sale. He is a master of this art. As a salesman and sales manager for 39 years I truly respect this skill. I would not hesitate at all to send friends, neighbors and family to your dealership. If and when our other car needs to be replaced we will most certainly return to your dealership. Best wishes to you all.
Peter and Margaret Atwood
5/20/2013
Great job of fixing my car and helping to keep my family safe!
Richard Horn
5/20/2013
I simply came in to have the oil and filter changed. The service I have received at West Hills Honda has always been excellent. So far I have never come in for a repair, only the needed servicing. I LOVE my Honda! Thanks for all you do.
Gwynn Rogers
5/20/2013
Good Morning: Randy Strassburg was my SC for the first time. He was professional in every way. I appreciated that he reviewed "work done" on my Honda as well as possible future service needed and answered All my inquiries to my satisfaction. I was very pleased with the entire procedure. My Honda exterior and interior looks wonderful--clean and shinning. Thanks, Randy and West Hills Honda.
Dolores Taylor
5/20/2013
The service department is awesome. Thanks.
5/20/2013
As always, everyone there was extremely nice and helpful makes our visits most enjoyable. I can tell each time we come in whether for maintenance or purchase its always a pleasure. They will always be our car dealer!
Ronald Sparks
5/20/2013
The service was excellent as always. Everything done timely and with care. Thanks for a positive experience at West Hills Honda.
David Storrar
5/20/2013
Called @ 11:30 and was able to get oil changed and tires rotated @ 2:30. Great service.
Jerry Charvat
5/20/2013
Exceptional service and attention to detail. Brandon Montana continues to be great to work with and takes the time to explain needed service and cost. I never feel pressured and I always have the information I need to make a decision.
James Gustin
5/20/2013
Jacob was very friendly and helpful. A pleasure to work with.
George Amburn
5/13/2013
We really appreciate all the time that Ed Pilotte took to help us look for trucks/cars all day long! He was more than happy to assist us in our search by showing us every make and model that we were curious about, and he made us feel really relaxed in our search for our perfect vehicle, the Honda Ridgeline! Ed was an honest, knowledgeable, and friendly salesperson and we appreciate that these qualities are found within the entire Honda Staff Family! Thank you Ed for the best car buying experience we've had since we bought our Honda Element in 2003!
Edward Hennig
5/13/2013
The vehicle service was completed ahead of the promised time and everything was done correctly and as promised. The service department personnel were pleasant to deal with and it made it worth the drive over from Seattle. Thanks again.
Phillip Devaney
5/13/2013
Jon, Randy, and Ryan are all so great. I love getting service done because they make it so easy and are so pleasant!
Jarred Teasley
5/13/2013
Great Service Ryan! Thanks again.
Sandi G.
5/13/2013
West Hills Honda (where we have purchased 2 cars) has always come through for us. The Service Dept. is courteous as well as all the staff who rush to open the doors for me. I recently was owed a considerable check from West Hills and they came through with flying colors!
Patricia Urie
5/9/2013
I appreciate the car wash and latte while waiting for my oil change and routine maintenance. Thanks.
Lee Kulla
5/9/2013
Jason was very helpful and considerate. He made the whole process less intimidating and more enjoyable. He got me into a newer, safer car with less miles and better gas mileage. I was pleased with the trade-in value of my old vehicle despite its poor condition. My monthly payments are more manageable now and I love my new car! Thanks again!
Alissa Swanson
5/9/2013
Randy, gave us the upmost superior customer service. with our new vehicle. Thanks, West Hills Honda.
Gerrie Ocheltree
5/9/2013
I dont buy many cars, but this one was very painless. I enjoyed the experance.
Thomas Main
5/8/2013
Buying this car was a very enjoyable experience. Thanks to all those involved.
Phillip Davis
5/8/2013
The sales and service I received was outstanding. It was truly a pleasure to purchase a car for my wife and she is extremely satisfied !! Mandi Teasley and Jake Batchelor were great and they went above and beyond in making this an easy and wonderful purchase experience for myself and my wife. Eric, Ken, Jason, Amy and the rest of the management team were awesome !! We received a great deal, and the price will keep us coming back and we will definitely recommend West Hills Honda and staff to our family and friends !! Thank you!! We love our car!
Samuel Lane
5/8/2013
As always, Brandon took great care of Us. Thank you once again for great Service.
The Langtons
5/8/2013
Sean Chapman did an excellent job with our purchase from the test drive to delivery. He was friendly and made us feel welcome and answered all our questions. We are very pleased with our purchaser and the team at West Hills Honda in Bremerton. They did an excellent professional job.
5/8/2013
Howard was more than helpful and honest with the service options available. He was the first person to acknowledge me, greet me, and help me as I was waiting for a couple of minutes and he came to me right away after helping another customer outside the service center. I truly appreciate his good customer service.
Joel Semper
5/8/2013
Excellent customer service all around! I will definitely come back to West Hills for all my maintenance needs.
Bill Davis
5/8/2013
I have written a letter to your General Manager as I felt that your salesman was exceptionally courteous, patient both prior to the sale and after the sale. In actuality, I had gone to your dealership as it was one of the several makes of automobile that my son who lives out of state who was helping me to select an automobile to purchase. As for the last three previous cars that we had purchased, (not one Honda), he would send bids to several dealerships with an offer of purchase after finding the car that we liked. Therefore, if it was not for the extra kindness, patience, thoughtfulness etc. of your sales person, Kent Tompkins, it would most likely been any other one of Seattle vicinity dealership, not necessary even the Honda dealer that would have received my business as Honda was only the second dealership on my numerous list. I wanted to let you know that!
Anne Stamper
5/8/2013
Jonathan Oeller was extremely helpful and his expertise is so helpful! I will be sure to refer my friends, family and clients to Jonathan. He is an asset to your organization. Thank you!
Michelle Garcia
5/8/2013
Your Finance Department is full of High Energy, well spoken, fast, efficient group of value building and valuable individuals who represent the Benchmark of the Highest standards in the industry.
Josh K.
5/8/2013
We have nothing but GOOD to say about the young man in service Randy Strassburg.
Delmar Swyers
5/8/2013
Randy, Was the best as always I owned an Accord till 2001 (bought a Subaru) Just sold the Subaru and now have a Honda again. I was nice to know Randy was still there as professional as he was 12 years ago!!!
Donna Ashton
5/8/2013
Great job. Friendly, couteous, and knowledgeable. Appreciate the quick response.
Larry Reynolds
5/8/2013
Brandon has always been up front with us and been our only service advisor. Thank you.
Fred Gilmore
5/8/2013
Thanks to Steve Taylor (technician at Honda) for telling me about the car, and recommending Honda!
Ronna Harju
5/8/2013
I did appreciate the phone call and discussion about my car needing new tires. Even though I didn't budget for them, my car does ride a bit smoother. I do count on you taking excellent care of my car.
Linda Knight
5/7/2013
Jason Williams showed us how fun learning the product line could be. He was relaxed, very knowledgeable and made it fun! I have not had a sales experience this rewarding and positive ever.....Jason sets a new level of professionalism and fun in selecting a new car. I would do it again just because he was that good. I certainly will brag to everyone, how positive this was....and Amy in Finance was terrific...certainly sold me plenty for my own good too!
Rick Williams
5/7/2013
I've always have been very pleased with the service I've received. It is the reason I have been returning to the dealership for the array of services accumulated in almost 10 years.
Joe Sherk
5/7/2013
This is my first experience with West Hills Honda Service in a long time. It was an excellent experience - makes me glad to know that's where I'll be bringing my CR-V for all its service!
David Decker
5/7/2013
Wonderful service, as always! Thank you for the sparkling clean car.
Cindy Lucarelli
5/3/2013
Amazing customer service.......just moved back from Texas back home first time oil change and the the guys were awesome keep up the good work. very respectfully a very satisfied customer.
Lisa Dickerson
5/3/2013
Jason Williams was great and so was the staff. It was a pleasure purchasing the new Accord.

Larry Riepl
5/3/2013
Always have a great experience bringing my car in and working with Ryan.
Morgan O'Connor
5/3/2013
We have nothing but GOOD to say about the young man in service Randy Strassburg.
Delmar Swyers
5/3/2013
Ed Pilotte was the epitome of not a car salesman and that made the purchase that much more enjoyable. Despite the lack of pressure tactics, Ed was very knowledgeable about the vehicles he showed me and he along with all the staff I dealt with were all very courteous and professional. It was a very statisfying experience just to come to your dealership compared to others. It is apparent why you received the recent award from Honda. I look forward to my continued relationship with your dealreship via the servicing of my new vehicle.
Timothy Bellas
5/3/2013
Excellent service on my Pilot. Thanks to all for keeping my Pilot in great operating condition.
Lynn Mcdonough
5/2/2013
Jonathan Oeller was extremly helpful and his expertise is so helpful! I will be sure to refer my friends, family and clients to Jonathan. He is an asset to your organization. Thank you!
Michelle Garcia
5/2/2013
Appreciate the heads up on the battery. It only takes once to be stranded in the middle of nowhere with a dead battery.
Karen Bishop
5/2/2013
After online research and visiting numerous dealerships requesting pricing and getting a feel for how I would be treated during the sales process, I chose West Hills Honda in Bremerton, WA and Mandi T, sales associate for the place and person to trust. It was the best choice I have ever made for purchasing a new car. From the start, I was treated with respect and all my questions were answered without hesitation or run around. I received the price I was looking for on the car I wanted. The whole process was so unlike what I had experienced in the past. I was shocked. West Hills Honda, as a dealership, is great to work with, well that's another--without question THE BEST! She is the most pleasant, polite, knowledgeable and service orientated salesperson I have ever worked with. Service is not just a word to Mandi, it is her passion. I am a happy camper.
Bill - Gig Harbor, WA
4/29/2013
Everyone did a great job! The car is fantastic, my family is really impressed with the vehicle.
Andrew Kaplan
4/29/2013
This was an oil change. They did a tire rotation and washed the car too. I was promised the car in an hour and in hour I had it and was on my way. Always polite, timely and very accomadating. I will always bring my car to Honda for maintenance.
Michael Johnson
4/29/2013
Shannon was a pleasure to work with. Honest and responsive. I'd recommend working with Shannon and West Hills Honda! Akeem in Finance was also fast and courteous, he offered to up-sell me on warranty and other options but without undue pressure. Ken runs a great shop, I'd do business with them again.
Andy
4/29/2013
We really like working with Randy. He has always been so courteous, helpful, honest and fair. We have worked with him for many years--during the life of all 4 of our Accords! Thank you for having such a great service department!
Suzanne Jones
4/29/2013
Excellent Service provided by Brandon.
Tessie Igama
4/26/2013
Randy took care of us as soon as we arrived and a new battery was installed. He's a great service man and you should keep him this time. He and Jeeter are the best. Thank you!
Ted Turner
4/26/2013
Ryan Zieg is a great employee at West Hills Honda.
Michelle Stiles
4/26/2013
I left a comment already but I will say it again The tech was terrific. he got me in "last minute" and was able to take of me and be very curtious and professional. This wonderful service is the reason I keep bringing my Honda back over and over again. I want to say thank you again for great service, as usual there at West Hill Honda!!!! The service rep gets a 12 on a scale of 1-10!!!!
Anthony Hutton
4/26/2013
Ed rocks!!!!
Margaret Loffreda
4/22/2013
The environment was lite and unstressful and we loved how you have a small snack bar. Jason Lewis was awesome will be our go to Guy from here on out.
Jedidiah Brown
4/22/2013
We had a great oil change and they found some other things wrong that were fixed also. It was much appreciated. Thank you.
Larry Logan
4/22/2013
Brandon really takes care of his customers. :-)
Julianne Patton
4/22/2013
As always, great customer service. I called to see if they had an opening for an oil change. I was in town and close and the gal said in 10 minutes and that is how far away I was. Loved it. Thank you.
Linda Heath
4/22/2013
Randy was great at keeping me informed about the status time-wise on my vehicle.
Sharon Shultz
4/22/2013
My sales guy Ed is the best. What a great place and great people. Amy was wonderful also.
4/19/2013
Ryan was extremely professional and provided great customer service.
William Brown
4/18/2013
As usual, the service at Honda was excellent.
Rolf Gestalter
4/18/2013
Thank you for the excellent job! Howard and the West Hills service team did an excellent job with a difficult request. I appreciate their comprehensive response to my request for a detailed examination of our Odyssey after a serious accident. They addressed and resolved a number of concerns and restored the vehicle to like new condition, returning to us some of the warrantee features that were essentially lost in the accident. Further, they addressed a number of related issues successfully, were timely, and did the work at a reasonable price that was lower than I expected. Their response to our needs exceeded our expectations, and continues the excellent service we have received from Jeter and service team in the past. We look forward to continued excellent support from West Hills Honda in the future. Thank you again.
Bob Webb
4/17/2013
Service was outstanding as usual. Brandon was great in taking care of my needs. Thank you.
Norman Tabing
4/15/2013
Jake was our sales person, very professional would recommend to a friend. The dealership was very clean and the staff very nice. Overall a good experience.
Cheryl McIntosh
4/15/2013
Very busy Saturday but always maintained same professional courtesy and enthusiasm with each customer. Thank you.
Francine Quitano
4/15/2013
Brandon was helpful and friendly, as always! Thanks for the excellent service.
Kim Hendrickson
4/15/2013
Jason was a pleasure to work with, he had many great stories to tell us during the 'waiting' time. He was very professional and not at all 'pushy' like some sales personnel can be. I would recommend him to any of my friends who are looking to buy a Honda. Just a note here about the car. It is such a pleasure to drive. It is a fantastic car and I am looking forward to a long and wonderful relationship with it. Thank you very much.
Susan Steuermann
4/15/2013
Nice experience, very friendly, great touch on a free cup of coffee!!!
Derek Costa
4/15/2013
My oil change and car wash was finished earlier than promised and everyone there was extremely friendly and helpful.
Jill Ehlke
4/15/2013
Appreciate the fast service & the car wash! Thanks.
James Green
4/12/2013
I had Jetter as my service advisor for many years. Since he is gone I have established a new service advisor, Jon Oeller. I had a very pleasant experience with him and expect many more years of good service. Thank you.
Carl Hunt
4/12/2013
Thanks for the coffee!! Appreciate all the advice and review of what I may want to do on my next visit. Great effort, especially considering how many customers were lined up for service so early in the morning.
James Ullrich
4/12/2013
Brandon was awesome to work with. He was always communicating with me, letting me know what my options were, very informative and professional. I can't say enough good things about Brandon. I made a promise to myself that I would leave a review so his work would be formally recognized and know it's appreciated. I'll be back again for more service here.
Jake Reimers
4/11/2013
Ryan Zeig was a VERY courteous and helpful personnel as were the others in the service department!! The drivers are enjoyable as well. :~}
Karen Ness
4/11/2013
Ed was amazing!! knowledegefull and enjoyable to work with. he went over and above to assist in the purchase of my vehicle, given the circumstance I provided he was wonderful.
Kathryn Leib
4/11/2013
It was a great job and the guy who helped me was super helpful and friendly. I complained about some noise I heard in my new van and the ride no longer being smooth, so he offered to take the car out right away and give it a test drive so I could demonstrate the problem. When it came time to do the paperwork, he was very patient with all of my questions and spent the time I needed to completely understand everything. All of your employees were helpful and courteous, including the girls who worked at the Bean Counter.
Steven Jensen
4/10/2013
Great service. First time ever felt like I was in good hands. I needed all that Ryan recommened and then some. He totally explained the bill and everything that was going on with my vehicle. Thank you Ryan.
Billie Gipson
4/10/2013
Randy makes me feel like an old friend. Not many people show that type of attention. Good Guy.
Lowell Mahugh
4/10/2013
I generally have disliked using a dealer to service my car but you have changed my mind!! Your business is friendly, knowledgeable and reasonable. Thank you!
Janet Petito
4/10/2013
I appreciate the car wash after the oil change!
Terrill Olsen
4/10/2013
Always nice to see friendly Brandon.
Richard Thornton
4/8/2013
Very satisfied with my service. I am single and my Honda is my only transportation and it truly needed some tlc. I finally realized if my vehicle doesnt work, I wont be going to work. Anyway, I was very pleased with all that was done for me.
Billie Gipson
4/8/2013
Spot on service, quick and easy!
Antonio Lactaoen
4/8/2013
Great service! Brandon is awesome.
Lynn Hammond
4/8/2013
Once again a great experience-you always do an excellent job.
Robert Somerville
4/8/2013
Mandi Teasley was excellent! She was able to answer all of my questions, and was extremely patient with me when making the decision on which car to purchase, despite finalizing everything well after the dealership had closed! I would absolutely recommend Mandi to all of my family and friends, and would not hesitate to purchase another vehicle from her. Thank you so much for your help and expertise in finding the car that best fits my needs!
Ashley Hurd
4/8/2013
I have been so pleased by your service department. Thank You.
Cynthia M.
4/8/2013
Jason is the best sales person I have had at your dealership. this is the third vehicle I have purchased from you. Thank you.
Cynthia Malmer
4/8/2013
As usual, quick, friendly staff, work completed before estimated time. No complaints. Satisfied with the service once again.
Warren Nielsen
4/8/2013
Randy and West Hills Honda are the best.
John Valentine
4/8/2013
Professional and reliable service. Brandon is the best!
Linda Carpenter
4/3/2013
Great job! Honda Pilot was in/out quickly and thanks for washing it too! It's the little things like that, that bring me back. Thanks!
Betsy B.
4/3/2013
Jason Lewis, our sales person, was awesome. I've now bought 3 Honda vehicles from this dealership and 2 from Jason. He always treats me with the utmost respect and know what I want, for the price that I am willing to pay. He has never pressured me in any of our transactions. Finally a dealership that really cares and does not pressure their customers. GREAT JOB!!!
Ronnie Okialda
4/3/2013
Ryan, You went above and beyond expectations! Thank You!
George P.
4/3/2013
Good work as usual. Keep up the outstanding services you provided to your customer, it is worth it to come back to West Hills Honda.
Arsenio Delacruz
4/1/2013
You've always ran a tight ship at West Hills. I noticed it when I bought my car in 2003, and ten years later, its even better today. In particular, Brandon Montana is one helluva an employee. He goes out of his way to make the whole process smooth, efficient, cost effective and easy for the customer. I felt like I was the only customer he had to deal with all day, but I know that's not the case. Brandon deserves my praise and a raise! All the best.
Keith Brofsky
4/1/2013
Randy is a great service person! I would continue to use him as my preferred service person.
Anthony W.
4/1/2013
Appreciated the friendly, relaxed personalities. Came to buy a Fit and drove away with a Civic Hybrid.
Charles Holzhey
4/1/2013
Timely, courteous, professional service. Addressed all of my concerns. Many thanks to Jon Oeller and Jeff Varaday and the mechanics who did the work.
Robert Stutey
4/1/2013
I have been a customer of west hills honda for 4.5 years. The service is exemplary. Jeter and John go above and beyond in customer service. I will continue my relationship with west hills honda based on my past experience. Thank for always being there!!
Diane Haddon
4/1/2013
Johnathan was very friendly, efficient and helpful.
Lynn Coady
4/1/2013
We've been thinking about purchasing a new Honda for over a year and had started a relationship with Jason Williams - promising him that if we did purchase a Honda, we would contact him. We did contact Jason, but our timing was last minute and Jason was busy working with customers. Kent introduced himself and put us instantly at ease with the whole process of purchasing a new car. We didn't expect to finalize a purchase in one day, and were pleasantly surprised to drive off the lot with a new Honda CRV! We very much enjoyed working with Kent, and would highly recommend him to our family and friends. Thank you for such a pleasant experience!
Terri and Dale Lyman
4/1/2013
I really appreciated the extra help, Randy displayed, in helping me to remit, for the work done on my Honda. Thank You!
Thomas Moore
4/1/2013
Excellent customer service, I felt Brandon informed me well about what was done to my vehicle - he was great to work with.
Jan Medow
4/1/2013
Jon Oeller was most helpful from start to finish.
Carl Olson
4/1/2013
I greatly appreciate the friendliest of the staff and their prompt service.
Martin Ortega
3/28/2013
Ryan is a great service representative to work with.
Keith Wilson
3/25/2013
Another great job. Well done. See you next time.
Ed Saftich
3/25/2013
I enjoy working with Mr. Jeter. It is always a pleasure.
James Litow
3/25/2013
Great service in every way.
Clifford Albano
3/25/2013
Thank you Randy and the service team for a wonderful job.
Hubert J.
3/22/2013
Really liked dealing with Randy, thank you.
Timothy Mckennon
3/22/2013
Thanks for the information about our car and honest answers as to which repairs to make first. We also appreicate value, and came back based on your oil change coupon. Thanks.
Andra Murray
3/22/2013
Broke down on road..called to let them know it would be towed in..too late in day for any work..but Ryan said they would take a look first thing next day. It was done and ready before noon! Thanks for great service..running great after new battery!!
Dorla Harris
3/21/2013
Jeter was, as usual, prompt, courteous, and knowledgable of my vehicle including required service.
John Adair
3/21/2013
Staff was friendly and knowledgeable and my car was ready when promised.
David Eder
3/21/2013
Ryan Zieg is always courteous& Helpful! Came in for oil change, And service dept, is very efficient and timely! We love our Honda CR-V!!!
Timothy Morris
3/21/2013
It is always a pleasure to work with Jeter.
Aleatha Patterson
3/20/2013
Everything was great. Jeter and his team are the best. Great Customer service.
Donna Gulas
3/18/2013
I just want to thank Jason Lewis for his patience and extreme professionalism in our car deal. He was a pleasure to do business with. Jason is a very valuable asset to your company. You should be very proud of him.
Thomas Cressman
3/18/2013
Outstanding customer service. I will always recommend you to any friends and family.
Samuel Kenyenso
3/18/2013
I LOVE West Hills Honda, and my Honda Pilot. Am always satisfied with the service, advice, maintenance and repairs from West Hills Honda Service Dept. Thank you!
Georgia Carlos
3/15/2013
Both Jeter and Randy are very helpful and good at their jobs.
Don Brandvold
3/15/2013
Great customer service. Will definately be coming back and telling my friends and family this is the place to go. Ryan Zeig is very helpful and has excellent customer service!
Teasha Higgins
3/15/2013
Excellent service and explanation of services and findings. Great customer service-as always. Thank you!
Robert Best
3/15/2013
Ryan was professional, efficient and very pleasant. Our car was serviced smoothly without an appt. while we waited with our latte. :)
Ken Crawford
3/15/2013
The service was great. The fact that you delivered the car to Acura in Fife to deal with a recall as part of the other repairs were top grade.
Alan Townsend
3/15/2013
We definitely needed 4 new tires. It was tough to swallow the extra charge for these, but I appreciate the way Jeter both explained & showed me why 4 new tires were needed. Job well done!!
Sandra Cusick
3/15/2013
Very friendly and efficient service, and thanks for washing the car, given the weather it does not stay that way long, but still appreciated.
John Anderson
3/15/2013
Pleasant sales and financing staff. Sincerest thanks to all.
James Hess
3/14/2013
Amazing men in the service department.
Jessica Spera
3/13/2013
Ed is patient and helpful. Enjoyed working with him. Made the whole process feel like going shopping with a friend. Thank you for the wonderful experience. Akeem is also very knowledgeable and made the paperwork go smoothly. He helped us find value and brought us to a comfort zone on payments. Very excited to get the Northwest Package on the paint, interior and the Crystal on my windshield. Thanks.
Jan Morris
3/13/2013
I had an oil change and my front windshield replaced and was very surprised how quickly all of that was done! Thanks to Ryan and Sandy for making it all come together!
Karen Morris
3/13/2013
Service was great as usual. Brandon, the Service Advisor, provided outstanding customer service. Thank you.
Norman Tabing
3/13/2013
Thank you. The service at West Hills Honda is always consistent. Thanks again to Jon Oeller for another great service experience.
David Tracewell
3/13/2013
John was very easy to work with and provided excellent service.
George Degroot
3/13/2013
Jeter has been my service tech. for several years and he is why I keep coming to West Hills Honda for all my service needs on my Odyssey van. As I have always said in the past, he is a true asset to the West Hills Honda team, which is a positive reflection on the sevice department.
Kay Velmire
3/13/2013
Thank you for all your help. We're very satisfied.
Cynthia Forrester
3/13/2013
We really appreciate Randy, Jeter and Dave. They are always right there to assist us and take care of any problems we have. Our Honda is a 2000 Accord and it's been a wonderful car. Thank you Honda!!!!
Ted Turner
3/13/2013
I am writing to express my appreciation for quality customer service from West Hills Honda Service Department. Ryan, in the service department has been the most pleasant and helpful service member I have ever encountered for any of my vehicles in the past 15 years. He has excellent interpersonal skills and has met all of my personal high standards for customer service.

I am a full time business executive and mother of a young child. I have always considered servicing my vehicle a hassle due to mediocre professionalism, lack luster customer service coupled with limited time for vehicle maintenance. In my communication with Ryan, for my Honda's 30k mile service, I felt my time and perspectives were valued. The work was completed on time. But more importantly, Ryan made it a stress-free experience with his calm and confident demeanor. Overall, I am impressed with his professionalism, excellent communication and desire to ensure my satisfaction was met.

This has been the first letter I have ever written about quality customer service for my vehicle and it is only due to Ryan's exceptional help that I feel compelled to share my positive experience with Honda Management.
Sara Simrell
3/6/2013
You have a wonderful staff.
James Moy
3/5/2013
Great service! Thank you.
Kristi Sherman
3/5/2013
The service manager did a great job.
Ed McNamara
3/5/2013
I was just in for regular service via the generous coupon emailed to me for oil change and tire rotation. I still consider your dealership to be one of the best in customer service that I have ever come across. I hope it remains so.
Donald Couture
3/4/2013
Customer service was great and they had the repairs done faster than estimated.
Pat Maki
3/4/2013
Keep up the good work. Thank you.
Rogato Soriano
3/4/2013
Always a pleasure dealing with all me the staff at West Hills Honda.
Stephanie Puckett
3/4/2013
Once again, great service!
Anthony Lewis
3/4/2013
Great service. Actually got car back before the time promised.
Sharon Megahee
3/4/2013
Mandi did a great job, very pleased.
Pamela Doyle
3/4/2013
Great experience! 1st oil change since we bought 2006 honda Civic hybrid (love it!) so it was complementary ..did a great check on other items (appreciated as going out of state) and they washed it too :-) Was also offered free latte. Like knowing can schedule future appts knowing can grab a bite during short eait. Very friendly and helpful staff. Am happy to be doing business with you.
Dorla Harris
3/4/2013
We just had our new car in to repair some tiny scratches on the driver's door threshold. We were surprised when Ryan called about 2 hours later that this was done. The paint job was perfect and now so is the car. We also bought the all-weather mats at the same time and Ryan answered several questions about our new car for us. I should also mention that the shuttle ride to my home was also enjoyable and appreciated. I always feel while we are at West Hills Honda that there is no one more important than my concerns at that moment.
Joan Ryon
Testimonial Image
2/27/2013
This is not a basic fan letter. Fan letters suck. Fan letters are for weenies. This is a business transaction. All business should be done right. No fan mail necessary. No sirree..... this is not a basic fan letter. This is a cosmic, super wombat, mega ginormous President's Award level customer survey response.

Your store has a friendly feel to it (this is not easy to accomplish at a car dealer). Everybody and we mean EVERYONE that we came in contact with, really knew their job, seemed fully engaged and seemed to join in our enthusiasm for the project. And then there was the genuine fondness that we felt from Mandi and himself, the Grand Wizard (whose eyes are everywhere) and main Honda Honcho of Planet Earth, the one and only........ THE Rob.

When you get to be our age, you may have purchased several vehicles. Each dealership comes with the same line.................. "Yessir, Mr. Brody, we want to earn your business". You're the first one that ever did!

Thanks, Rob for really making it happen.
Our best wishes and hopes for you and your family...

Mark and Karen Brody
p.s. As you can see in the photo, from the nerdy grin on Matt's face, the apple doesn't...... (gasp)..... fall far from the tree. :))
2/27/2013
Kent Tompkins was most helpful in the showroom.
Lois Schultz
2/27/2013
Just an ordinary visit for me to get the oil changed in the Pilot. There is however nothing "ordinary" about Jeter. Every car dealership or service business needs one. I'm glad you have him - he always makes sure my visits are great.
Michael "B"
2/27/2013
Thanks for the cup of coffee, the great car wash, the staff friendly a great bunch of guys.
Herbert Posehn
2/27/2013
I will be back. A big thanks to Hubert Jeter.
Donald Driver
2/27/2013
Outstanding in ALL respects. Staff was most cordial and very knowledgeable.
Matthew Brody
2/27/2013
The sevice was outstanding as always. I was fine with the estimate and final costs because it fixed the problem. I have not been dissappointed with the services that have been done on my car. I wouldn't take my car anywhere else. Thank you.
Thecly Scott
2/21/2013
Jeter (West Hills Honda) always shows excellent customer service and goes above and beyond my expectations. He is probably tired of hearing how great he is every survey. Customer service is a dying industry, but Jeter keeps it sparkling. :)
Shellie Thompson
2/21/2013
All the people at West Hills Honda are wonderful. This is our fifth Honda, we are extremely satisfied with out car and the people that service it. Always a pleasure to visit this place of business.
Jean & Ray Zogg
2/21/2013
Jon Oeller and the whole service advisor team at west hills Honda are top notch!! Jeter, Jon, Randy, and Ryan do everything to make the automotive maintenance process truly enjoyable!!
R. Zieg
2/21/2013
I want to thank Ed Pilotte for going the extra mile today to drive my Honda to my home on BI. This is the kind of service that always brings me back to West Hills Honda. Your supervisor commented that this may be the "last car" I would purchase, and given my age, he may be right. That being said, should I decide to buy another car, it will be a Honda, and if Ed is still working at West Hills, I will seek him out for the purchase. In addition, I would recommend Ed to any of my friends who are in the market for a new car.
Many thanks for the time you spent with my son, with me, and for driving my new car to the Island.
Pat Miller
2/20/2013
Jake Batchelor was great to work with, very knowledgable, professionable and cordial.
Lawrence McAlee
2/19/2013
Thank you Jeter for another friendly and hassle-free trip to West Hills!
Olivia Berube
2/19/2013
As always Jeter has gone above and beyond making sure i am fully taken care of. Jeter and the great Service at West Hills Honda i receive every time is what keeps me coming back time after time. It is a sigh of relief not having to worry when you take your car somewhere to get worked on. Thanks again from a very satisfied customer!
Keith Baldwin
2/19/2013
As always, Randy took good care of me and my car (courtesy van took me to the office quickly and my 1990 Honda Civic was serviced well); could not ask for better. Also, the courtesy van driver, Ken, is a pleasant man to chat with while he makes the rounds with his passengers.
Joseph Finotti
2/19/2013
Excellent service. Took element for its 90k service. The mechanic found things that needs fixing to extend the life of my car. I plan to keep my element for a long time. Thanks team!
Joey Yagin
2/19/2013
Ryan in service is THE BEST!
Robert Bloom
2/14/2013
Just an oil change but still done timely, efficiently, and professionally. Thank you.
Mark Helwig
2/14/2013
Thanks for the fast and quality work as usual. Appreciate the great customer service as well.
Robert Fletcher
2/13/2013
I thank you for the excellent service I have received from your dealer during the last three years. I'll give an exceptional score to Mr. Jeter for his excellent customer service.
Luzmaria Allen
2/13/2013
Had a wonderful experience! Randy and everyone was awesome! Thanks so much!
Joshua Bunstock
2/13/2013
We felt comfortable talking with Jason after being referred to sales by Ryan in the service department. We believe we have made the right choice in leasing a new car and look forward to many miles of trouble free driving.
Roger Heath
2/13/2013
Our sales person, Samuel, was outstanding, very professional and helpful.
Robert Ehrman
2/13/2013
Many thanks to PJ for another great car sales transaction! Everything went well and we are thrilled with our sweet new CR-V. Also enjoyed the increased selection of new CR-Vs on the lot over previous visits and the ability to check inventory online ahead of time. Having add-on options available in stock made the purchase go through faster too! Thanks again to PJ and West Hills Honda for a great car buying experience!
Pamela Dore
2/12/2013
I am very pleased with the service and how I was treated. Thank You!
Michael Laxson
2/12/2013
Service great as always! My wife said best looking service dept in all of Kitsap County.
Robert Nelson
2/12/2013
First and foremost, the sales staff has obviously been selected and trained on how to be nice. Secondly, they are professional and courteous while also adept at the sales process. I never felt rushed, come to think of it why should I as I spent over five hours starting with a test drive in the auto of interest. Mandi was great, hard to believe she was so young. Jason knows when to step in and stuck with me the whole time. Dean came down from Kia to help relieve the backlog during the finance meeting. And it was great that Jason "and friend" followed me home to return the car in which I arrived. I am happy I could come to a successful agreement with my local dealer and I feel that family atmosphere and willingness to help if I so need it in the future.
Ron Birum
2/12/2013
Very nice sales team, didn't feel "pressured" at all. Thanks!
Heather Chapman
2/7/2013
Jeff was a pleasure to work with during the purchase process. He answered all the questions that we asked of him. We would definitely recommend West Hills Honda to all of our friends. Thank you.
Eddie Thurman
2/7/2013
The only reason we had to return for the same repair was because they had to order the part. We are always happy with the great service that Randy provides. He is a real jewel for your dealership, so please don't ever let him escape. :) Thank you for always meeting our auto needs!
Suzanne Jones
2/5/2013
Jeter and the service team is why we keep coming back.
Chris Noble
2/5/2013
As always very impressed with Hubert Jeter's prompt and prdessional attitude. West Hills should be thankful that Jeter is there! Give the man a promotion.
Jim Berry
2/5/2013
The representatives in the service department at West Hills Honda are very courteous, professional and friendly. Every time we bring our vehicles in we are met with the nicest group of individuals.
Bill and Mary Ann Brennan
2/5/2013
Jeter continues to shine (as usual) in the areas of customer rapport and honesty. His sense of humor is a nice addition to that superior mix! I'll be coming back as long as he works there!
Christopher Quinn
2/5/2013
I have always been pleased with the way West Hills Honda has taken care of my 2003 Honda Accord. I know when I leave the lot it has received excellent service.
Joe Sherk
2/5/2013
I want to thank my West Hills Honda dealership for the great care they provide for my 2008 Honda Fit Sport. I always go away feeling safe and sound after any work that is done. I also appreciate when there is an issue that needs attention I am informed of it right away. This last visit was just for an oil change. I was made aware that the tires tread was getting into an unsafe zone. I was glad to be informed and had tires replaced. I went home feeling safe. You are my dealership and you have my greatest trust. Thank you for taking care of me. A happy customer.
Cheryle Vanden Berg
2/5/2013
Ryan went out of his way to make my service awesome. I only bring my van here because I know I can trust the service and I am always treated right. Thank you!
Jim Burchett
2/5/2013
I had fairly major service on our 1997 Honda Accord V6 (240.000 miles!) done yesterday and am more than pleased with every aspect of the service. Brandon Montana was the service advisor (he has been my primary contact over the past several years) and everything went as promised in terms of time and work performed, even though there were apparently some hitches in parts availability. I very much appreciate his efforts and dedication to the customer. Kudos to him and the unsung heroes (parts people, mechanics, and lot boys) who helped bring this job off as promised.
Charles Schultz
2/4/2013
All your service adviser are fantastic. But Jeter takes the lead by a country mile. Thank you for making my service bearable and for taking great care of me and my Pilot.
Aimee Whiteside
2/4/2013
Received my car sooner than expected and they were also able to do the oil change as an add on.
Shana Smith
2/4/2013
Thanks, Jeter, for taking such good care of me and "My Baby" these past years! You are truly "One of a Kind". Since I have now relocated to Chehalis, WA, I don't know if or when I will be in your "neck of the woods" again. My sister and her husband still live up there and they both drive Hondas. You can be assured that I have told them what great service you have given me! Take care, Jeter, and may God richly bless you and your family always. It was a pleasure to meet you and get to know you. Because of you and the staff in the Service Dept., West Hills Honda is #1 with me and always will be! With Warmest Wishes.
Mary Neyman
2/4/2013
Randy is always helpful when providing service, knowledgeable service rep.
Harry Furusho
2/4/2013
I just bought a 2012 Civic Hybrid. I can't say enough wonderful things about this car, the buying experience and all of the people that I dealt with at West Hills Honda. Mandy Teasley sold us the car. She was knowledgeable and helpful throughout the process. I ended up paying less than I expected at a better rate. The car is fabulous, gorgeous, efficient and fun to drive. Thanks. I'm looking forward to coming in for the scheduled maintenance.
Kim
2/4/2013
Jeff and Amy listened to our concerns and worked through our issues. Can not say enough good words about them. They exceeded our highest expectations.
Daniel Leggett
1/31/2013
Always feel good about the service provided at West Hills. The service reps are a great group and have a positive attitude.
Harry Furusho
1/31/2013
Kent made what is typically a stressful experience very pleasant. I feel strongly I would deal with him again.
Marcy Parsons
1/28/2013
Thank you to Jeter and the Randy Strassburg for being there and providing an excellent service interface and the whole team for excellent, quality, timely, service, as the West Hills Honda team has always done, in our experience.
Robert Webb
1/28/2013
Jamie is an outstanding sales representative. This is the third car that we have purchased thru him from West Hills Honda. We have really appreciated Jamie's knowledge, respectful attitude, concern for the customer and excellent ability to deal with the public. Jamie is the greatest and you are lucky to have him as an employee. KEEP UP THE GOOD WORK JAMIE!!
Dave and Sue Gleason
1/28/2013
Once again the WHH service team met all expectations and a special thanks (again) to Randy who provides first class service and attention. Thank you all very much.
William Hoke
1/28/2013
This was just an oil change and a check engine light. Randy was able to fit me in immediately after I telephoned him and told him that I had a concern with my engine light going on. He is always very professional an on top of everything. He is an asset to your company and I will return to him the next time as usual. Thank you.
Bonnie Carpenter
1/28/2013
Your service department does a great job. The CR-V got into the service area on time and out on time. It was in for routine maintenance and all the required services were complete. Can't ask for much more. Thanks.
Lee Kulla
1/28/2013
Great service and comfortable place to wait.
William Hahn
1/28/2013
I went in to get a new battery, after doing a complete check it was determined that my existing battery was still in good shape. I appreciate the honesty and will be bringing my vehicles here for my servicing needs.
Larry Harke
1/24/2013
Simple and easy - recall work for our Honda Pilot - service staff called me ahead of official notification from Honda to let me know it was being recalled and were ready and willing to help. Thanks for keeping us safe.
Shane Spiese
1/24/2013
Great Work. Car was ready quickly, work complete and clean!
J. Varady
1/23/2013
Jeter is always helpful and professional. He's incredibly kind and I'm so glad to work with him each time I get service on my cars. He deserves recognition for his excellent customer service!
Chelsea Quinlan
1/23/2013
Jeter was able to get our cars in and completed sooner than we expected, which was a huge bonus. Thanks Honda! Your customer service is great.
Jayme Miller
1/23/2013
Was very well taken care of with my popped tire issue. Great attitude and very supportive to my needs as a client...thank you.
Deborah Smith
1/22/2013
Sean was awesome! Even walked my daughter through the process of her first time car buying experience.
Erwina Sheeran
1/22/2013
Brandon is the best. He makes me and wife feel like he drops everything else when we bring in both of our Hondas. The fellow beside him (sorry I've forgotten his name) was nice enough to come out when I drove up unannounced the other day to check out my car in the cold then make the appointment with Brandon for the repair. Good team. Great experience.
James Gillies
1/22/2013
Great service. Appreciate being told what is needed to keepn the vehicle in top running condition. Even though I didn't expect anything more than the 45,000 mile servicing, the additional fixes probably saved me money and time in the long run. Also it helps when everything is explained including costs before you expect to pick up the car. No additional time had to be spent waiting in the lobby. Besides the lobby is very comfortable to wait in anyway.
Karen Bishop
1/22/2013
Excellent Service. Thanks Brandon!
Diane Dozier
1/21/2013
Jeter is the kindest, most personable person at the Honda Dealership. Others are good as well, but Jeter tops them all....he deserves a pay raise!
Denny S.
1/16/2013
Thanks for taking care of us. Mr. Jeter is always helpful and we appreciate everything you folks do to keep our vehicle running so nicely.
Christopher P.
1/15/2013
I have found the employees in the departments I have dealt with to be friendly, courteous, professional, knowledgable,and very willing to help. My experience with West Hills Honda has always been pleasant and I would certainly recommend it to others .
Frankye Poole
1/14/2013
I truly believe the staff at West Hills Honda pulled off a miracle. I left the dealership in shock but I am extremely happy and grateful with the outcome. Thank you all for working so hard, I am completely happy and satisfied with my purchase. Thank you.
Michelle Schlitt
1/14/2013
The delivery review of the documents and review of the systems while in the car were the best I have ever experienced. Cars now are so technologically advanced that the salesman's review really helped me just get home! Thank you
Theresa Thornan
1/14/2013
As always, thank you for prompt and good service.
Valerie G.
1/14/2013
As always, fast and friendly service. Many thanks!
Milenne Deleon
1/10/2013
Jeter is great and always takes good care of us when we come to Honda. Mike also. Thanks to these two great men!
Ted Turner
1/10/2013
Brandon always provide exceptional service and takes care of customer with a happy attitude.
Tessie Igama
1/10/2013
Jeter is an exceptional service writer! He always treats us as though we're his favorite customers. I trust his judgment and suggestions.
Martha Skinner
1/10/2013
Both PJ and Jason made the purchase experience delightful: they were helpful, courteous, knowledgeable, and personable!
Michael Ketcham
1/10/2013
Great fast service. THANKS A LOT!!!
Sidney Jones
1/10/2013
The staff is always so great! Thank you!
Marie Moore
1/7/2013
You have a GREAT service staff. When I explained the problem I was having, Brandon explained how this could have happened and how it might be repaired. When my car was complete Brandon explained what was done to fix the problem. Sylvester loves having a dry trunk again and so do I. Thank you. P. S. I know that I could take my car to the local Honda dealer in Port Angeles which is only 30 minutes away as opposed to taking it to your facility which is a 2 hour drive, but Sylvester will never go to Wilder for any kind of work. You guys at West Hills are the ABSOLUTE BEST!
Kathleen Silva
1/7/2013
I love your service department :) Jeter has been awesome and is a excellent service representative.
Chelsea Burmeister
1/7/2013
Working with Jason and Jeff was: a) professional (they both knew the Honda products and dealer inventory well); b) efficient (they both knew the processes of finding, configuring and buying what we wanted); and, c) actually enjoyable (they were both unflappable, patient, and readily willing to listen to our myriad questions, and negotiating positions and requests). All told, both Michiko and I felt like we left with a good car at a reasonable price, with two guys (actually new friends) we can rely on to take serious any concerns with the car that may arise. I have used West Hills for service for many years because of the professionalism of the service writers and technical competence of the mechanics. I will not hesitate to buy or service vehicles at the dealership in the future if the quality of service and professionalism continues.
Richard Boike
1/7/2013
Always get great service when I have to bring in my vehicle for service. The service team is an asset to westhills honda and I will continue to bring my vehicle to the west hills honda service department.
David Eder
1/7/2013
Excellent customer service and quality mechanics. Love West Hills Honda!
Denese Bowman
1/7/2013
Great service, timely, really enjoyed the conversation with Brandon.
Leon Stevens
1/7/2013
Thanks Jetter for always being so kind and help. Appreciate the personal touch!
Michael Kinyon
1/7/2013
Another great service experience with you guys - thanks. Please keep it going. All the very best.
Richard Russell
1/4/2013
Jeter is awesome! He was able to get our van ready in less than a day!
Jeffrey Pavlicek
1/4/2013
Jeter is awesome! He was able to get our van ready in less than a day!
Carl Sgambelluri
1/4/2013
Great thorough service caught an issue before it became a problem!
Shaun Weir
1/4/2013
There are none better at customer service than Jeter. He is exceptionally professional, courteous, prompt and honest. An absolute role model. Thank you.
Mr. and Mrs. Felty
1/4/2013
Brandon Montana never fails me everytime a maintanenance visit is made. Always customer service oriented, polite and courteous. Provides outstanding advice, explains required maintenance clearly, and delivers his completion promise timely. Proud and lucky to have him as my service advisor. A true professional in every sense of the word!
Vidal Arcaira
1/4/2013
I had a wonderful experience at West Hills Honda! You made my buying experience very seamless and provided me with a lot of support. Sean and Josh were AMAZING!!! I would highly recommend this dealership to family and friends!
Merissa Taturn
1/4/2013
Branden Montana was my Service person. He was very helpful and knowledgeable. Give him a Gold Star.
Patricia Urie
1/2/2013
Great servce as usual. Service advisor was very accomodating and delivered as promised.
Rosendo Deguzman
1/2/2013
Jason, the assistant sales manager was awesome. He made the sale be going the extra mile for us.
Martin Shelton-Jenck
1/2/2013
Your service representative, Jon, is exceptional. I would bring my cute little 2004 Civic hybrid (51.4 mpg on Highway)back for service based on his positive attitude.
Evelyn Von Reis Crooks
1/2/2013
Excellent service and followup by Jon. He saw to it also that the wiper blades were replaced. The car was ready even before we expected because of the holiday volume. Thanks again for great, courteous, thorough service.
William Looney
12/31/2012
Kent is fabulous. Went the extra mile to make sure we got what we wanted. Even drove back to Gig Harbor to get the trade-in title and get our down payment. See again in 5 years Kent.
David Storrar
12/31/2012
Great customer service!
Teasha Higgins
12/27/2012
I called for an oil change and Jeter managed to have our 90,000 mile maintenance done at the same time. Always a pleasure.
Kip Mckinnon
12/27/2012
The service department is the best. Great Customer service. Jeter is awesome. Thank you.
Donna Gulas
12/27/2012
Thank you for finally making buying a car a good experience and not that dreaded experience we all have come to dread. I will deafeningly tell my freinds about West Hill Honda. Thanks.
Julie Santie
12/27/2012
Love bringing our Hondas to West Hills for service. Brandon always provide great customer service. Thank you.
Norman Tabing
12/27/2012
Always very pleased with the service I receive and the helpful and friendly staff.
Scott Doran
12/27/2012
Extremely satisfied with all the personnel that we worked with. It was a great experience.
Frank Peacocke
12/27/2012
Thank you, Jeter, for so many years of great service. You're the best.
Margaret Aylsworth
12/27/2012
120,000 miles and still going thanks to Brandon.
Jean Rollins
12/27/2012
Great service as always!
Rebecca Atkins
12/27/2012
Jeter provided great service just as he always does! Nice to have good customer service-don't get that everywhere.
Stephanie Kyes
12/27/2012
Brandon is an asset to the West Hills Honda. Always kind, considerate, knowledgeable and extremely professional! I ask for him when I visit Honda for any kind of repairs. I have been taking my vehicle to West Hills Honda for years and find I've grown to trust Brandon with all my repairs. Please pass along my thanks to him.
Linda Fulkerson
12/19/2012
Jeter is perhaps the most helpful person I have ever delt with in the automotive industry! His customer service is unparralled and I know he treats my wife with the same respect and courteous service at every appointment. He really makes us feel like we are part of a family at West Hills Honda and you are blessed to have such a caring employee!!
David Baker
12/19/2012
Always happy with West Hills Honda and the service I receive. Thank you!
JoAnn Spoon
12/19/2012
Ryan was extremely helpful and accomodating taking care of our needs.
Robert Bloom
12/19/2012
Thank you for the excellent service!! I wouldn't do business with any other dealership!
Linda Wallin
12/19/2012
Wendy was great...she was patient and knowledgeable with the vehicle we purchased. The finance guy, Akeem was excellent as well. He explained all the different options your dealership had to offer. He even waited patiently while I spoke to my bank to see if I could get a better deal than what I can in with. Thanks again for the excellent service.
Ronnic Okialda
12/19/2012
Jeters, is a nothing short of being a superb customer service rep, it was a pleasure to work with him for our car repair needs.
Gim Supek
12/19/2012
Ryan Zieg was very attentive and made sure I was kept up to date as to when my car would be ready as well as going over my questions regarding the service package.
Rob Richardson
12/19/2012
I appreciated being alerted to problems with two of my tires, which prompted me to get new ones covered by the tire manufacturer's warranty.
Francois Fischer
12/19/2012
Always great service. Would recommend you to everyone.
Michael Johnson
12/19/2012
Excellent service. Very friendly and helpful.
Diane Tener
12/19/2012
Always a great expierience visiting west hills honda. staff very knowledgable, friendly, helpful. whether it's an oil change or purchasing a new vehicle.....we really feel well taken care of and very satisfied!!
Leslie Blake
12/19/2012
I appreciate all of you there at West Hills. You are professional, friendly, and helpful. Thank you.
Gwynn
12/19/2012
Brandon Montana is top notch. I base my decisions on maintenance entirely on his recommendations because he has earned my trust and has proven that he has my interests in mind.
John Gorman
12/19/2012
My car was actually ready a half hour before promised. You guys always do a great job. Thanks!
Sharon Megahee
12/14/2012
Brandon's service was excellent as always! He always takes the extra time to explain the service appointment and goes out of his way to explain and help with the next service schedule. My next service is for a "major" item and cost but feel I was given all information needed to make a decision and I never felt pressured to "do it now". Since I have purchased two vehicles from your business and all my service records are through you, I try to schedule all my service appointments through Brandon. I have owned more than one Honda with 100,000 miles or more and I like to make my own decisions given the information needed.
James Gustin
12/13/2012
Wendy was excellent in her product presentation, ie safety was a concern for me, but Wendy explained and showed me all of Honda's safety features and reminded me of Honda's long track record of reliability and safety.
Beverly Hopper
12/13/2012
Always great working with Brandon.
Michael Marrero
12/11/2012
Always a great experience visiting west hills honda. staff very knowledgeable, friendly, helpful. whether it's an oil change or purchasing a new vehicle. . . .we really feel well taken care of and very satisfied!!
Leslie Blake
12/11/2012
Always great service. Would recommend you to everyone.
Michael Johnson
12/7/2012
Brandon Montana is an awesome service advisor to work with.
Tanner Goss
12/7/2012
Mr. Montana was my service representative, and his attention to detail and the customer were exemplary. He is reprentative of your service department at the highest level. It probably sounds corny, but as he was explaining the service and future needs of my 2008 Fit, I was thinking this is the only dealer I will be using or recommending for new or used vehicles. I don't know if your service reps get Christmas bonuses, but this guy certainly deserves one. I will be back after the first of the year for more work, and for the first time in my life, I am looking forward to service appointments.
Mike Wray
12/7/2012
Mr. Montana is a professional, friendly and courteous service rep. He is an asset to your organization.
Richard Boehl
12/7/2012
Jonathon was great!!! Was great at taking the time to explain everything...everyone at the West Hills complex was very friendly. Wonderful customer service. We will be back!! Also I love that West Hills Honda offers a 6 month same as cash payment plan I dont know how else I would have been able to afford for my honda to be fixed and assure me peace of mind..Thanks to all at West Hills Honda.
Crystal Garcia
12/7/2012
I was in for an oil change and for the second visit, in a row, my vehicle was ready BEFORE the estimated time. Great service and very happy!
Michelle Stiles
12/5/2012
We had a positive experience buying our new Honda Fit and we will recommend West Hills and Ed Pilotte to our friends as well as coming back ourselves when the time comes to get another car.
Brian Hardy
12/5/2012
Brandon is a unique person who is able to communicate in a way that makes one feel good to be at Honda. He has certainly gone out of his way to make sure I undersand any work to be done on my vehicle. More than once he has taken the time to make sure the work was complete and that I felt good about it....I can be a tough customer at times, but, never could stay that way with Brandon.
Bob Troutner
12/4/2012
We love the people that help us with our car!
James Bradwell
12/4/2012
It has been my pleasure to have been dealing Honda automobiles with your business for 3-4 decades. We are also very satisfied with the excellent service facilities that you provide at West Hills Honda. Kent Tomkins is most excellent to deal with! This is the 3rd Honda that we have purchased with Kent. I am one of those who hate to approach a dealership and be "rushed" by salesmen from all directions. I research the car I want on the internet and check the value of my trade in and contact Kent via phone and give him an estimated amount of the total I would expect to pay. It then comes down to paying a visit to Kent where we work out the final cash value and get estimates on the trade in and the deal is finalized! We have always reached a fair value amount and I have always been most happy with the quality and reliability of the Honda autos we have owned. I also want to comment on the pleasant manner and treatment I haved received throughout the years from Randy Strassburg in your service department. The outstanding work on our auto servicing needs is a primary reason we have been coming to this department for years.
Stephen Talkington
12/4/2012
As of always, I am happy and satisfied with the service of West Hills Honda and will not hesitate to recommend with friends and family.
Lumen Campos
12/4/2012
My son & I would like to say "thank you very much" to SEAN CHAPMAN, his time & effort is very much appreciated doing all his best for us to be able to acquire this 2012 Honda-Civic.
Lolita E. Adarlo
12/4/2012
My children and I were very well treated. We loved the Latte drink gifts. Thank you. Further, everyone was very professional, and we felt taken care of.
Coral McCartney
11/30/2012
Ryan in the service dept was very polite and professional. It was a joy to meet him.
Jodi Feldbush
11/29/2012
Always excellent service....I have only taken my 2004 Honda Accord to West Hills for service.
Deborah Mircheff
11/29/2012
Jeter was great, helped get my rental car and made it very seamless and easy. Thanks for the great service.
Timothy Satrom
11/27/2012
Kent Tompkins is an excellent sales man and we had our best experience ever in buying a car.
Bryan Watland
11/26/2012
Jeter's team is the best. Great customer service. Always greets me with a smile along with the rest of the service department.
Donna Gulas
11/26/2012
I so appreciate the great job Ryan and his crew did. Thanks so much for all of your help!
Cindy L.
11/26/2012
Outstanding Customer Service! This was my first visit ever to a Honda service department, and my experience was wonderful! Everything went like clockwork and puts many of your competitors to shame. It was 'painless' -- THANK-YOU!
William Brown
11/26/2012
The service that we have received was excellent as it has been in the past. Brandon always explains things in detail and you always have your questions answered.
Eddie Thurman
11/26/2012
Brandon was very helpful, alerting me to the need for new brake pads and discussing timing and products for my next tire purchase.
Julianne Patton
11/23/2012
Very nice people to deal with. We enjoy your waiting area and food and drink service. They make service visits pleasant experiences.
Adrian Rowe
11/21/2012
I only service through Honda at West Hills and Brandon. Great service.
Joe K.
11/21/2012
Brandon was great! He and your service team always go that extra mile. He provided a comfortable office space for me to work plus a free Latte'. Thanks so much!
L. Adamski
11/21/2012
I would like to thank Brandon for his patience and assistance in helping me with an odd situation. Brandon validated my concerns and made a frustrating situation light. I also feel his explanations to the questions I asked were very educational. Thanks for making a $1200 maintenance a good experience.
Lisa Flowers
11/21/2012
Your entire staff is great and we know we can always depend on Jeter.
Gary Martell
11/19/2012
Routine maintenance (oil change, rotate tires, replace coolant, etc.). Plus, agent suggested I return to have battery replaced and loosen up the throtle, which sticks a little. I'm scheduled for those items next week. Station is real nice with more space than necessry for customers to wait, clean and bright restrooms, and the staff are efficient, courteous, and knowledgable. Costs are reasonable.
Aven Andersen
11/15/2012
Randy is awesome, and whoever did the actual work did a wonderful and thorough job!
Michaela Buchanan
11/15/2012
Outstanding job and faster than I expected. Keep up the good work.
Felix Mendoza
11/15/2012
Outstanding service and professionalism! Ryan Zieg was great and definitely demonstrated a focus on the customer! I will highly recommend your service department to others and think it should be a model for all West Hills Auto Complex service departments - you guys are great! Thank you!
Robert Hollander
11/15/2012
I was very pleased that the car was ready before the expected time.
The Ensigns
11/15/2012
FABULOUS service! Your service department is the reason we will always own a Honda!!!
Dwayne Shackelford
11/15/2012
Thanks to Ryan for a great job!
Lacy White
11/15/2012

Bottom line in your business as any type of organization is
PERFORMANCE. I moved to the state of Washington 6 years
ago. Am now moving to South Carolina.

Your biggest assets are your service dept and more importantly
its people.Brandon Montana has been your front man.I am a fair judge
of people having served as an officer in the USMC as well as
serving in sales management for IBM Corporation for 30 years.

Brandon in all those years always served me with pleasant enthusiam
very evidenced experience and always did what he promised.He is
an asset to your organization. I just hope HONDA has another
Brandon waiting for me in Charleston....1 person makes a difference

Continued success to West Hills Honda.....
Paul Boucher
11/12/2012
I'm very pleased with my experience at West Hills Honda. It was a relaxed, informative process. My salesman, Kent, was incredibly thorough, considerate and helpful. He calmy and carefully stepped me through the entire process. We reached a fair deal. It was overall the best car buying experience I've ever had. Well done.
Will Reed
11/12/2012
Ryan was very friendly and helpful. Love the free lattes.
David Hunt
11/12/2012
They couldn't find the problem when we brought it in before because of course, the car wouldn't misbehave for them. This time it did and they ordered the replacement part. We are so thankful that Randy is back at West Hills. He is always great to work with--so nice and professional too! Sometimes we think we might want to switch to a Toyota, but then we realize that we love your service department, so we keep buying Hondas. Thanks!
Suzanne Jones
11/12/2012
Jeter was great! Although it was a very busy day at the service department, he took great care of me and my car, explaining everything I had questions about thoroughly. Thanks Jeter!
Valerie Tangen
11/12/2012
I've worked with PJ for all of my cars for the last 25 years (8 Civics and 2 accords) and he has always done a good job for me.
Ray Norton
11/12/2012
Great to get the 120K maintenance done on schedule. It gives me continued confidence in the product. Always enjoy the advice and support from Jeter, along with the comraderie of the others in the service department. Thanks, until the next visit.
Marc De Van Der Schueren
11/12/2012
I really appreciate working with Brandon. He is always professional in advising what service my Ridgeline needs. I feel like a valued customer.
Steve Frazier
11/12/2012
The service advisor Ryan Zieg was profession, courteous and great personality - good job.
Lynn Giroir
11/12/2012
What a team you guys are!! Oil and filter change in 35 minutes--awesome and thank you Jeter!!
Bruce Jackson
11/12/2012
Mr Jeter gave me excellent service as he always does. Because of that great service I'll be bringing my Toyota in for some work that it needs! Joh
John Macdonald
11/12/2012
Jeter always is so helpful and welcoming. He also let me know what service I will need next time and the cost which is helpful in budgeting.
Chad Nass
11/12/2012
Excellent service. Good Service Consultant interaction.
Richard Scheeder
11/7/2012
My car was finished before the time I was quoted....Also, the service department brought me my keys and receipt to the waiting room...which was totally unexpected, but very nice. I always enjoy my free coffee while waiting also... Thank you!
Karen Morris
11/7/2012
Mandi was the best. She drives like my wife which is a little scary, but the best nevertheless. I will see her next year for a truck.
Raymond Mow
11/7/2012
High five for Jeter and John. They actually rock.
Victor Nyame
11/7/2012
I come in on a regular basis for oil changes and service. I like getting a free latte while I wait, and more importantly getting the car washed. Thank you.
Nancy Carpenter
11/7/2012
I am so satisfied to purchase my new car CR-V. Very smooth comfortable rides with high quality technology. I would like to thank you to your excellent assistant. Thank you, Jeff!!!
Michiko Rigdon
11/5/2012
All the staff was extremely friendly and very helpful with the search for the right vehicle. It was a pleasant expierence spending the day with all of you. Thank you so much, you have made a customer for life!!! Thanks again :-)
John Eloph
11/5/2012
First time at this service center. Ryan Zieg made it enjoyable and informative.
Mike Mccown
11/5/2012
Great service, thank you for explaining in detail what part needed repairs, and how it works in my car.
Blake Dean
11/5/2012
I am 82 so I can get away with the comment I am about to make. Brandon, the agent that took care of me was an absolute LOVE, as most of your agents are. I have priced service on the outside, but I would rather have Honda do the work then I know it will be done correctly. Thank you.
Dianne Arthur
11/5/2012
Jeter is great in the service department and we think very highly of the entire staff at West Hills Honda.
Gary Martell
11/5/2012
Jeff took the time to go over everything about the car. He also made me feel that if I had any other questions I could call him. I have driven Hondas for 32 years. West Hills Honda is by far the friendliest and most informative of all the dealerships I have worked with. Dealerships get a bad wrap, but feel like West Hills and their employees can be trusted and are with you during and after the sale. Thank you, Jeff.
Linda Mckenzie
11/5/2012
Great experience and great service.
Dale King
11/5/2012
An excellent service department.
Kenneth Winter
11/5/2012
I don't know his name, but I got excellent service from the Gentleman in the service department. He was very friendly and answered my question. He even went back and got my car from the wash area to get my car to me a bit quicker. He deserves a (green) pat on the back.
Rhonda Comfort
11/5/2012
I had my 15,000 service done. The time estimate when I scheduled my appointment was 2 1/2 hours. When I checked in I was told it would be done in 2 hours, which it was. I appreciated the quick service. Brandon was very professional, he explained what was done, what the expectation were, and how my car stacked up.
John Blair
11/5/2012
Great customer service from Mr. Jeter...as always!
Robert Best
11/5/2012
A great job all around. Some great service managers and technitions. Thanks for the little extras that top out our joy of having our car serviced at West Hills Honda.
Franklin Fischer
11/5/2012
The service department is always great. Brandon Montana goes out of his way to explain the charges and what the techs will be doing at each visit. Also goes over the report the tech fills out and tells us what service/parts will be needed in the near future so we can budget for it. He is the main reason we bring our Pilot to West Hills. Thanks for having such a great team!
David Burleson
11/5/2012
As always, I had great service, everyone was very helpful and pleasant.
James Haney
10/31/2012
I can't remember the last time we felt compelled to write a letter of appreciation or praise, but after our last purchase at your dealership, it was necessary!

We are so pleased with our experience starting from the consummate professional of Kent Tompkins, who has over the years, delivered on all cylinders.

Then the service department, Randy and Jeter, who never fail. We return for all service needs including tires, batteries, wipers or questions, and again, complete professionalism! We are treated with respect and courtesy each and every time!

And then we had the pleasure of meeting Rob Colon. Say No More!

It became clear why we return to West Hills Honda time and time again! We love our new Honda and THANKS to all for a job well done!

Charlie Roden and Jim Nelson
10/30/2012
I have remained a loyal customer of Honda because of service people like Randy. Initially he took on my car issues and when he briefly left the company I have had the pleasure of dealing with Brandon. Yesterday I brought my vehicle in again for my three thousand mile oil change and was greeted by Randy. He is "always" so pleasant and patient. I have also observed that this group of men work very well together which is a plus for your company. Its very easy to talk to them and I always leave on a happy note. I am very much a family person and it is a beautiful thing to see these grown men displaying photos of their small children and families with pride. You have a good crew in your service department and you will continue to have my business because of them. I wanted to add that I had a light bulb burnt out yesterday and Randy made sure that this was corrected and I thank him for that.
Bonnie Carpenter
10/30/2012
Great service from Brandon Montana, always a pleasure to have him for a service agent.
Roy Nelson
10/30/2012
The experience was fantastic! Kent Tompkins is without a doubt an anchor to your sales team; I hope the other sales associates glean as much as they can from him to sharpen their own skills. Kent puts people first and I really appreciate him as a professional, but moreso as a friend. Thank you Kent for a great experience!
Jason Monroe
10/29/2012
I just dropped in on a Saturday afternoon and Brandon Montana was able to take care of my needs sooner than I realized. Brandon is outstanding, straightforward and always honest. He must be an excellent employee because he has always been honest with me and my needs.

Faithful Customer,

Harry Sprinkle


10/29/2012
Up front, hassle free experience. We didn't have to waste time haggling the price. Thank you!
Sheryl Mills
10/29/2012
Appreciate the special care with this service and the loaner car! Thanks, Jeter!!


Robert Murphy
10/29/2012
Ryan waited on me, and he was most courteous, and pleasant. He got me in and out on time, and also advised me about future visits.


Maureen Ames
10/29/2012
Jason Lewis was great. Jason was aware that we were bringing our 2005 Pilot at 9:00 a.m., for a recall service item. When my wife and I pulled up at the Service Department at 9:00, Jason was there to greet us...by name. Jason handled our purchase of a new 2013 Pilot with professionalism and courtesy. Additionally, Ken Hynek was great. Although Jason handled our new purchase, we saw Ken three times throughout the process, and each time, Ken wanted to make sure we were happy with how things were going. We will refer to Jason/Ken, and we will be back to purchase our next Honda!


Patrick Yalung
10/29/2012
I am a new Honda buyer but I can say that I have been very impressed with the salesman who helped us and assisted us in purchasing our car to the service representative that has helped us from the start. This is by far the best dealership that we have delt with in my 28 years of buying any kind of vehicle. I hope and pray that this service does not end even after my vehicle is paid off.
Oscar Barrientos Jr
10/29/2012
Brandon is always helpful without being pushy. I appreciate it.


Melinda Jenkins
10/29/2012
Thank you for the excellent work. I'm very impressed with the service department, their humor, smiles and enjoyment of the job. Jeter and the rest of the crew are top notch people. Once again thank you for keeping my car in good condition.
John Jewell
10/29/2012
Jeter is a consummate professional who is always a pleasure to work with. He is courteous and his estimates are always honest and reliable, and we know the final charges are always what he tells us they will be. I would highly recommend him, and West Hills Honda, to anyone wanting service on their car, or who may be interested in purchasing a new or used car.



Gary and Kathleen Martell
10/29/2012
Ryan and Mike Brodersen and staff are the reason we purchase vehicles at West Hills Honda. Several years ago when we purchased a new vehicle from your Chevy dealership we continued to bring our Chevrolet to you for servicing. We are fine with their service dept. When we receive the Powers Surveys on our Honda, we rate Mike and Ryan/staff with the highest marks. You truly do know how to take care of the customer. You always go the extra mile. Our every need was handled as usual. Both of you and your staff are role models for every Honda dealership in the nation. Thanks.

Roberta and Charles Daniel ongoing satisfied customers for many years at all the Haselwood family dealerships where we have purchased multiples vehicles since 1999.


10/29/2012
The service at West Hills Honda is the best; never a question about any service that needed to be done under warranty.
David Rustvold
10/29/2012
Thank you to everyone in the Service Department for taking such excellent care of me and my vehicle.
Linda Wallin
10/29/2012
Great service, very friendly service associate, explained everything very well. I will definitely bring my car back to West Hills.



Jeffrey Jablon
10/29/2012
I recently purchased a used vehicle from your dealership and wanted to pass along a big thank you for having such an incredible team. Jason took great care of me during the transaction and I was very pleased with his professionalism, and attention to detail. He is truly an asset to your company and made me feel very comfortable doing business with you. As a business owner myself I will be the first to say that my expectations are very high, and it was a good feeling to receive such a high level of customer service. Thank you again.

Sincerely,
Travis Duty
10/29/2012
Excellent job as usual!! "My Baby" was ready way before I expected it to be. GOOD JOB!! I also appreciate the discounts. That was a really big help! Thanks bunches, Jeter!! HAPPY HOLIDAYS to you and yours, and to everyone at West Hills Honda!! I'll be calling you in January for an appt. for an oil change. Take Care!



Mary Neyman
10/29/2012
You are ALWAYS highly professional in dealing with me and I appreciate it enormously. Also, I appreciate, when I have a major service that will be costly, educating me as to which item needs to be taken care of first so I won't get hit with a huge bill at one time. I love my car and want to keep it functioning well, so your advice is definitely appreciated.
Gwynn Rogers
10/24/2012
Like usual, West Hills Honda is the best dealership and car maintenance garage. Always good and friendly service, thanks.
Rolf Gestalter
10/24/2012
As always, service with a smile and a great experience. Thanks!



Micki Lloyd
10/23/2012
They did great. My car was ready before they said it would be and the people were very friendly.
Teasha Higgins
10/23/2012
I liked the fact that I wasn't "harrassed" by salesman who try to pressure you into buying a car!
John Fletcher
10/23/2012
Brandon Montana is a good service rep. helpful and knows what he is talking about. Love the service there.
Harry Furusho
10/23/2012
Brandon was very helpful and had everything done that I came in for and even asked if I wanted my car washed before it was returned. He did a very good job.






Thomas J Cressman
10/19/2012
As always Jeter did an excellent job in explaining the process, estimates, and even helping me get a rental car since repairs meant leaving my honda at the shop. Thank you!
Christine Grenier
10/18/2012
Jeter once again took care or all my service needs and made sure I was aware of a recent safety recall on the low beam wiring harness for my pilot and worked it into my appointment and made sure there was rapid turnaround. My vehicle was returned to me more rapidly than anticipated. I really appreciate Jeter's professionalism and attention and excellence in customer service and the great technical service that the shop provides.


Charles Dean
10/18/2012
Outstanding job, my daughter felt the difference the way the car runs after you guys done the service. Definitely we will come to Honda now for any service required for our two cars instead of going to Sears or other places.
Arsenio Delacruz
10/17/2012
Ryan is awesome!! And very helpful!! They should all be that nice!!
Sheri
(owner of 3 Hondas)
10/17/2012
Jonathan was awesome to work with. I came in with the intent to get some service work done beyond a typical oil change and he worked with me to make that happen. He had me setup with an estimate of $330.00 and I felt good about that price. Unfortunately, other needed repairs were found and the price raised, I needed rear brakes. Jonathan could see I wasn't happy but seemed genuinely concerned for the safe operation of my vehicle and the safety of my family. I stated I could get it done at a lower price that would help me keep costs lower and he said he'd price match Les Schwab if that meant I would have the brakes replaced. The brakes were completed and I only left about 35 minutes later than the estimated time for the initial service. I left with a lighter wallet but also left with the most satisfaction I have ever had at the West Hills Honda Service Department.
Keegan Sawyers
10/16/2012
Thank you Jeter and Monica for your great customer service last Thursday, when I game in to purchase a part and schedule an oil change. It is so nice to know our business is valued at West Hills Honda. Service was completed on Saturday. We appreciate getting a complementary refreshment while we wait for our car being serviced. Thank you.



Sarah Ching
10/15/2012
As always no waiting time. They get you in and out, and on your way. Completely satified.
Thomas Richardson
10/15/2012
Love dealing with Brandon Montana when I need to bring my Honda Accord in for service. He is always very helpful and a pleasure to deal with.



Keith Mansfield
10/15/2012
You have a great service team....thats why we drive in for service on both our Hondas.


Chris Noble
10/15/2012
Service dept rocks kudos to the service manager Mike for his can do attitude and Ryan for making sure the job was followed thru and done right. Thanks Service Dept


Diosdado Cabanilla
10/15/2012
Another fine job. 300K miles is just "around the corner". Maintenance is the "key".


Ed Saftich
10/15/2012
Everything was great. Will be coming back again. Love the service we get very much. Thanks for all your help and time.
David Nelson
10/15/2012
Thank you. The service was done earlier than expected. The total price with the discount was great. The recommended future service were good. The overall experience was excellent. Thanks.
Manuel Balbas
10/11/2012
Jeter was very friendly and welcoming.... just for a oil change. That in itself makes a huge difference in where I'll service my vehicles. LOVED the Latte coupon and the fact they washed my Pilot. Thanks so much. It's the little things you know that keep customers happy. I'm happy.
Elizabeth Bohlmann
10/8/2012
You have a very professional service department. Also appreciate the complimentary coffee drinks from your snack bar.
Lee Kulla
10/8/2012
Brandon my service advisor was very helpful from the start to finish, recommended addional service that I needed and the prices are vey competitive. The service experience was probably one of the best if not the best experience I have on a dealership service department. Definitely will be back for more routine service.



Rhoniel Suarez
10/8/2012
I love my Pilot! I love West Hills Honda! Thanks for great service!



Georgia Carlos
10/8/2012
Brandon was efficient , polite and most important of all delivered my car on time with all services done. Excellent experience.
Gail Hablutzel
10/8/2012
I really prefer to have all of my work done with West Hills.....sometimes I can't get up there because of my schedule. I appreciate this opportunity to come up for a reduced price. That certainly helps with the cost of gas right now! Thanks...I will be making an appointment.
Gayle Swartz
10/8/2012
Service completed faster than promised. Thanks again.



April Eckley
10/8/2012
I greatly appreciated Jeff's "low-key" approach and his willingness to work with me and meet my personal needs even to delivering my new car to my home and allowing me to complete the paperwork at that time rather than at the showroom. Buying my new CRV was a much easier and more enjoyabole experience than I had anticipated thanks to Jeff!
Judy Williams
10/8/2012
You guys are the best in the business. Thanks!



Jerry Torgerson
10/5/2012
I always get the best service with Jeter. Thank you SO much for the car wash!! See you guys again.
Barbara Bain
10/5/2012
Brandon is the best, car was done faster than promised & I was able to pick up my daughter early. Thank you.
April Eckley
10/5/2012
Sales person excellent attention to details. Very personable.



James Watson
10/3/2012
GREAT JOB AS USUAL!!!! A BIG THANKS TO JETER!



Vince Pace
10/3/2012
I have been pleased with my service at your Honda service center. I appreciate the "heads up" on things to be aware of in maintenance that I did not see in the owner's manual or that show up on the auto indicator warning lights. It is clear you make an effort to keep customers happy.
Ron Birum
10/3/2012
The service on the Honda and the professionalism with me as a customer--both excellent!
Christine Kline
10/3/2012
Both my wife and I have been very pleased with the exceptional service provided by all of the staff in the Service Dept at West Hills Honda. Jeter, Brandon and Randy always treat us with the utmost respect and perform their jobs with professionalism and efficiency. We could not be more satisfied! It is that service that contibuted toward our decision recently to purchase another new Honda from WHH. Thank you!



Dennis Goldsby
10/3/2012
Ryan is awesome! So glad you hired him!



J'Nene Mccann
10/3/2012
You have one of the best sales people that I have met in PJ Zellinsky. Answer all my questions and some I didnt think of. Thank You.



Charlie Young
10/3/2012
Kent was fantastic and made our transaction smooth and effortless. He was very efficient and made sure we understood everything we needed before we left the dealership.
Loren Monroe
10/3/2012
Mr. Jeter was very professional and explained in detail what needed to get done. He also reminded me to bring my car for its 45K check when I got back from my trip. I just got back yesterday that's why this survey is a bit late.
Ramon Calantas
10/3/2012
Awesome service and staff!
Donna Gulas
9/28/2012
Outstanding service. Ryan was very helpful. Thanks


Arlene McLaughlin
9/26/2012
Always a great job by all thats why we are regular customers. Great service and family friendly atmosphere. Thanks again Honda.


The Bradwells
9/26/2012
We found that the entire experience of buying our new car at West Hills Honda was very smooth and stress-free for us. Everyone was extrememly helpful and friendly and very patiently answered all our questions, especially PJ. It sunds weird, but it was almost like spending a few hours with friends. We are looking forward to buying our next car at this dealership.
Maureen Jones
9/26/2012
I just dropped in with no appointment to ask if I could make an appointment to have my headlight replaced. They said they could do it "right now" and they did. They also did an oil change, which was almost due, a checkup, and a wash. I really appreciated all of that so that I didn't have to come back in (a 30-minute one-way trip for me). They were very efficient and pleasant in their work. I will be back!!!!


B. Ruff
9/26/2012
Kent is not only a truly nice guy, he is a well informed and helpful salesperson. I appreciated his attention to detail during our interactions. I also loved the "Kent University" assistance getting to know my new CRV. I left feeling very well taken care of and I have confidence that I know how to operate my vehicle safely and ENJOY it to the fullest!



Elaine Westerfield
9/26/2012
All of the staff were pleasant, efficient, and performed at an excellent level.



Franklin Stottlemyer
9/26/2012
I took advantage of the Tuesday evening service opportunity and it worked well. The dealership facilities are very comfortable. I like the food options and wi-fi access. Service at West Hills is always a positive experience.
Kurt West
9/26/2012
You always do a great job and make my oil change appointments as pleasant as possible. The free latte really helps! Thanks.
Kristine Vernon-Cole
9/25/2012
The sales team was great. They gave lots of information and it was a pleasure working with them.
Karren Rasmussen
9/25/2012
Great service! Thank you for making the purchase a fun experience



Halli Dephillips
9/25/2012
Excellent service crew! Thank you (again).
Guntis Murins
9/25/2012
Our sales associate Jake was extremely professional and very knowledgable on Honda vehicles. I was very happy that he was our salesman and probably would not have made the purchase with any other salesman. He was able to answer every question I had about Honda vehicles.
Keith Lesher
9/25/2012
West Hills Honda has remained a consistently cheerful and skilled group dedicated to servicing my car in a timely and efficient manner, while remaining relaxed and friendly.






Kathryn Yeoell
9/25/2012
Excellent customer service provided by Service Department personnel.



Elmer Anies
9/25/2012
As always, PJ is awesome. My family and I are dedicated PJ fans for years and will continue to be so. Love my new Fit, tho desparately sad Honda did away with the Element...sad sad day for Element lovers. Easy easy process to buy at car at West Hills Honda.
Charlotte Ager
9/25/2012
The sales manager gave superb customer sevice. EXCELLENT. Thank you.



Carl Christensen
9/25/2012
Mr. Jeter in Service Department provides outstanding customer service and is very knowledgeable.
Terry Thomas
9/25/2012
Excellent, professional service as usual! I guess I would be surprised at this point of anything less. We have been dealing with Branden for service on both our vehicles for sometime now and continue to be happy with the results.
James Gustin
9/20/2012
We have bought new Honda's from you for years. We appreciate the service fellows who have taken care of our maitenance with all. We just had the 09 Honda Accord serviced and it came back looking like a new car. Many years ago on one of of our first Honda's, a problem arose with a sales person. A down pmt type thing. The company took care of it immediately when finding it out. Thanks to all for taking care of your old customer.
Don and Jacque Thornton
9/19/2012
I had my oil changed and as always really nice staff! Everyone there was very helpful with my 2 kidos I brought with my ( 3 mo old and 2 year old) I didn't catch my sales reps name but he even boght the battery I needed for my key! The system was down in the merchendise shop and he didn't want me to wait forever, very nice! Thanks!
Marie Moore
9/19/2012
Always enjoy working with Brandon. All of it makes for a very good experience. We're quite happy with our continuing relationship with West Hills Honda!
James Norman
9/19/2012
Ryan was very professional and friendly.
Mary Franzen
9/19/2012
We experienced perfect customer service.
Dale Hollingsworth
9/19/2012
Jeter always does a GREAT job. Thanks.
Vince Pace
9/19/2012
Once again a great job done by your service department!
Anthony Lewis
9/19/2012
Best service on the West Coast.
James Robinson
9/19/2012
Thank you Rob. We appreciate the professional and friendly staff at West Hills. The car is exactly what we were looking for. We have been researching different suv's for several months, and the CRV really impressed us. Janet said to tell you she is "hard to please" and she could not be happier. I really like the car too. We had a perfect experience with Jason and Akeem.

Janeen liked it alot!!
Jake and Janet
9/19/2012
Jon, was very helpful during the service of my '04 Pilot.



Dave Cox
9/19/2012
I couldn't believe how fast you were. Thank you. We always receive fantastic service from you.
Richard Blake
9/19/2012
Service was great. Waiting time was minimal. Nice dealing with you.



Conrad Yunker
9/17/2012
West Hills Honda is the best. God bless you all!!



Joan and Jack Tench
9/17/2012
Brandon is always wonderful to work with. He is knowledgable, courteous, helpful and patient.
Kasey McPerson
9/17/2012
We've been loyal West Hill Honda customers since our first purchase of a Civic back in 1988. We are pleased to report that your company is outstanding in every way, including your stllar service department's courtesy and performance.
Nancy and Colin Martin
9/17/2012
Everyone we have come into contact with there has been extremely accomendating and knowledgable. We decided to make a big commitment to drive all the way from Lacey to Bremerton for our regular maintenance on our new CRV because of the friendly service we have experienced. Thank you to all but especially Samual our salesman and Ryan Z in service.
John and Joanie Ortiz
9/17/2012
After years of business, that's why we return to West Hills and Kent!



Charles Roden
9/17/2012
After years of business, that's why we return to West Hills and Kent!



Charles Roden
9/17/2012
Brandon explained the work to be done. Car was done ahead of time. Reminded me about using Wells Fargo card to extend payments to 6 months/same as cash and receive an extra 10% discount. Brandon called me by name and walked me to my car. Excellent service!
Alice Truan
9/17/2012
Brandon was was usual very friendly, courteous and professional. It's always a pleasure bringing our Hondas for service. Thank you.



Norman Tabing
9/17/2012
I appreciated the prompt service as well as the information provided.



Patti Schroeder
9/17/2012
I always trust my car repairs to you.
James Hastings
9/17/2012
Dan was great and experience was excellent. Finance business manager was great and fast also. Fastest time ever to purchase a vehicle.



Karla Winslow
9/17/2012
It was a pleasure to work with everyone. I would absolutely purchase another car from you.
Shae Etchey
9/14/2012
My service rep was very courteous and my oil change was ready on time. I love it that they wash my car and give me such pleasant surroundings in which to wait while they work on my car...I can get work done easily or relax while I wait...very great and I get a free cup of tea as well....so I am an extremely satisfied customer!



Catherine Cruikshank
9/14/2012
Randy in service dept is very knowledgable and helpful. Great customer service!



Richard Horn
9/14/2012
Mr. Jeter is excellent to work with; he consistently provides good information for the car owner to consider. I will continue to schedule future service through him.



Hank Gacek
9/14/2012
Always great service.thanks for taking such good care of us and our cars.



Jack Roberts
9/14/2012
Service was very professional as always. Its always a pleasure to come back. Thank you.
Norman Tabing
9/14/2012
I felt comfortable with everyone I dealt with. Best experience I've ever had buying a car.
James Pavlock
9/12/2012
I've had this car for 12 years now and have brought it in to you for all the major work. Without exception I've been most satisfied. Thank you.



Larry Nakata
9/12/2012
Brandon Montana was very and is always courteous and very professional. His customer service skills are outstanding. It's always a pleasure working with him. Thank you.
Norman Tabing
9/12/2012
I brought my CR-V in for service and a brake problem. It was diagnosed quickly and fixed quickly too, and at a reasonable price. Thanks Jeter, and crew!



Max Streeter
9/12/2012
Dan our sales associate was very helpful and we did not feel pressure at all. Even though we already know what we want.
Rhoniel Suarez
9/12/2012
PJ was great. Very helpful. I will continue to buy cars with West Hills Honda.



Betsi Feider
9/10/2012
Everyone was very courteous. My car looked great from the wash and vacuum also. Thank you!
Heidi Svensson
9/10/2012
I arrived at 4pm on Thursday to pick up some new tires. I had a pick nail in one and the other tires were in poor condition. Jeter found the four tires I needed and arranged to have them picked up so he could install. Also he did my needed oil change and alignment. He stated the truck would be ready for me by 6:30 PM. As the tech was working on the tires they noticed my front brake pads were almost gone. Again Jeter insured the correct pads were found, delivered to the tech and installed. Even with the added work my truck was ready for me at 6:40. I needed the truck on Friday and Saturday for working with my sons. He stayed until I left. I believe he went beyond his normal job to insure I had the truck to support my two sons. A big thank you and well done to Mr. Jeter.


Tommy Horton
9/10/2012
Great job. I will be back for service at this dealship.



Norm
9/10/2012
Gerter is also helpful and has great smile on his face. I enjoying having him work with me.
Aleatha Patterson
9/10/2012
I had a flat tire that I had no idea that I had. You guys took such great care of me that's the reason I will continue to come back for your service.



Erik Wofford
9/10/2012
Brandon was professional and spot on. He realized I didn't need as many things taken care of as I thought and saved me money. it's why I bring my car to you for maintenance....because you actually look out for the owner. Mahalo (Hawaiian thanks)
Ken V.
9/5/2012
Working with both Jeff and Jason was a pleasure, and we felt well taken of throughout the entire sales process. Well done, WHH!



Terry Thiele
9/5/2012
Kent Tompkins was a pleasure to work with. He was very attentive to our questions and took us for a test drive and did not try and hurry through anything, but took his time to explain exactly how the car's functions worked. He was very easy going and had a great personality!
Mary Morris
9/5/2012
We purchased a 2010 Honda Civic Hybrid. Don LOVES his new car. This was our second purchase from Kent Tompkins and the Haselwood Auto Group in less than two weeks. Once again, Kent made us feel like family. Another enjoyable and easy transaction. We will continue to encourage our friends and family to visit West Hills Honda. Thank you to Amy as well, for making the finance portion as painless as possible!!
Don and Cheryl Stauff
9/5/2012
Everyone there was very professional and exceeded expectations. Would highly recommend. Thanks for a great experience and car purchase.



Mary Stevens
9/5/2012
We are once again so pleased about the service that we had done. We want to thank everyone involved in fixing everything on our van. It is amazing to us that when we drive up Brandon is always there to help with a smile and a caring heart. We know he cares not just about our business but he cares about us. Thanks once again for all you do for us.
Paul Langton
9/5/2012
I appreciate being able to book appointments online. The service, costs and professional behaviors of representatives is always excellent! It is worth driving across the bridge.
Michelle Morrison
9/5/2012
This is a great staff and very welcoming. I'm always impressed by my treatment when I take my car in to be serviced. Thank you.

Pat Smither
9/5/2012
You have a great staff of people. Sean Chapman is an excellent advocate for your company.
Rob Whitehead
9/5/2012
Really liked the option of having the customer service van drive me to my building, so find it hard to get up there after work.
Allison Moore
9/5/2012
Jeter and the rest of the service advisors are the best. I receive the utmost highest courtesy when I bring my Honda in for oil change or whatever needs to be done. You have a great team. Because of the great service I have recently another Honda. I will be back.:)



Donna Gulas
9/5/2012
You guys are great. My daughter just bought a 2009 Accord yesterday on my recommendation. She loves it. Now my wife wants one. I'm slowly going broke. My first Honda was a 73 GT. Mostly a motor cycle with 4 wheels. Bought it in Sasebo, Japan when I was stationed there. Times change!
Bruce Loughridge
9/5/2012
Prompt, courteous service. And the Bean Counter made great sandwiches. Thank you!
Jim & Stella Williams
9/5/2012
Service Department at Honda are friendly and helpful. I continued to use Honda Service Department for all my car maintenance and repairs because they provide excellent customer service.



Alyssa Valentine
8/29/2012
A routine oil change, but as usual, all the folks at West Hills were totally courteous and professional. I highly recommend this dealership to anyone who is interested in buying or servicing a vehicle.
Katherine Wray
8/29/2012
Service Agent, Randy always goes the extra mile and Shannon always shows integrity and excellence in taking care of my vehicles as a mechanic.



Patricia Moore
8/27/2012
Just want to say thanks to Jeter for treating us fairly and taking care of our maintenance needs. I left feeling confident that we paid a fair price for our work that was accomplished.
Jim Martin
8/27/2012
I always ask for Brandon Montana. He is an excellent service person. He is dependable and trustworthy. He is definitely a positive asesst to West Hills Honda. I have an Odessey, CRV and just recently purchased a Ford 4x4 pick-up. West Hills Honda and Brandon will be the my service team. I am sure the rest of the service team good, but Brandon seems to stand out above the rest. Thank you for your time.



Harry Sprinkle
8/27/2012
Brandon is excellent! Knowledgable, truthful and a pleasure to do business with.



Linda Fulkerson
8/27/2012
The detail that I had done on my car looks great. I feel like I have a new car.



Larry Logan
8/27/2012
All of the customer service reps are great. It's a pleasure to have my vehicles serviced there.
Harry Furusho
8/27/2012
Great customer service provided by Jon Oeller. Thanks to him for his patience and great attitude. So appreciate the free coffee and shuttle service. Dale and John were great drivers and very comfortable to ride with. Only had car serviced yesterday, so far it runs great. ;)
Lindsy Ingram
8/27/2012
Just want to say thanks a lot. Brandon has always been very professional and always been very helpful. It makes the experience a lot better.



Jose Reasol
8/27/2012
The service manager who helped me was extremely helpful. I appreciated his effort to solve a small problem with my glove box.



Mary Arseneau
8/27/2012
The dealer Sean Chapman was a great salesman. He worked with me to get the price I wanted and always answered all emails right away. It was the best car buying experience that I have ever had.
David Felchner
8/27/2012
Great service as always from Jeter. Thanks!



Christopher Norberg
8/27/2012
Everyone was very helpful and friendly.....We love our new Pilot!



James Stockton
8/27/2012
Oil change that was due and additional 30,000 mile service were done at the same appointment. Service rep mentioned that the 30,000 mile check was due soon and could be completed then. Saved me time and making another appointment. Didn't feel pushed into it though. Good service, friendly, efficient, people. Thanks.



Catherine Mattson
8/27/2012
Our sales associate was great. I had two kids with me and he was very patient and heloed in any way he could. I would recommend others to go to him directly.



Katherine Vergara
8/27/2012
Always a pleasure to deal with Jeter. We trust and rely on Jeter to make sure of what the problem is and then to get it fixed as reasonably as possible.



John Merkel
8/24/2012
Jason Williams was a VERY nice and knowledgeable salesman. I would definately recommend him and West Hiils Honda to anyone looking for a car. Everyone was real friendly and helpful while working with me.


Mariellen Sparrow
8/24/2012
They beat the estimated time for the job to be done. I only bring my two Honda's to you folks.
Larry Pettit
8/24/2012
Everyone was very helpful. I really appreciated having the shuttle avaliable to take me home and pick me up again when my car was ready.



Ursula Hermanson
8/24/2012
Ryan Zieg is AWESOME!
Marilyn Romero
8/24/2012
Thanks for wonderful service everything went well and they fixed it and is still covered under the warranty the service was excellent.
Barbara Martin
8/22/2012
The staff is friendly, polite and helpful. Couldn't ask for anything better.



Michael Johnson
8/22/2012
Wife brought in car for an oil change, and said that the dealership was fast, courteous, and the sales men came out to ensure everything was ok. Customer service was very good, and remembered her, when we bought the vehicle. Thank you.



Scott Bumguardner
8/22/2012
Great service, great people.
David Rustvold
8/22/2012
The best customer service! Great job! Thank you!



Anthony Lewis
8/22/2012
I appreciate that Brandon took the time to keep me informed about the maintenance of my car and ways for me to affordably keep my car in excellent shape. You are always polite and friendly. Thank you.
Gwynn Rogers
8/20/2012
Thanks for the best car buying experience I have ever had.
Glenn Wylie
8/20/2012
We really like the West Hills Honda family.
Steven Carver
8/20/2012
The primary reason we continue to return to West Hills Honda to purchase cars (and we have purchased several there ) is the sales person we work with - P.J. Zellinsky. He simplifies the chaos, ensures we get what we want, and clearly explains the options when what we want is not available.
Debra Kluth
8/20/2012
I, Ann Cook, was the customer for my 122,000 mile tune-up for my CRV. I have dealt with Mr. Jeter in the past and now ask for him by name. He is never pushy. I appreciate his humor and honesty. I will continue to do business with West Hills Honda because of him.
Barry Cook
8/20/2012
We would like to personally thank Dan Pacut for assisting us with our new car purchase. In all the years that we have been patronizing West Hills Honda he has always treated us like family. We greatly apperciate his expertise and superior customer service skills. We would highly reccommened family and friends to go see DAN! Thank You.... Kim and Mark Moriarty
8/20/2012
It is truely a pleasure to bring my car in for servicing. Everyone is friendly, service is timely and I appreciate your having a shuttle service. Brandon is quick, efficient, and is a good communicator on the final costs.
Arden Norvold
8/20/2012
Keep up the good work the customer service was awesome.



Natan McGowen
8/20/2012
I went in to schedule my 105k on my 2007 Pilot. There was an opportunity to get it right in which Jeter made happen. I have been a customer of West Hills Honda since I purchased my Pilot in June of 2007. There is one thing that sticks out at West Hills and that is Jeter. He has overseen the maintenance of my Pilot since purchase. He always treats me like I'm a Millionaire and rolls out the red carpet for me. His enthusiastic, jovial, honest and always helpful demeanor is second to none. I appreciate the awesome and professional services he provides to me and the high quality representation he is to West Hills. I entrust him fully to take care of me and my Honda. Thank you Jeter:)
Michael Bass
8/20/2012
JAMIE WAS INCREDIBLY THOROUGH IN SHOWING US ABOUT THE CAR. I'VE NEVER HAD A SALESMAN INVEST SO MUCH TIME!
Lois Schultz
8/15/2012
Ryan was very personable and gave us great service. Thank you.



Jacqueline Moseley
8/15/2012
Jason and Sean took great care of us for both Civic purchases.



Kathy Wilmarth
8/15/2012
Trust is a big deal to us and we trust West Hills Honda and Jeter to get the job done.


Irene Gogerty
8/15/2012
Prompt, courteous and friendly service. Thanks for the free latte.


Randall Howe
8/15/2012
Mr. Jeter in the Service Department provided outstanding customer service.
Terry Thomas
8/15/2012
I have always received great service from Mr. Jeter and West Hills Honda. That's why I have been doing business with them for over 20 yrs. It is a pleasure to do business with them.


Jon Gauntz
8/15/2012
Ryan gets it done! He was able to have my Honda thoroughly checked out so I knew exactly what to expect from my upcoming servicing. He kept me informed as to timing and possibilities as a rewards card member which I appreciate! Mike Brodersen is an outstanding service mgr. The entire team at West Hills Honda is dynamite! Thank you for another stellar,can do experience at West Hills Honda Service Dept.


Roberta Daniel 2010 Honda Civic Bremerton resident and fan of your service dept!
8/15/2012
I am proud to say that you have serviced by 1992 Honda Accord for the last 20 years, and I have always been pleased and felt that you appreciated my service even after 20 years with me drivng the same classy Honda 1992 Accord. Again thank you for your service, hospitality and friendly atmosphere. You have always been there to help and to give credible advice.
Cherry Rachal
8/15/2012
The service advisor was friendly and helpful. We have always relied on West Hills Honda for good service.
George Amburn
8/15/2012
Excellent service and on time. Thanks. We will be back again when our Honda needs more service.
Jeffrey Denson
8/15/2012
Brandon as I expressed to you your service department is a big reason why I buy cars at West Hills Honda. I so appreciate your customer service. Thank You!
Beth Balder
8/9/2012
Jeter was great to do buisiness with would recommend him to anyone.


Al Shauers
8/8/2012
Hubert is another West Hills Honda person that's a pleasure to work with. Professional, cheerful, concerned. It's a great convenience to be able to have my Acura serviced by your organization at fair prices too. It sure beats taking a ferry!
Ed Krzyzanowski
8/8/2012
Thank you for repairing my car on same day as it was towed to you. I would have expected it to be a day or so.
Randy Collard
8/8/2012
We found Jake to be very helpful and nice to work with. In fact, everyone was. We are very excited to have the new car.
Joanne Hudiburg
8/8/2012
I appreciate the honest way in which Jon Oeller dealt with me when we were discussing my options. He was very helpful!
Donald Seim
8/8/2012
Always a pleasure to deal with Jeter.
Kip Mckinnon
8/6/2012
I thought Ryan was a great help he was pretty much right on, thanks!
Brian Demato
8/6/2012
Great service tech :) We will be back!
The Hunts
8/6/2012
Randy is awesome...best service advisor I've ever worked with. And I love his hair.
Grace Mateikat
8/6/2012
Jason is terrific.
The Morrisseys
8/3/2012
The vehicle was ready BEFORE it was originally promised - a timing belt replacement - which was nicely explained to me beforehand. It saved me several hours of waiting - in your nicely appointed computer area upstairs! Thank you, Dave Wendt Col USAF Ret.
8/3/2012
Randy in the Service Department is very knowledgeable and does a great job!
Richard Horn
8/3/2012
The Service Department guys were great! Very helpful and had a great sense of humor!



Marlene Rambo
8/3/2012
Once again Jeter took care me and my Hondas (Pilot & Accord). We arrived early and were immediately accommodated into the work flow and were delivered our cars early. We appreciated the service point accumulated program also.
Charles Dean
8/2/2012
I brought my newly purchased 2008 Acura MDX in for service and Jeter took exceptional care of me. Not only did he explain the repairs and service thoroughly, he went the extra mile and spent a long time with me to go over some of the features of the MDX I was unfamiliar with. Because of his exemplarary service, I will definitely be coming back to West Hills Honda for all of my service. It was a pleasure and Jeter made it fun learning about my new car. Thanks Jeter!!
Brad Buskirk
8/2/2012
We are very pleased with our CRV, thank you for everything!

Anita
8/2/2012
The guys at West Hills Honda are great. Thanks for many years of service to our 4 Hondas. Yes we bought them all from West Hills Honda.
Douglad Kozminski
8/2/2012
Brandon is always friendly - no matter what car I bring in for service. Thank you for the extra look at the noisy wheel. Cleaning off the dirt/rust took away the squeek. I was glad to know I was not driving an unsafe vehicle. I will be a repeat customer.
Donna Busha
8/2/2012
The best sales and service around, Thanks!
8/2/2012
I trust the Brandon's opinion enough to ask him about another car I was considering buying. Trust is earned, thanks!
Lloyd Larrowe
7/30/2012
My service appointments always are perfect. Thanks to all of the service personnel.
Myra Redlack
7/30/2012
Brandon communicated the repairs needed and the cost well. He kept in touch informing me of the progress of the repairs. Thank you for fitting my repairs in without an appointment (my car was towed to the dealership the night before). I appreciate the car wash too.
Mary Franzen
7/30/2012
Service was excellent and I'll return again!
G. Cultum
7/30/2012
You guys are AWESOME!
Chablis Torrence
7/25/2012
Wonderful experience! Your friendly staff made my day!
Sarah Peters
7/25/2012
Enjoyed working with PJ, love our new Honda CR-V!
Vicki Sontag
7/25/2012
Great job; friendly and prompt service. I'm very happy with my service visit.
Roger Herrin
7/25/2012
Samuel, Josh and all that helped with the purchase did a great job!
Stacia Speck
7/25/2012
Sean and Jamie were both top notch during the entire process. We began looking for one thing and ended up with more than we expected we could afford in our new Civic LX. They made the effort, made the sale and we are very happy with the result of their efforts.
Fred Meredith and Karen Hart
7/25/2012
Sean Chapman did a great job. We will come back to West Hills for our next purchase. RM
7/25/2012
Great job by Akeem Sloan. Second CR-V we have bought from him. Always enjoyable to talk and work with the people at West Hills.
7/25/2012
It was the second time but completely understandable. The condition was more extensive than first thought. The service department and Jeter did a great job. Keep up the good work. The good work the service department does weighed heavily in the decision to buy a new CR-V this past weekend from West Hills Honda.
Robert Herman
7/25/2012
Mr. Jeter always provides courteous service and excels at customer service. He is a pleasure to work with and is one of the reasons we continually return to West Hills Honda.
Robert Best
7/25/2012
As always wonderful service from a wonderful guy.
Robert Nelson
7/25/2012
This visit was for an oil change and tire rotation. I have the 3-year service agreement for oil changes, so there were no charges. I love the car wash and cup of coffee. Thanks.
Lydia Stevenson
7/19/2012
I was treated like a queen. they ordered a shuttle to take me to the Silverdale Mall, picked me up on time. I was very happy.
Patrick Walsh
7/19/2012
Routine oil change. But in addition, I had questions about my trailer hitch and items that I should or shouldn't have. The staff and especially my service person did an excellent job of working through the situation to get my question answered. Thanks!
Gerald Childs
7/19/2012
Hubert Jeter is a person that really goes all out to make sure that your time at West Hills is time well spent.
W. D. Lawson
7/17/2012
I was pleasantly surprised to be able to get in on a Saturday without an appt. I'll be back in the future!
Dawn Ericson
7/17/2012
Mr. Samuel Canfield is excellent in customer service and a pleasure to work with in all aspects of assisting me with my vehicle purchase. I certainly will be referring business to him and West Hills Honda.
Jose Puertas
7/17/2012
Very pleased with the repair and maintennce of our Honda Accord. We received discounts that were greatly appreciated.
Curtis Starkey
7/17/2012
Brandon was great! He was very helpful and went out of his way to make the repair easy, quick and efficient. Thanks!
Fred Freeland
7/17/2012
Hubert Jeter is an awesome service advisor. He takes good care of us and always make sure things are done right. Very good customer service.
Denese Bowman
7/16/2012
Best car buying experience we have ever had. You have awesome salesmen and make the whole process really stress free! thanks again so much we love our new Pilot!
Matthew Prchal
7/16/2012
Brandon was extremely helpful telling me what was wrong with my car. Thank you so much!
Elizabeth Waddell
7/12/2012
It's always a pleasure dealing with Kent to buy a vehicle. He is hardworking, knowledgeable and approachable. He understands what I need from a Honda vehicle and makes sure I know my options. He represents West Hills Honda very well. Thanks for the excellent service!
Ace Agustin
7/12/2012
I'm very satisfied with the automotive work and the customer service that West Hills Honda offers its customers. Thank you.
Phyllis Jelley
7/12/2012
This is my third lease with Honda West Hills and once again, I received outstanding service in the selection and lease of my new Honda Accord. My personal WELL DONE to Jamie and Jake who made this experience a very good one.



Arlington Eifert
7/12/2012
Mr. Jeter is awesome! I came in without an appointment and he fit me in with no problem. My vehicle was ready quickly and I was good-to-go. West Hills can be very proud of how Mr. Jeter takes care of his customers.



John Alagna
7/12/2012
This was my first visit to West Hills Honda having purchased vehicle from Wilder Honda in Port Angeles. Pleased with the service received and will return for future service needs.
Freddie Schubert
7/12/2012
I always take both my hondas to West Hills Honda for service. I also ask for Brandon Montana because of the execellent service and professionalism he offers. He is also personable.
Harry Sprinkle
7/12/2012
Nothing but great service each and every time I have taken my car to West Hills. A real team of professionals there!
Patrick Graves
7/9/2012
I was very pleased with my experience and the exceptional service I received from both Sean and Josh.



Debbie Steinhour
7/9/2012
Went above and beyond, I had a time crunch and didn't think I would have time for a car wash, but they were able to get the oil changed AND the car washed within the promised time frame-great job!
Robert Somerville
7/9/2012
Very efficient, helpful and courteous. Very happy with the service department. Thank You!


Karen Woods/Marvin Newman
7/6/2012
ALWAYS GREAT SERVICE---- A PLEASURE TO DEAL WITH WEST HILLS HONDA!!!



Clifford Eckman
7/5/2012
Randy Strassburg was a GREAT help! Please pass our thanks along to him. Keep up the good work.
Randy Pratt
7/5/2012
All went as I was told & my car came back nice & clean, plus service with a smile. What more could one want?!
Darlene Calvert
7/5/2012
Good staff and informative. Was not pressured, and we found the right vehicle! Thank you.
Scott Bumguardner
7/5/2012
Love the fact that you are greeted and the door to the car is opened for you and returned by keys at the waiting area all in a very speedy and courteous manner. Wouldn't go anywhere else for servicing.
Karen Bishop
7/3/2012
Love having my car washed and water to drink while getting an oil change...sooo nice.



Carol Johnson
7/3/2012
Jeter was great, explained the maintenance that is coming up on the vehicle and helped to make sure that it will be promptly scheduled and future costs understood. Thanks.
Tim and Amy
7/2/2012
Service was great and wait time short. Service person is wonderful! Kuddos to Jonathan Oeller!
Robert Nelson
7/2/2012
Brandon is an excellent Service Rep. He has always taken care of my needs from the time I walk through the door until I leave, and more. I believe he has a great relationship with the men doing the work on vehicles. I will continue to keep coming back.



Harry Sprinkle
7/2/2012
My recent visit to West Hills Honda was very pleasant and the service was great. My vehicle was ready in a timely manner and Jeter was fantastic as always :)



Chelsea Burmeister
7/2/2012
We appreciate Mike, Jeter and Randy. They are very efficient and always take good care of us. Thank you!!
Ted Turner
7/2/2012
Superior service. We felt welcomed and confident that the recommendations were appropriate and in our best interests.
Shane Spiese
7/2/2012
This was truly an amazing experience. Not one that we expected. We began the process of purchasing a new car like everyone does, hoping to get the best deal without feeling pressured. Samuel was great to work with. He really cares about the customer experience and couldn't have been any more friendly and informative. He is very knowledgeable on the process and the product. He covered every detail of our CR-V front to back. He was very patient going over how to use all the features of the car and even synchronized my cell phone to the Bluetooth system. Samuel has a very fun personality to work with. He kept me updated with the waiting process of ordering our car. This whole experience felt more like working with a friend not a just an average sales person focused only on his commission!
Joanie Ortiz
7/2/2012
This is my 3rd vehicle from West Hills Honda. All of the staff rocks!! That's why I continue to go back. Absolutely, zero complaints with their whole team!



Anne Brown
7/2/2012
I love your service guys!!! They know how to treat coustomers right!
Victoria Matz
7/2/2012
Good customer service. Staff was very friendly and professional. Thank you.



Keith Chhum
7/2/2012
Excellent Customer Service! Friendly and courteous!
Sofia Tripp
6/28/2012
Always a pleasure working with Jeter and his expertise. Appreciated being able to use a discount coupon for the service. Thanks, Marc
Marc De Van Der Schueren
6/28/2012
Please continue your outstanding service that you've been doing all the time whenever I visited your service department!
Narcy Linsangan
6/28/2012
Awesome customer service!
Paul Sartor
6/28/2012
Kent made me feel very comfortable during the entire transaction. I was extremely happy with my decision to purchase from West Hills Honda. I had other choices but feel lucky that I ended up here.



Bill Miller
6/28/2012
Always a pleasure doing business with West Hills Honda. Thank you West Hills Honda! We appreciate you! Jim and Jeanette Bradwell
6/28/2012
Mr. Jeter did a superior job. Fast turnover and the job was done right with a fair price.
Glen Haden
6/28/2012
Everyone was very polite and professional. I will be back for my next oil change.
Dawn South
6/28/2012
Sam is an example of what EVERY member of the sales staff should strive to be like. This includes both the purchase and delivery processes. He should be the one who is training new sales staff in addition to what he is doing currently. Great Job.
Larry Sullivan
6/28/2012
I was treated very well and I was very happy with the service I received.



Adrian Rowe
6/28/2012
Very helpful and I love my new car!! This one is a keeper and only this dealership make me happy and satisfied!! Thank you so much!!!
Jose Morales Martinez
6/28/2012
Your service department is great. I was in and out with an oil change and a all-points check. I really appreciate the auto wash. Thanks for your great service!
Catherine Scott
6/28/2012
The West Hills Honda Team does excellent work!!!!!!!
Adam Petersen
6/28/2012
The service technician assigned to me yesterday was exceptional. He updated me several times on the progress and personally washed my car to expedite the process. He was outstanding.
Alan Gatzke
6/28/2012
The service work took exactly as long as I was told when I made the appointment. Had a great lunch in your little cafe while I was waiting. Thanks.
Lee Kulla
6/28/2012
Jon listens and is helpful. I always go to Jon first and like to think we have a working relationship regarding the care of my vehicle. Further, as my husband is an invalid, my wonderful 2005 CRV is more than important, it's essential. I like to know your good care makes the vehicle so reliable. I recommend Hondas to those I know who are looking for a new car.
Claudia August
6/28/2012
Ryan did a great job taking care of the whole process.
Ricardo Roque
6/28/2012
We were very happy with our experience at West Hills Honda. Samuel did an excellent job helping us decide on a car. We definitely would use West Hills again.
Michael Pritchett
6/20/2012
Kent Tompkins delivered above and beyond the call of duty. The best experience I have ever had at a car dealer!
Francis Holcomb
6/20/2012
Great Customer Service from Jeter! I am always satisfied with my visit when I bring my Honda to West Hills Honda. I will be back! Thank you very much.
Beth Thorpe
6/18/2012
My CRV was ready much sooner than I anticipated (2 hours vs. the 4 hours I expected). The service was excellent and they even washed my car (which was sorely needed). I am completely satisfied with the service and will continue to rely on West Hills Honda to service my vehicle. Kudos to John in their service department for treating me and my vehicle so well!



Kathy Potosnak
6/18/2012
Jon is an example of what EXEMPLARY Service is all about, and why the West Hills Service Dept. is as sucessful as it is! Great service and great attitude.



Larry Sullivan
6/18/2012
Everyone I met was fabulous and treated me respectfully, and kept me fully informed. A great experience.
Karen Barrows
6/18/2012
Working with Kent was a pleasure. This is my best car buying experience.
Ron Nelson
6/18/2012
Jeter is the reason I keep coming back to West Hills Honda!
Lindi Zuber
6/14/2012
I appreciate being seen on the same day I called in.



Robert Weschler
6/14/2012
Thanks for the service on my 2002 Honda Accord. Special thanks to Brandon Montana and to Jeff Farman who work on my car. Julie Trygstad
6/13/2012
Love that they know who I am when I show up!!! Always great customer service!!
Nikki Voge
6/13/2012
Jason Williams was an excellent sales person without being the pushy type, if he were we would have left the lot. He is a great asset to West Hills Honda and we truly enjoyed working with him and Akeem.
David Dyer
6/13/2012
I had a great experience the gentleman that helped me was fabulous I hope I get to work with him again. His name is Ryan Zieg he did a super job!



Melinda Petrie
6/12/2012
Great service from the Service Consultant Ryan Zieg.



David Rustvold
6/12/2012
I enjoy working with Randy and Mike. I have continued to work with Randy now that he is back because I value his honesty. He and Mike are individuals I trust, otherwise I would take my Acura RL back to Fife.
Tom Schmuck
6/12/2012
My salesman, PJ, was great. I was tired, and only looking for a car because my car had died (transmission out on 302,000 mile Odyssey). So I was stressed and focused and did not want to waste time. He helped me find exactly the car I wanted for the price that we were comfortable paying. He even steered me away from a vehicle that I was considering, knowing that I was not going to like it in the long run. He told me later, "You are an Odyssey person", and he was right. I was not even going to look at an Odyssey, after driving one for 10 years, but he talked me into it, and I knew I was going to get one as soon as I opened the door. I love my car, and have only good things to say about P.J., and West Hills Honda.


Lisa Hatfield
6/8/2012
I had a previously horrendous experience purchasing from another Honda dealer, including buying an undisclosed damaged new car. Consequently I was very wary. Samuel and his colleague Jason were wonderful. They are both, in my opinion, genuinely nice friendly people who I liked very much. There was a lack of vehicles available (not Samuel's fault) but he worked with me and got me the car I wanted within a reasonably timely manner. Again, with my previous experience, I thought that sitting with the finance person would be where I would be rolled over. Akeem was great, even finding financing lower than I ever thought it could be. He is amazing, I so much enjoyed working with him. There were no surprises, no gimmicks. I love my new car, and I loved my buying experience with West Hills Honda.
Patricia Sheffield
6/6/2012
Just wanted to comment on how friendly everyone is at West Hills, from the young ladies making our complimentary coffee, to the salesman telling me about the car on the show room floor, while waiting for my coffee. I especially want to let you know how professional, knowlegeable and friendly Ryan Zieg was, he was a pleasure to work with.
Deborah Sweitzer
6/5/2012
Ryan did a great job of keeping me informed, before, during and after the service. West Hills Honda has an outstanding staff in their service department and the best customer service in the county. Always a pleasure, Erin Zickenberg



6/4/2012
The service was the best that I have ever experienced at an automobile dealership. James answered all of our questions and walked us through every step of the purchase. He is a great asset to your company.
John Emery Wyatt
6/4/2012
Randy was nice and helpful, I will Be asking for him in the future. He also had our car washed without us asking which was Much appreciated. The last time I had work done we spent ten times more$ and left with a dirty car. Thanks again Randy!
Jon Daly
6/4/2012
Ed Pilotte and PJ made this a easy transaction. Great sales guys.



Elizabeth Bohlmann
6/4/2012
Everyone we came in contact with were friendly and courteous through out the process. Mahalo (Thank You). Robert Keliinoi
6/4/2012
We had some vehicle issues after purchase, but Ken did a great job getting us taken care of and back on the road. We appreciate all of the hard work you all put into this transaction and we will definitely come back for future purchases. Overall one of the best car buying experiences we have ever had. Thank you!
Clark Matson
6/4/2012
Your service staff are courteous and knowledgeable. I'd recommend West Hills Honda to anyone I know who wants to buy a car.
Ramon Calantas
6/4/2012
We would recommend Samuel Canfield to anybody we know to come purchase a Honda.
6/4/2012
Samuel Canfield was very attentive to our needs, wants, and help make the process very compliant with what we needed. He was the best car salesman we had dealt with to make our final purchase.
Jessica Splaine
6/4/2012
It was a very good buying experience.
Scott Holmen
6/4/2012
Glad Randy is back! We love Randy!!!
James Rynearson
6/4/2012
Your service staff are courteous and knowledgeable. I'd recommend West Hills Honda to anyone I know who wants to buy a car.
Ramon Calantas
5/31/2012
I've been a West Hills customer since 1988 and have always been extremely satisfied with the service received over the years.
Carl Olson
5/31/2012
Just keep Mr. Jeter there. He always makes the trip down from Sequim worth it!
Tom Mitchell
5/31/2012
Brandon was extremely courteous, and very helpful. I was utterly surprised that he was as helpful as he was. He went above and beyond to answer my questions and to make sure things were done right. I have never had a better experience dealing with a dealership, service shop, or other similar facilities as I had with Brandon. Thank you Brandon for all you do. And please keep up the excellent work.
Ryan White
5/31/2012
We came in for an oil change and drove out with a car. Not sure how that happened. Looking forward to working with this dealership in the future.
Malcolm C Thomson
5/31/2012
The staff is very customer friendly and listens to the needs of their customers. This is my 2nd purchase of a Honda and I wouldn't hesitate to purchase another car from Honda. Thank you to all. I would recommend West Hill Honda to my friends who are looking for a car. Jamie was awesome!
5/31/2012
Jon Oeller is just one example of why I will continue to return to West Hills Honda for service.
Larry Sullivan
5/31/2012
PJ Zellinsky our salesman was outstanding, very knowledgible and hard working to ensure the sale was completed a timely and professional manner. It is simply a joy to purchase a car from PJ!
Tim and Amiko Baltz
5/31/2012
The service to my car was above and beyond expectations. I was amazed that my car was washed and vacuumed when I had only taken it in for an oil change and inspection. Honda service rocks! I bought my car from West Hills Honda and have loved it from the moment it was mine. The sales and service teams are professional, organized and understand how to win the respect of the customer. I shout praises for the West Hills Honda service team and will tell all of my friends what a great place this is. Thank you so much!

Happy customer, Cindy Lucarelli
5/31/2012
I just wanted to say that Jamie is "awesome". The whole staff at West Hill Honda were great. I recently just purchased my 2nd Honda (on Monday May 28th 2012) from you and we are very pleased with our choice. Thank you for the great customer service.
Donna Gulas
5/31/2012
Jamie Block made our experience very satisfying.



Steve Fossum
5/31/2012
I've been a West Hills customer since 1988 and have always been extremely satisfied with the service received over the years.
Carl Olson
5/31/2012
Amazing staff caring and very understanding. Very pleased. Thank you.



Andrew Spera
5/31/2012
We love Jeter. He is the number #1 service guy!!! Funny and always very helpful. Thanks for always being there for us Jeter!
Jodi Mckeegan
5/31/2012
Ed Pilotte did an excellent job working with me and my wife. He explained the difference between two cars I was interested in: Accord and Civic. He was very thorough and knowledgeable. After we decided on the vehicle we wanted he showed us all the details in the operation of the Civic. We also drove both vehicles. We signed up for the maintenance service and hope that department is as service oriented as the sales department.
Mary Wick
5/31/2012
Automobile was ready earlier than promised. Ryan explained work that was done and answered all my questions.
Alice Truan
5/31/2012
Love working with PJ, and will be back to see him in the future.



Edgar Steinsvik
5/23/2012
Brandon Montana takes very good care of all our automotive needs. I'm sure the other service tech's do an outstanding job also, but Brandon is our man. Thanks Brandon for all that you do for us.
Fred Gilmore
5/23/2012
Great Service as always. Everyone is so pleasant and accomodating. Thanks so much!!
Beth Balder
5/23/2012
Thanks, Jeter, for excellent service and getting my car to The Detailer.


Jackie Westwood
5/21/2012
Service advisor was very helpful and friendly and it was a pleasure coming in and having necessary service completed on my Honda Civic.



Virginia Hangsleben
5/21/2012
Jeter is thorough and fair. It is always my preference to work with him!
Jimmie Skinner
5/21/2012
Jeter is a professional in every respect.
Henry Brooks
5/21/2012
Excellent treatment of customer. Ticket for free drink at snack bar is a really thoughtful gift. Wait was not too long and relaxing atmosphere for waiting. Good explanation of work done. Overall, a very pleasing experience.



Richard Meyer
5/18/2012
Great job by the Team....Jamie, Josh and the sales managers.



Joseph Kwilinski
5/18/2012
All of the employees that I dealt with at West Hills were all very nice and professional about their job. I will be telling everyone that I know that needs auto repairs done to go to West Hills Honda. Thank you for your time and honest work.



David Key
5/18/2012
Always a wonderful job! Thanks a lot and I will see you again.



Herminio Calpo
5/18/2012
Jeter provided the best service and made sure I was completely happy. I'm so thankful for Jeter's help and all he did to fix my car.
Andrea Keller
5/18/2012
This is my second vehicle that I have had the pleasure in buying at West Hills Honda. Everyone was outstanding in helping me with my purchase. I can't say enough. Thank You, Jon Vieira
5/16/2012
Brandon and the crew have always given me top-notch service and communcation on my cars.
Paul Kwilinski
5/14/2012
This was my normal oil change and as it came in at a low flow of people I was in and out quickly. I received a car wash which was very much appreciated. Also Mr. Jeter took care of getting a pice of trim correctly placed on the door. Thanks for another service action.
Thomas Lee
5/14/2012
PJ was very helpful knowledgeable in the vehicle that we purchased and made the transaction time go very smoothly.
Karla Petty
5/14/2012
Jeter is the best! I always wait for him for our service! He's great!



John Valentine
5/14/2012
Excellent service; out of there in record time. It's always a pleasure there with your friendly staff.
Linda Fulkerson
5/14/2012
H. Jeter is a great pleasure to work with. Personable and professional, I always ask for Jeter when visiting West Hills Honda. On a couple of occassions recently, he detected some neglected routine maintenance items. One of them he caught turned out to save me an almost sure breakdown on an upcoming long trip. That's what its all about in my book.
James Rynearson
5/14/2012
Always great service and professional!
James Gustin
5/14/2012
It was a routine oil change. As always, Mr. Brandon Montana did an OUTSTANDING job. I did not have a pre set appointment. I called Brandon and ask if he can accomodate the oil change service and his reply was, "come on in and I'll have it done". He had it done while I was talking with PJ and your Sales Manager. Another great visit was experienced and added in to my Honda service book!


Vidal Arcaira
5/14/2012
The two time I have been to West Hills Honda, my experience with the Service Department has been outstanding. Service has been prompt, Ryan was professional and friendly, and the job was done right the first time. I would be there more often, but what little work my Honda has required in its first 100,000 miles I've been able to do myself. As the car ages, West Hills will be first on my list should more complex service be required.
Jack Geiger
5/14/2012
Keep up the good work. Thank you for your great services.
Rogato Soriano
5/14/2012
Jeter is always so considerate of me, and I appreciate that he explains what is being done to my car. Your service department is excellent.
Harvey Siders
5/14/2012
Very helpful and considerate service.
Patrick and Susan Power
5/14/2012
Your staff were kind, friendly and very helpful. Thank you.
Shannon Mckee
5/10/2012
Great service - couldn't ask for more.
Christie Veitch
5/7/2012
Not only were done on time they done with my vehicle early!



Robert Skundberg
5/7/2012
Thanks Ryan it was a pleasant experienced I'll definitely come back. Again thank you.
Richelle Leslie
5/7/2012
Brandon Montana has always been awesome at helping us take care of all our automotive service/repair needs.
Fred Gilmore
5/7/2012
The staff was extremely helpful and very courteous -- a pleasure.



Linda Seymour
5/4/2012
I was very pleased with the prompt service. I had scheduled a oil change. Once I had arrived I realized I should make arrangements for some other services that I had not sceduled. I was very happy that I was able to get those things done at that appointment. My service consultant Jon Oeller was very helpful in assisting me.
Janet Kennedy
5/4/2012
Our salesman and your staff are the best we have ever worked with, they went out of their way to make us feel welcome, comfortable, and not pressured in any way. We have purchased several vehicles from West Hills Honda and will continue to return for all out new car needs!
Kim Moriarty
5/4/2012
The customer service was excellent. The baristas were pleasent and efficient. The service was finished in less time than estimated. Very satisfying experience. Leo Robeson
Leo Robeson
5/2/2012
Yes, Edward Pilotte...what an outstanding person, salesman and a professional he is! I been buying cars for many decades but I have NEVER, I'd say it again...I have NEVER met anybody so cool so kind so funny and so all together PRO!!! Ed, it was a total, 1st time in my entire life, pleasure to buy a car. It was also first time that I felt like a partner and not like a victim! You guys as a Honda Dealership setting an awesome example, YOU ROCK !!!


John Lucas
5/2/2012
We love West Hills Honda!
Michael Marrero
5/2/2012
Jamie was a great help in finding the corect vehicle for me. He did is homework up front, so I had a miniumn of time on the floor which was a very improtant thing to me. He also gave me a very fair price the first time so again I had no wasted time on the floor. If I ever needed another car or vehicle I would come back to him. Tommy Horton



5/2/2012
Mr. Jeter in the Service Department provided outstanding customer service. Vehicle was promised on time with no other problems. Thank you for a good visit to West Hills.



Terry Thomas
5/2/2012
This was our initial service call for a routine oil change and overall look. Brandon Montana, your service representative, was very professional, knowledgeable and thorough. Thanks, Richard Russell
5/2/2012
Great job and some of the best service I have ever experienced! We will see you again.



Ed McNamara
4/27/2012
The salesman was great and the general manager took time to be sure eveything was going smoothly. Akeem Sloan is a great financial manager and I feel I got the best deal West Hills Honda had available at the time. I was well taken care of and happy in my new CRV.
Earle Sears
4/27/2012
Your service person Brandon Montana is always very helpful and thorough in helping me which I appreciate very much. I go to him when I want something done on my car as I know it will get done. Thank you, Monty Laughlin



4/24/2012
Jeter did a very good job of fitting my van into the schedule after I had a tire problems and he also got my 45K mile maintance package done. He also help with the appointment I had with Dad to learn some things so I could get my Dad home from the nursing home. He did this all without missing a beat. A job well done. Thank you for giving this time to thank you and him. Tommy Horton
4/23/2012
'actually I was there Friday for a lub job on our CRV & Van. Prefer to have my service work done at the dealership because it is always done on time and to the makers specifications, and I like to have my data on your computers and can be reminded when service id due and on file at the dealership when it is time to turn it in as a trade in the information is there to see. H.D (Duey) McBride
4/23/2012
The Service we received at West Hills Honda was outstanding. We would like to thank Dan, Sean and Amy and P J for the exellent Customer Service and everyone who was involved did an outstanding job. Honda are the best, and we have been driving them since 1973. People who work for Honda, do the best for their Customer. Thumbs up for Honda! Thanks, Werner and Lily
4/20/2012
My service experience was most satisfactory: service completed on time, thoroughly explained to me by a most courteous and pleasant young man, and my car operates just fine. I love my Honda Civic Hybrid.
Alice Millis
4/19/2012
I came in with as yet unidentified suspension problem. Jeter did an excellent job of sheparding me through he diagnosis and cure in good orde and Im ready to go on weekend trip with a postive feeling. Jeter is a real asset to West Hills Honda. Thomas A Mayer
4/19/2012
Our salesman - Sean Chapman was excellent. He worked with our needs, was understanding that we had our children with us (and offered popcorn/ice cream to keep them content!), answered endless questions, demonstrated the vehicle workings with patience and came in on his day off to get us our Odyssey! Thank you Sean, we really appreciate everything you did for us!
Nathan Kuske
4/19/2012
Jeter is the reason that I keep coming back and the oil change specials also help.



Carl Campen
4/19/2012
Thanks for fitting me in on such short notice to replace the winter tires on my CR-V, and for taking the extra time to make sure that the job was done right the first time.



4/19/2012
Brandon Montana has been helping me for the past 2 years and does an excellent job!



Lianne Tabata
4/19/2012
Very happy with service on Civic. employees are very courteous and professional. was taking cars to another express oil change place but I think from now on we will be taking our vehicles to West Hills Honda! Thanks!
Pete Lyons
4/19/2012
We are BIG fans of the Service Dept at West Hills Honda! Brody(Mike Brodersen,service mgr),Ryan and staff are a dynamite team! We purchased our 2010 Honda Civic because of Brody and team! The work is always outstanding and the customer service superlative! Thank you! Chuck and Roberta Daniel


4/19/2012
Jeter always is extremely helpful and friendly - he does a wonderful job servicing our Honda Pilot! We were able to get an oil change the day we called, which we appreciated. Avery and Jolin Bevin
4/19/2012
Thank-you for taking care of us. We believe in working with and staying with the people/companies that take care of our cars/trucks/rv's. We will stand by you and will always look for your excellent service and honesty. God bless and sincerely, John and Dana Johnson
4/19/2012
I really like coming to West Hills to get my car serviced. The service department staff is great.



Alyssa Valentine
4/19/2012
Jeter continues to shine -- both in the courtesy/customer service end of things, and also in his sense of humor! HE knows his schedule, forks over a free coffee coupon, and keeps his promises on getting the work done on time. As usual, great job!!!



Christopher Quinn
4/19/2012
It was nice to have an enjoyable car purchase. We have not always been so fortunate at other dealers. Thanks Samuel for all your help and professionalism.



Kim Hixon
4/19/2012
Thanks Ryan. Everything was done fine. We are real happy with the honda. Herb Shinn
4/19/2012
Service performed was for a recall, and a routine service was added at my request. Estimate of approximately two hours was given, and job was completed five minutes early. Good job. Service advisor Jeter also took the time to answer technical questions about the 2012 CR-V.
Max Streeter
4/19/2012
Sean was funny and really helpful. He made it very simple for us and never pressured us one way or another. Also the fact that he helped my girlfriends mom was also very cool. I will definitly be recommending him to any friends/family who might want to purchase a new car. Also my thanks for the staff who stayed late with us on a friday night, I know that was tough but not once did they complain about it being so late. Once again thank you for your hard work.
Jerremy Aske
4/19/2012
You guys are awesome. Thanks for the great service as always and I appreciate Jeter's eagerness to please his customers. Keep up the good work!
Scott Coulter
4/19/2012
As always the service department personnel are very helpful, friendly and thorough.
James Hastings
4/19/2012
Great service! Very pleased with everything. Thanks.
Carol Andersen
4/19/2012
My husband took both our 2007 Odyssey and 2012 Civic in for service today and we appreciate that the staff worked us into the schedule. We have a lot on our schedule next week so now we are ready and will not have to sandwich in the car issues. Thanks so much!
4/19/2012
My husband took the car in today and was very pleased with the way he was treated and the service on the car
Linda Lind
4/19/2012
I was told the oil change would take about an hour but to my surprise my car was ready in about 30 minutes! The service writer I dealt with was polite and efficient. He even told me that I had a pre paid service discount. This is my second Honda and I've always used Honda Service and this is just another reason why. Honda Service is excellent!! I wouldn't use anyone else. Thank you!
Michael Johnson
4/19/2012
The Staff @ West Hills Honda did an excellent job of meeting our vehicle purchase needs and new vehicle financial lending goals. Bravo!!!!! West Hills Honda is at the top of our list for our next Honda purchase!
Effran Davis
4/19/2012
I would like to let you know that Dallas, my sales representative, had a big impact on my purchasing my car with your dealership. His approach was professional and caring...and made the whole experience less stressful. I would recommend your dealership, due to his integrity and professionalism. Thank you.
Angie Federici
4/19/2012
Brandon Montana was awesome as usual.
Tanner Goss
4/19/2012
West Hills Honda did a great job resolving a long standing problem other shops could not solve, Thanks again!


Paul and Melody Langton
4/19/2012
Very pleased with the service and honesty of needed repairs and update on future life of brakes/tires.
Wanda Buderus
4/19/2012
One of the best customer service I've ever received and since my purchase I've heard a few others who have had a great experience with West Hills Honda.
Janica Diloy
4/19/2012
I continue to buy my cars and have them serviced at West Hills Honda. Brandon is awesome in the Service department. Customer friendly, knowledgeable, informative and efficient. I always know I'm going to have a positive experience at West Hills Honda in Bremerton.
Joanne Jenks
4/19/2012
We go to West Hills Honda for service for one main reason...TRUST. We trust the quality of the work performed and we trust the Service Advisors' recommendations and guidance. We trust that we aren't being taken advantage of...and we've been doing so for 15 years.
Laurence Woods
4/19/2012
Excellent sales performance by PJ Zellinsky!!
James Dawson
4/19/2012
Joan Gustavson thinks Jeter is simply the best..... Me too!
Mike Gustavson
4/19/2012
Jeter rocks as usual! You are probably tired of hearing about Jeter being so great :) Thanks Jeter!
Shellie Thompson
4/19/2012
First visit since moving from Alaska; very efficient, nice waiting area.
Karen Wallace
4/19/2012
It's always a professional service every time I come in, specially with Mr. Jeter. Keep up the good work.
Herminio Calpo
4/19/2012
Thank you, like i said before Mr Montana is an asset to your service dept...likeable, professional, courteous, honest and very helpful. Give him a promotion and a raise.
Gene Smith
4/2/2012
Amy was great to work with on the sale of our car. We understood she was transitioning to the finance department, but she still took care of us through her transition. We also had the pleasure to work with PJ who showed us how the car worked, etc.
Karie Davis
3/29/2012
Was happy with the service, car came back to me when promised and I got to my appointment on time. Thank you.
Thomas J Cressman
3/29/2012
Thanks for taking the time meet all my needs you went above and beyond!
Barbara Martin
3/29/2012
I was extremely pleased - I was a few minutes late but they still put me at the front of the line and I was done and out of there 20 minutes early - even with a car wash! Great job!
Rebecah Barrett
3/29/2012
Service was excellant! I really appreciate discussing what might be expected on my next visit for maintenance, it helps in planning my schedule and cost expectation.



James Gustin
3/29/2012
Ryan was wonderful, very helpful and polite. Service like that will keep me coming back!
Michelle Stiles
3/29/2012
JETER AND YOUR ORGANIZATION ARE ALWAYS PLEASANT AND HELPFUL. THE NICE SPECIALS ARE VERY MUCH APPRECIATED AND WORTH THE ONE HOUR DRIVE TO COME BACK FOR SERVICE. I WILL CONTINUE TO RECOMMEND YOU TO MY FRIENDS.



JANICE TORIUMI
3/29/2012
I love the service I always get at West Hills. Jeter is a fabulous advisor and always friendly and helpful. I have been going to West Hills for the past 16 years.
Michaela Buchanan
3/27/2012
One of the best customer service I've ever received and since my purchase I've heard a few others who have had a great experience with West Hills Honda.
Janica Diloy
3/27/2012
Your salesman Ed was wonderful and not at all pushy he made sure to get me the rates I needed.
Amy Cogdill
3/27/2012
Jeter did a great job getting us in the day we called for an alternator repair on our Pilot. He got my wife a rental car since the part was not in stock, and was very helpful in facilitating the repair. We have worked with Jeter many times in the past, and he is a quality employee for West Hills Honda and a main reason we stay with the dealer for our repairs.
3/27/2012
Love getting my oil changed. All the service guys are very friendly and really take the time to get to know their customers!!
3/27/2012
Thanks for your excellent service. I never take my car anywhere else. Though the engine's misfiring was identical to what I experienced on 11/3/11, it appears this was a new problem. Thanks for explaining that and for being proactive in locating what could be the problem. I noticed the engine was much quieter and the drive was much smoother - a plus I'd not expected. Thanks again for your help. Valerie
3/27/2012
Hubert Jeter was professional in every way. He was very upfront with what was needed to get my car back on the road. My vehicle was ready quickly and completely. I feel I would definitely deal with Mr Jeter again anytime.
3/27/2012
We love Jeter. Thanks for the great service. Jodi
3/27/2012
Brandon is one of your best assets at your dealership. Thank you for making my car servicing a pleasant one. Pete Cholometes
3/27/2012
Excellent service! Jeter is our "man"! Sincerely, The Reese's
3/27/2012
Very courteous and professional staff. This is definitely our car's home-away-from-home. Thamks for caring about it.
Geoffrey Kerley
3/27/2012
The Sales person Adrian Deane was very helpful and personable. It was a pleasure to deal with him.
Kathy Paynter
3/22/2012
Brandon did a great job explaining what work would be performed on my Honday during this maintenance visit. While I was waiting, Brandon took the time to let me know the status of the work being done and that there were no surprises. Thanks for the quality service!
Donald Czeczok
3/22/2012
Thanks for the excellent service that you provide!!
Shannah Beukema
3/22/2012
Jeter in service was excellent and all the sales associates went out of their way to make us feel welcome! One of our best trips to Honda!!
Kevin Milovac
3/22/2012
Dan was an exceptional sales person who made me feel welcome. He's also intelligent and funny, and that helped. Also, Dan always welcomed me with recognition whenever I entered the dealership and made sure that my needs were met. Later I had my emergency brake adjusted and found the service department also clever and responsive.
Deborah Gelpieryn
3/22/2012
Both Kitty and I were very pleased with the helpful and pleasant attitude of all people in the dealership.
Allan Gross
3/22/2012
Efficient from start to finish. Service completed before estimated time. Will be back!
David Hildebrand
3/20/2012
Jeter advised us of the issue with the failed starter for our vehicle. Options were presented, and the only fix was to install a Honda starter at a higher cost. The mechanic attempted to work around this for my financial benefit, and his extra time. Yet in the end, we were forced to go with the more expensive repair. Thanks for trying!
Marc De Van Der Schueren
3/20/2012
Jason Lewis did an outstanding job in getting me into the car that I wanted. Great sales man and would recommend him to any of my friends. Friendly and answered all concerns and questions. Thank you Jason for being there for me. Sincerely, Harry Furusho
3/20/2012
We were very happy with the help we received. Jeter was our service manager and he kept us informed of the progress of the service. Everyone at West Hills was courteous and friendly. It is a stellar organization.
Cliff Ruby
3/20/2012
Brandon is great to work with. He did an excellent job of explaining repairs and options for repairs. Thanks!
Richard Darco
3/20/2012
I have always been satisfied with service at Honda. Thank you for being there.
Mary Erickson
3/20/2012
Everyone was very respectful and have all ready recommended Dan to my brother-in-law. He will be trading in a CRV lease in a few months. Thank you and a promise to keep you all in my prayers.
Beverly Benoit
3/20/2012
Dan Pacut was one of the best low-key sales people that my husband and I have ever worked with. We will definitely recommend West Hills and Dan to our friends and family. Overall, a great experience!
Zoe Norleen
3/15/2012
I can feel an amazing difference in my car with the new tires & brakes. I think these may be the best tires I've ever had on my car. No one (that I know anyway) wants to spend money on tires & brakes, but helping credit my rewards points and discounts made it less painful, and with the snow coming up in the forecast I'm glad you helped make my decision to purchase these items easier. It's also way easier for me to have all this done at one place. Thank you!
Vanessa Cable
3/14/2012
My serviceman, Jonathan Oeller, was very helpful and had a a very positive attitude. Thank you Honda!
Lauryn Cooper
3/12/2012
When I arrived, I mention that my passenger side fender panel had been pushed in from a small fender bender. I really appreciated Brandon asking a mechanic to look at it right away (before the oil change) to see what type of damage had been done. The mechanic was able to assess the damage and potential repair within a few minutes. The mechanic also made the fender look better. At the end of my service, Brandon had looked up the price and recorded the part number for future reference. I value that kind of responsive customer service. Also thank you for washing my car.
Mary Franzen
3/12/2012
Absolutely happy with the personnel and service. Kent Thompkins gave as an orientation to the vehicle that was outstanding. Have never had such personalized service ever! I would recommend your dealership to my best friends. Thanks again, Oscar and Pat Jordan
Your Parts Dept person was very helpful and friendly. 3/12/2012
Your Parts Dept person was very helpful and friendly.
Glenn White
3/12/2012
We appreciate the professional service and exceptional customer service we receive from Jeter every time we take our Pilot and Accord to West Hills Honda. We know the service will be done correctly and on time and Jeter will take care of us.
3/12/2012
West Hills does such a great job on our two hondas I decided to take in our Mini for service there also. We are very happy with the service there and the customer service that Jeter provides us. Regards, Charley Dean
3/12/2012
As always, the service was more than wonderful! Keep up the great work!


Joshua Luplow
3/8/2012
Jamie was great! He's very knowledgable, well mannered and polite. I'ld recommend him to anyone, Marcia Anderson
3/8/2012
It's always a joy to have the car serviced so quickly. In fact faster than the quoted time and to be personally handed the keys when done is a great personal touch which is much better than being called over a loudspeaker to come to a service desk. I appreciate the courtesy in which I am treated.
Karen Bishop
3/7/2012
Ian told me it would take an hour, but it was only about half an hour; pleasant surprise.
3/7/2012
Service department is excellent - bravo to Brandon Montana for exceptional customer service!
Thomas Graebner
3/7/2012
The staff, especially Jeter, is what keeps me bringing in my car for service. Also, because of Jeter, I will be buying a new Honda CRV, trading in my old one and buying a used car for my son.
Lindi Zuber
3/7/2012
Everything was up front, efficient and easy.
Louis Graham
3/5/2012
Service was actually faster than expected.
Eric Strout
3/5/2012
The service from West Hills Honda was exceptional. The service writer Ryan Zeig provided class A quality service. It was a pleasure doing business with West Hills Honda today even though I had to pay out 1100.00 for auto repairs. Glad to be doing business with Honda! Thank you for the customer care!
Mauricio Cerda
3/5/2012
Fantastic service as always. Brandon is always wonderful to work with.



Sandra Peterson
3/5/2012
Brandon is ALWAYS courteous, professional, etc. I get excellent service when I get my car services. Brandon is one of West Hills Honda's assets!! Thank you!
Karen Carter
3/5/2012
Good service at a good cost. I'm very satisfied.
Connie Poppino
3/5/2012
Keep up the exceptional service. It is hard to find.
Lacy White
3/5/2012
Always great auto service as well as customer service.
Franklin Pierce
3/5/2012
Great service!! Jeter is a real asset to West Hills Honda.
Patricia Reid
3/5/2012
Thanks for the heads up about the weak battery, I appreciate it!
Carole Franklin
3/5/2012
Great job, always enjoy coming to West Hills Honda for maintenance on our cars.



Rolf Gestalter
3/5/2012
The service from West Hills Honda was exceptional. The service writer Ryan Zeig provided class A quality service. It was a pleasure doing business with West Hills Honda. Glad to be doing business with Honda! Thank you for the customer care!
Mauricio Cerda
3/5/2012
Everyone that we came in contact with was very nice and seemed to enjoyed their working environment.
Marilyn Holt
3/5/2012
Brandon Montana was exceptionally professional and easy to work with.



Richard Williams
2/29/2012
Always great service. Have used West Hills for five years, dealing with Jeter from day one. He has always been helpful. Best guy in the service dept!
Linda Snow
2/29/2012
That Jeter is just customer service-plus.
Kate Morgan
2/29/2012
I would like to mention that I was very satisfied with the outstanding service that I received from my Service Representative, Hubert Jeter. On this service visit, and on past visits, he has been very professional and took time to explain answers to some of the questions I had. The service team was very professional and my vehicle was ready early. I appreciate the great service, thanks!! Dan H
2/28/2012
Great Service. Was done sooner than promised. Brandon always gives me great service and is always courteous and happy. A pleasure to do business with.



Richard Wagner
2/28/2012
Jonathan Oeller and the service department are always friendly, courteous, and helpful. Jonathan is an asset to the service department team.
David Eder
2/28/2012
Came in for oil changes on two of my vehicle and the service department recommended that my back brakes on my van needed resurfacing. It was convienent to have this done at the same time I was in for the oil changes. Thanks!



Jim Burchett
2/28/2012
Just Awesome!!!
Cynthia Quinlan
2/22/2012
The service on my Odyssey was wonderful as usual. Ian, my representative, was very friendly and kept me informed as to the progress as the time went on, and my car was finished way ahead of the time predicted. And thanks also for the tastey coffee! Myra Redlack, a very satisfied customer.
2/22/2012
Jeter and his crew were VERY busy and accidentally overbooked. However, he and his staff were extremely accomodating and the customer service was impeccable as usual. In this day and age this type of exemplary customer service is a rare find. They are to be congratulated...and deserve a large raise!
Becky Carter
2/22/2012

A very hardy thanks to the service dept ...(Jeter). Great job on my car!
Chris St. Romain
2/22/2012
Jeter is the best service rep. He treats me right. His customer service is awesome.



Donna Gulas
2/22/2012
Excellent, friendly service.
Odis Simmons
2/22/2012
Great Service - thank you, Jeter. It's a pleasure doing business with your service department.
Beth Thorpe
2/20/2012
Always feel welcomed, totally informed of what's to be done. Will continue using Westhills Honda as our service center. Thank you. Mary Anne Haney
2/20/2012
Everyone with whom I interacted gave me their full attention and respect. I felt like a "valued customer." Great job!
Randal Spitzer
2/20/2012
Working with Kent Tompkins is the best. He was awesome through the whole experience. He is the nicest guy. We so appreciate him and all of the others who worked with us on this. I will definetly send anyone who asks your way.


Res Christensen
2/20/2012
Amy Lounsbury and Jason Lewis are outstanding. They both had a low pressure approach that made it easy to want to buy a car from them. Both were knowledgeable about the car we were interested in and the COSTCO car buying program. Will Parker in Finance had an equally low pressure approach which actually influenced us in deciding to buy the service contract. By not pressing us on it we did not feel like he was trying to "put one over on us". We will recommend West Hills to others and we will recommend Amy and Jason.


Lawrence Nielsen
2/20/2012
Brandon as is your other staff is always highly professional when dealing with me. I appreciate them very much.
Gwynn Rogers
2/20/2012
Thank you for the awesome service! I'll definitely come back again.


Rosauro Aldana
2/20/2012
Amy and Samuel,

Thanks again for making the purchase of my 2012 Pilot a positive experience. I am thrilled with the vehicle. I will recommend the services of the two of you with friends interested in purchasing a Honda vehicle.

Sincerely,

Mike Devaney
2/20/2012
It is always a pleasure to get my Honda serviced at West Hills Honda. Jeter make everything happen right the first time, on time.
Joe Weckerly
2/16/2012
Kevin Adams's handling of my shopping spree was exemplary. A young, inexperienced sales agent, no doubt, but he quietly and quickly responded to everything I asked, even hinted at. More, he was genuine--a real person not afraid to relate to me and to let me get to know him--and honest about what he knew and didn't know. I've bought several cars from West Hills Honda, all them pleasant experiences, but this was the best, thanks to Kevin. But thanks to all of the staff, too. You were flexible, especially in bringing my young friend Soon into the "final decision" a day later. She was thrilled to test-drive the car and add her insights. The bouquet delighted her! And the lunch table. And the ambiance of the whole building. You all realized I decided on the 2009 Sonata on first sight yesterday. (If not, you should be selling hot dogs from moblile carts on Seattle street corners.) No doubt I would sign the final documents, without bargaining. But you indulged me in playing out a scene for Soon, who has what likely is terminal cancer. Her knit cap hid loss of hair from chemotherapy. How often does an auto dealership become party to such a drama? As for Soon, a Korean, she has some antipathy towards her homeland, and dreaded that I'd end up with a Hyundai. She admits no good reason, but now is sold on Hyundai (she drives a small, much older Holda). Sold even more on Honda West Hills. You won a future customer, if life is fair, but she will tell her family and friends how kind you were to her. Your finance man Josh, incidentally, was a student in my 9th-grade English class. For 22 years, I've recommended Honda West Hills Honda to anyone willing to listen. Spent time at Liberty, Hyundai, and Nissan en route to your place. You win again. Bob Barrett



2/16/2012
Great service and freindly people.
Thomas Reveley
2/16/2012
Samuel Canfield and Amy Lounsbury went the extra mile to smooth things and make this a sucessfull buying experience. Thanks to both of them for their "can do" attitude.



Phillip Devaney
2/16/2012
First off I would like to say that I trust Brandon with my vehicle. He is always professional and I have built a trust with him over the last couple of years. I bring my car in for oil changes and for any other service necessary. If it is his day off I will either call the next day or tell the appointment desk that he is the person that I want to deal with. On a more personal note. I wish that he was twenty years older and single........ Smiling. Thank you!
Bonnie Carpenter
2/15/2012
Ryan did a wonderful job in greeting me and talking me thru the maintenance. We also used the coupon which really help financially. Oh, the shuttle service "Tom" was a very nice man to talk too and he too picked me up on time. Keep up the good job.
Charles
2/15/2012
I always receive superior service at West Hills Honda! I am getting spoiled.... Thank you!



Cindy and David Snodgrass
2/15/2012
Most polite man I have ever worked with at a dealership. Bar none!!!
Larry Harper
2/15/2012
Hubert Jeter did a great job at providing great customer service. Always a pleasure to have him help me with any problems.
Harry Furusho
2/15/2012
Mr. Jeter does an outstanding job with what ever he does. He represents West Hills Honda very well. Very good public relation. Job well done bravo and keep up the good work.
Patrick Lewis
2/15/2012
The service was great, I was quickly helped and was treated with respect. I can definitely say that I will be coming back the next time my car needs a tune up. Thank you to the whole service department for the help and making it easier for me to get my car fixed.


2/14/2012
Wonderful service. Thanks. Jeter and Will were great !
Michael Logue
2/14/2012
Excellent service, and completed even earlier than expected. Thank you!
Carrie Johnson
2/14/2012
I pray that you will continue to give excellent service as you have given me since 1992. I hope that in the near future that we may see a sporty four-seater hardtop convertible in the near future by Honda. Thank You.



Cherry Rachal
2/13/2012
For some reason I keep coming back, I guess this would imply good service, keep up the good work, always a pleasure.
Douglad Conklin
2/13/2012
This visit was for an oil change on our CR-V. We really enjoy West Hills Honda, and like them a lot. Thank you...
Steven Carver
2/13/2012
It was a wonderful experience. Car was finished before estimated time and I was able to get out of there early enough to have lunch with my husband. I only wish that West Hills Honda had a body shop.
Linda Wallin
2/13/2012
Brandon Montana is always helpful and courteous during the service visit. He answers questions and provides updates on the vehicle. He is the main reason we go to West Hills Honda for service! Thanks also for the free coffee!



David Burleson
2/13/2012
Brandon Montana does an excellant job of taking care of all our auto needs!!



Fred Gilmore
2/13/2012
We have always had great service at West Hills Honda. When our timing belt was recently replaced and the tensioner was found to also leak/ needed to be replaced, Mr. Jeter worked hard to keep the final cost close to the initial estimate. It is this "going the extra mile" that we appreciate so much. Even the shuttle driver in the morning of 7 Feb was very personable and a pleasure to ride with!
Avery Bevin
2/13/2012
Thank you Brandon Montana!! As always you were very helpful!


Kara Reynolds
2/13/2012
I have recommended West Hills Honda in the past and will continue to do so in the future. P.J. Zellinsky did an excellent job of ensuring that I understood all the features in my new CRV.
Elmer Jarin
2/10/2012
The Honda staff...particularly Mr. Jeter are pleasant, efficient and very focused on customer service. That is why I keep coming back!
Robert Best
2/10/2012
Felt very comfortable, not pressured, informed and a good experience. Thank you. I will recommend you to everyone.
Bruce Johnson
2/7/2012
Saturday our car was not working well. I called the sevice desk for an appointment and he asked me what might be wrong? I replied that I felt the brakes were making noise. He took me right in and said he thought they could finish the work by the end of the day. They did indeed do that and I was back on the road. Thank You.
Bill Avis
2/7/2012
Great service! Thanks for the heads-up on battery replacement in the near future.



Edward Noyes
2/7/2012
Ryan was extremely helpful. Thank you!
Dimitri Balashov
2/6/2012
Your staff at the Honda dealership are awesome. I would gladly buy another car from Honda just because of the service I get from your wonderful service people.
Sandy VanWagoner
2/6/2012
I just had an oil change, so, it's many more than my second time there. Jeter is a super rep for West Hills Honda....he is very friendly, knows his business, and gets things done. Good guy!!
Phyllis Jelley
2/6/2012
Thank you for excellent customer service.


Thomas Kelley
2/2/2012
Have always been very satisfied with the servce department!. Jeter is always great to work with.
Tad and Stacey Krouse
2/2/2012
Thank you all for all the wonderful service you provide to keep my car in tip top shape. Thank you Jeter for your wonderful sense of humor it is a bright spot in the day.
Cheryle Vanden Berg
1/30/2012
I loved dealing with Amy and Josh. They made my experience in buying this much needed new vehicle very hassle free and I know they went well out of their way to make things happen for us. I have already recommended people and will continue to recommend others in the future. I love my car and having a very positive experience helps it even more. Thanks so much.
Tim
1/30/2012
A pleasure to continue with West Hills Honda and Jeter, you are very helpful. Thank you Mary B.
1/27/2012
My car was ready sooner than promised. Awesome treatment. Thanks!



Kevin Stigile
1/27/2012
Jeter gives GREAT service. Took my Element in for the 30K service on the 5 pm special. Was expecting to be there 2-1/2 hours. Was done in 90 minutes. THANK YOU for good fast service. Thank you for the Tuesday evening discount special!
Ronald Hiraki
1/27/2012
Work was done faster than the estimated time. Customer service was excellent. Thank you to Mr. Jeter and both shuttle drivers!
Elizabeth Wheeler
1/26/2012
Always pleased with Jeters explanations and attention to detail. Thank you, Lori Hall



1/23/2012
Thank you for the excellent customer service. Looking to do business with you again.
John & Barbara Martell
1/23/2012
This was my first time buying new car. The experience was great and my salesman, Sean Chapman, was a pleasure to work with. I would recommend West Hills Honda to anybody.
Preston Mahaffy
1/23/2012
Our service representative Jon Oeller was very, very helpful, professional and personable. I really appreciated his assistance.
Barbara Rinnert
1/19/2012
Mr. Montana is a superior representative of your company, great people skills!



James Norman
1/19/2012
I have so much confidence in the service department, that I drive up from Tumwater. Also...this is my 7th car purchased from West Hills Honda. Thank you for a satisfiying experience.
Gayle Swartz
1/17/2012
Jeter is always friendly, prompt and professional. I have always brought our Hondas to this dealership for service, and each time, I have been happy with the service and attention to detail.
Wayne Fricke
1/17/2012
It was very pleasant to work with Amy Lounsbury, Sale Associate, at West Hills Honda. She's very knowledgable on 2012 Honda CR-V. She answered all my questions and concerns relating to this brand new vehicle. Thank you.
Keith Chhum
1/16/2012
Our experience was very good. We didn't come intending to purchase a vehicle, but we did. We're very happy with our Civic so far...it's only been 24 hrs., but I know we'll enjoy it very much. Thanks!
Ernie Elton
1/16/2012
Thanks again. The quality of service we continually receive makes the buying experience enjoyable.
Shane Spiese
1/16/2012
Great service and Brandon was exceptionally helpful. Thanks!
Randy Hardin
1/16/2012
Service was quick and outstanding as always. Service tech was friendly and professional.
Norman Tabing
1/16/2012
Car was serviced quicker than expected. I had a brief discussion with the mechanic that did the work to ask about a couple of things. This was a good experience!
Donald Cosner
1/16/2012
My vehicle service was completed before the estimated time which was very much appreciated as I needed to get back to my job. Thank you, Mr. Jeter.
Carey Ensign
1/11/2012
Awesome service.
Claire Hickman
1/11/2012
With all the Hondas we have purchased from your dealership this one was the best. Everything was laid out in plain sight, I knew what I was getting for my money. It was a pleasure to deal with Sam Canfield, Erik Butler and Will our finance person. They were all a credit to your organization. I definitely would recommend them to any one interested in a new car.
Earle M. Sears
1/11/2012
Jonathon was very sweet and helpful. I"ll always bring my van here for maintenance, can't beat the service.



Elizabeth Jones
1/10/2012
I brought my Pilot in for an oil change and earlier that day I experienced a failure in the navigation system. I brought this to Jeter's attaention, and he went and discussed the problem with Mike Brodersen. Together they did some research and discovered these NAV systems have had past problems and failures. Jeter contacted the extended warranty folks and learned that my system was covered, and took the action to get a new one on order. My hat is off to Jeter for checking into this and taking action, and to Mike for his support. I have always had great customer support from Jeter. He truly goes out of his way to make sure I am a happy customer. I think you as a dealer and me as a customer are blessed to have him:)
Michael Bass
1/10/2012
Our salesperson, Amy Lounsbury, was the best we have ever had in our many long years of buying cars. She knew every single detail about the vehicle, answered all of our questions completely, and demonstrated most of the interior features, all in a friendly, non-pushy way. She was delightful and made such a refreshing change in the process of shopping for and making a decision about a vehicle that we returned right away and bought one! The dealership was a very pleasant place with nice amenities for customers. We are hoping that the service on our vehicle will match what we have experienced so far!
Donna Coffey
1/10/2012
They did a great job, fixed my light for the driver's side heated seat, rotated the tires, and did the oil change. Great job. Thanks for the attention to detail!



Marlene Rambo
1/6/2012
As always, GREAT service!!! Loved having my car washed too, AWESOME!!



John Swolgaard
1/6/2012
Jeter is always precise, friendly, prompt and he is an honest businessperson. The reason we purchased our cars from West Hills, and the reason we rely on the service department at West Hills, is because your business is an ethical one. I have never felt that I was being gouged on prices, or given the run-around -- problems are solved with a positive attitude and promptness, with attention to detail.
Theresa Fricke
1/6/2012
The service representatives are great and communicate with you well.
Lynn Giroir
1/6/2012
Thank you for the prompt service. It is important to me that I can trust those who service and repair my Honda. I do feel I can depend on you.



Rebecca Newbill
1/4/2012
Brandon KNOWS what good customer service is he had given me a quote a few months back & I had to save for the repair. Also, I dont know who worked on my car but I wish to thank the tech because my driverside window would not go back up, & he got my window to go up by cleaning the contacts (I appreciate a business that shows their appreciation to the customer and goes the extra mile to help).
1/4/2012
Brandon is very familiar with vehicle condition. He explained things well. That gave me confidence in your company and in what work he was suggesting be done. A big tip of the hat to Brandon! Also, your company has a lot of employees. They were everywhere I was. But were busy and not just idling around. They all seemed happy and that they get along. Good job!



Scott Pangrle
1/4/2012
Jeter always does a great job when my vehicle needs repair. Your establishment is lucky to have him in your employment.
Russ Penman
1/4/2012
I've always been very satisfied with the service I've received.
Bret Willis
1/4/2012
I bring my car to West Hills Honda because I only want the best, professional, and qualified people working on "My Baby". Keep up the good work!! Thanks for all your help and courtesy! It is greatly appreciated!!
Mary Neyman
1/4/2012
Have taken my 2004 Honda Accord only to West Hills Honda for all service that is required - oil changes, maintenance, etc. They have always provided excellent service. Keep up the good work!!!
Deborah Mircheff
1/4/2012
Jeter is a great guy. He understands customers needs and does his best to work around the customer's budget. He is the reason why I service my car at West Hills Honda.
Victor Nyame
1/4/2012
The experience this week was excellent as usual. We are always satisfied with the service that we recieve from Jeter.
Ken and Sherry Dewhirst
12/30/2011
The service department at this Honda dealership is exceptional, specifically Jeter. It is why we continue to purchase our cars here and send everyone we know who is in the market for a new vehicle.



Michael Wernet
12/30/2011
Always outstanding service!!
Brian Brown
12/30/2011
Friendly folks. Nice waiting area, and good food. Thanks!
Ernie Franz
12/30/2011
Brandon, in the service department, did a great job of pointing out some major repairs/costs that were needed ( timing belt, battery etc) on my 1991 Honda Accord Wagon. And he discussed what would potentially happen if the timing belt failed etc and other safety concerns that I had. This information is very important since my daughter, Abigail, uses the car to commute for work/college. Brandon's clear information about the risks/benefits helped me make the decision to not do the repairs since I was looking at trading in the car in the near future for a new/used car for Abigail to use-I decided that I would take the $$$$ for repairs and instead use it as a down payment on a new vehicle. My family, spent that very afternoon working with Will Parker to test drive/purchase a 2009 Honda Fit Sport- manual- for our daughter- and saying goodbye to the Honda Wagon that had served the family so well for 21 years. Will had helped us in September with the purchase of my husband, Richard's, used car that replaced a 1998 Honda Civic that had been stolen and never recovered. We really trust Will! Needless to say, our daughter is thrilled and Richard and I are relieved to know that she is now running around in SAFE vehicle.- Peace of mind for the parents-priceless. We are now a "Honda Fit Sport Family" with 3 Fits sitting in the driveway ( my 2008, Richard's 2009 and now Abigail's 2009). Richard and I really appreciate Brandon and Will's expertise in helping us. They truly reflect the high quality of customer service that we have come to expect over the last 13 years of doing business with West Hills Honda. Many thanks.


Ann Horn
12/30/2011
Love dealing with Jeter....he's kind, compassionate, knowledgeable and makes one know that they are well taken care of, no matter what the situation. I certainly am a satisfied customer!


Denny Strand
12/30/2011
Jeff was excellent with his courteous explainations as a matter of fact he told my husband the vehicle would tow our travel trailer and my husband was sure it would not, he found this AM our TT weighs 3600 lbs and it is within the range of the pilot so well done to Jeff for not pushing the issue and letting my husband eat humble pie. R/ Geanne Clark BTW the girls are much safer now with your help thank you Jeff
G. Clark
12/30/2011
Great customer service!
Andrew Ball
12/30/2011
Servise was better than expected. The car was ready faster than promised Thank for your continued excellent service.
John Valentine
12/30/2011
Service representative was extremely courteous, professional, and respectful. Another great West Hills Honda service experience!
Paul Vosseler
12/30/2011
Excellent customer service as always! Thank you!
12/30/2011
Great service as usual. Greatly appreciated!
Hoang Tran
12/28/2011
Thanks for the coupon! I am a loyal customer just because of the friendly service, and the quality of service is also second to none. Keep up the good work and I'll schedule an appointment soon.



12/27/2011
The sales associate P.J. at West Hills Honda was simply outstanding. He worked very hard to find us just the right car. His patient service to the customer and expert knowledge of the Honda Civic Hybrid made the experience wonderful. The unexpected flowers and delivery of the car on our wedding anniversary was very kind of P.J.. My wife and I could not be more pleased with the car and the overall experience with P.J..
Tim Baltz
12/23/2011
My wife and I appreciate Scott's help..........Thank you so much....and Happy Holidays.



Leo Toledo
12/23/2011
The service managers were both thorough and very pleasant to deal with on a professional and personal basis. The hospitality of the entire staff was very much appreciated. Thank you very much for a pleasant day.


Bob and Sandy Russell
12/23/2011
Thanks to the service advisors, Scott and Ian, who have helped me get my older commuter car in shape.



Dawn Moore
12/23/2011
I've been completely satisfied with the service performed on my 2006 Honda Odyssey as well as the Customer Service and respect given to me by each of the Service Providers. Thank you West Hills Honda for a job well done in all areas. I can only hope to receive a well rounded satisfaction through the next Honda Dealership I have to take our vehicle to.

Linda DeBroeck
12/23/2011
This is an excellent group of highly trained and experienced professionals. Rob Colon, in particular, made this purchase effortless. I felt secure and well-cared for in his competent hands. His recommendations were in consideration of my concerns re financing, warranty, safety, and timing of delivery. Mr. Colon quickly prepared a package that met all of my needs. I will surely recommend West Hills Honda to all of my family and friends. Thank you for making this a delightful moment in my life.
Viva Tapper
12/21/2011
Amy did a great job of creating a win-win situation between myself and West Hills. She was straightforward and honest, which is exactly what I wanted. She, and Akeem and the rest of the staff I dealt with, made the entire transaction very easy and pleasant. Thank you all!



Jason Schuler
12/21/2011
Ian Mateikat is awesome! Great customer service from him. Thank you!



Cody Patterson
12/21/2011
Everybody we dealt with was great. Would recommend you to everybody.
Burr Petersen
12/21/2011
Jon did a GREAT job. He even took me out to my car when we were finished in the service office. He shows a great deal of professionalism. THANKS!
Larry Sullivan
12/21/2011
Yes Jeter was very nice and always great to work with, such a great worker for your company.
Dan Harper
12/15/2011
Always a pleasant experience visiting, keeping our two Honda's in good repair. All who work there have a great attitude. Jeter is always great to work with...thanks.
Marc de van der Schueren
12/13/2011
Jeter is the best car repair person I have ever dealt with.



Daniel Burough
12/12/2011
I get very good care for my car with Honda service. West Hills Honda has the best service personnel I have ever had the pleasure of doing business with Thank you Mr. Jeter.
Jon Gauntz
12/12/2011
We are very happy with West Hills Honda. The times we have had to take our CR-V in have been efficient and friendly.
Franklin Stottlemyer
12/9/2011
Jeter always takes good care of my car and me. Would not go any where else. Thanks!


Joann Spoon
12/9/2011
Great job by your service department. Jeter has been taking care of us and our cars ever since we bought our first one from West Hills Honda. We could not do without his expert guidance. Thank you Jeter for all the years of helping to keep our cars safe and on the road.


Jack Roberts
12/9/2011
We always get great service. Thank you for the great staff you have in service, no matter if we call or come in, we always get the best service.


Jack Roberts
12/8/2011
We always enjoy coming up to the Honda dealership because they treat you with so much love and friendship. We enjoy the style to please that they have towards there customers. Keep up the good work and a Merry Christmas to all of you at Honda.
Jim and Jeanette Bradwell
12/5/2011
Ian was very helpful and true to his word. I always enjoy coming to West Hills Honda. They take good care of my car.
Sharon Megahee
12/5/2011
I come to the Honda dealership every three thousand miles for my oil change. I also have all of my maintenance done there. Brandon recommended to me this time that I needed new windshield wipers and I took his advice and had them replaced along with my oil change. He has assisted me for a very long time and I trust him as my service person. When he recommends something to me I have it done because I cannot afford to have something go wrong because I neglected to react on his recommendation. He measures my tire tread every time I come in and asks me the important questions about the running of my vehicle. You have a good associate there and I thank you.


Bonnie Carpenter
12/5/2011
Always excellent service and has been for the approximately 10 1/2 years that I've been a customer at West Hills Honda. Your staff is great. Hubert Jeter is always the best! Thank you.



Karen Carter
11/29/2011
I am treated very well at West Hills Honda and so is my vehicle. I appreciate the service staff's willingness to answer all my questions when I bring my car in for service. They have a way of being professional, yet friendly, and have my respect . I've never had a bad experience at West Hills... and don't expect I ever will.
Caryn Roth
11/29/2011
Jeter was fantastic in getting my Pilot out AHEAD of schedule - always a pleasure to work with. We have always had great service at West Hills Honda.
Avery Bevin
11/29/2011
The salesperson, Kent has been the most pleasant dealer we have dealt with in a long time. He never once tried to pressure us into buying something we really didn't want. We will truly recommend your dealership to friends and family. Thank you so much for a very pleasant car buying experience.
The Skundberg Family
11/29/2011
Thanks Hubert for keeping me informed when there were additional items that needed attention. You always make my visit as pleasant as possible. But I know it is very important that this vehicle be in good operating condition, especially since this is the vehicle my wife uses most often. I feel with your expert care that I can be confident that she will be safe in it. I know I am not the only customer of yours, but you do make me feel special. For that I am grateful. Have a great Thanksgiving!
Carl Hunt
11/29/2011
The service department is always so friendly, making having to get your car serviced much easier to deal with!!! Thanks!
Sheila Jernigan
11/22/2011
The service crew are friendly and courteous. It's a pleasure going to your facility.
11/22/2011
I have had the priviledge and satisfation of bringing my vehicle to you since I bought my car in 2007. Your service and customer service is awesome!
11/22/2011
We're always pleased with the level of courtesy and professionalism displayed by Brandon and Jeter and the quality of the work perfomed.
11/22/2011
Ian was very professional and explained the work to be done. Thank you.
11/22/2011
I am a widow. This was the firsst time I had to take my car to be serviced by myself. I was very pleased with the service I got. The young man's name was Jeter. God bless you all.
11/22/2011
Car was done even earlier than promised. Good experience. Thank you, keep up the good work.
11/21/2011
Thank you for the expedited and very friendly service you profferred to me yesterday. I appreciated it very much.


Dave Wendt Col. USAF Ret Pastor, Bainbridge Bible Chapel, also retired!
11/21/2011
I am very pleased with my service and the courtesy I am given. Everyone is fine, I just try to work with Mr. Jeter whenever possible as I know he will do "right" by me. The car wash means a great deal.
Joanne Hudiburg
11/21/2011
Ed made the experience not only comfortable but lacked the pushiness of the classic car salesman. I would send my mother to him, which is saying a lot. And everyone at the dealership in fact was professional and pleasant to deal with, which runs completely counter to my past experience. Thanks , I love my new ride!!






Robert Mullins
11/21/2011
My partner and I appreciated Kent's (and the finance guy) low key approach. Last time we bought a car (Ford) they tried to talk us into more car than we felt comfortable with. This time we came in and stated our intent (CR-X LX, 4WD) and Kent explained everything about the car so we were sure it was right. Not once did he try and talk us into a more expensive model. It was a great car buying experience.
Monique Klose
11/18/2011
Scott provided great customer service and explained all needed repairs in a polite and knowledgeable manner. Thanks much.
Kyoko Diekmann
11/18/2011
Outstanding service as usual and a real plus to have my next service needs explained in advance. This is a real benefit with my sometimes busy schedule.
James Gustin
11/17/2011
The recent purchase of our 2012 Odyssey was a very good experience in every respect. Samuel Canfield is an exceptional salesperson - knowledge of his product, outstanding way with customers and just enough, easy selling technique. I recommend that you keep him on your staff! Another salesperson, Jeff, also assisted in the completion of the transaction. Akeem Sloan performed very well with all the paperwork. Thanks again.

Richard Russell
11/17/2011
My appointment was at 11:30, I arrived at 11:00 and my car was serviced early. The staff were very professional and knowledgeable, they even assisted me in comparison of services and charges of what another shop wanted to charge me.
Siobhan Kelley
11/16/2011
Scott Zevenbergen remained polite and continued to do a quality costumer service job, despite the fact that the computer system had crashed and was not up and running. He was not rude, nor frustrated as the other service team members working that day and it was a pleasure to do service with your group because of his efforts during this adverse situation. He deserves a raise as I will come back again Thanks to Scott.
Gail Rase
11/15/2011
I moved to Port Ludlow 5 years ago.In that time I have purchased 2 Honda Accords from your organization. What makes organizations such as West Hills Honda stand above the rest is simple..........PEOPLE.

You're in possession of Brandon Montana, a very exceptional employee on your team. It's easy to buy a car from any organization, the REAL peace of mind is in its service and follow-up.

We have ALWAYS found Brandon to be the ultimate representative for your organization.

Sincerly,

Paul Boucher
11/14/2011
This was the quickest and best "car buying experience" that we've ever had! Samuel was a great representative of your company. Thanks very much....we'll be back.



Robin Peterson
11/14/2011
It is always a pleasure to do business with West Hills Honda and Mr Jeter he is a excellent service rep and is always very helpfull.



Mary Gauntz
11/14/2011
Great service from Scott and the ladies at the Cafe counter! I always have the best experience at West Hills Honda :).
Elise Martinez
11/14/2011
Love, love, love Jeter! I could go anywhere to get my car serviced, but Jeter is the reason I keeping coming back to West Hills.



Lindi Zuber
11/14/2011
Ian is the best!! My car was ready in record time & I was extremely satisfied AGAIN!! Thank you Ian & West Hills Honda!
Judy Haire
11/11/2011
It's always an enjoyable experience to bring my car into West Hills Honda to get it serviced. The service personnel are gracious, knowledgable, and good at answering my questions. My car always leaves looking cleaner both inside and out plus it runs a whole lot better. I have confidence that my Honda will continue to be dependable for me because of the care and exceptional maintenance that it receives when I bring it to you for maintenance. Added bonuses to the experience are that I always get to wait in a comfortable waiting room. I get a free latte or other beverage of my choice. There's also a menu of foods that can be ordered if I'm hungry (and I usually am). Thanks for taking such good care of your customers!



Janice Evalt
11/11/2011
IAN IS A NICE AND VERY ACCOMODATING PERSON. HE ENSURES THAT THE CUSTOMERS NEED ARE MET. HE IS MORE THAN GLAD TO HELP ME UNDERSTAND AND HELPS ME WITH THE FEATURES OF MY BRAND NEW CAR THAT I AM NOT QUITE FAMILIAR WITH.



Gil Ocampo
11/7/2011
Staff is always polite and keeps customers appraised of timing of work.



Lynn Giroir
11/7/2011
Your team is the best in the buisness. Thanks for all you do.



Jerry Torgerson
11/7/2011
Ian has a very good customer service when I first arrive at your service department. He was so polite and took care of the car services needed to be done, excellent and very out standing performance. In the near future I will bring in my car for services. Thank you so much Ian for all your help job well done. Respectfully yours, Joyce Hill



11/7/2011
From the time I called to get an appointment to the final pick-up, everything was great: great service and great timing. West Hill took good car of my car! Thanks.



Molly Neely-Walker
11/7/2011
Ian Mateikat is fantastic! I love bringing in my car to West Hills Honda because your service department really knows what they are doing, plus they have little perks like the free drink and a nice place to wait. The service people keep you posted on the progress and I will keep bringing in my car when necessary for oil changes and other maintenance needs. Thanks so much!



Dr. Niran Al-Agba
11/7/2011
Scott was wonderful and very helpful. I had some problems with my car and he fixed it!! Very happy fellow... thanks again.



Joan Peterson
11/4/2011
Definitely appreciate Jeter for checking on the wear and tear of my tires. I am more than greatful for his noticing they were quite bad. Talked me through the different options and allowed me the time to think through before choosing. Car was done long before expected which allowed me to pick up early and not impact someone else to drive me over. Always appreciate the way I am treated and the quickness of repairs and service.
Karen Bishop
11/4/2011
Your service staff is wonderful. I live 15 miles west of Port Angeles but I always take my car to your facility for any work to be done other than oil changes and new tires. I bought my car there 15 1/2 years ago and it now has 284,000 miles. I still think of it as my new car and your people are what makes that happen. They are all very courteous, customer service oriented and professional and they rank at the top of list. My experience with West Hills Honda has always been very satisfying. Thank you.
Kathleen Silva
11/4/2011
I loved the experience at West Hills Honda. Jennifer wasn't interested in a new vehicle, but the energy that West Hills Honda staff is contagious, and she had to sign for new vehicle. Thank you to wonderful sales rep (Jason), Desk Manager (Ken H) and the Gerneral Manager (Rob C) for placing faith in My family and I. Thank you for a wonderful experience. H. Jeter






Dean Bailey
11/4/2011
The car was ready EARLIER than promised! :-) They even offered to wash it! Jeter is still the best Service Manager on the planet.... And I've seen a few in my time....!



Christopher Quinn
11/1/2011
Always a pleasant experience at your service center. This is our fourth Honda. It's the second one purchased from West Hills Honda. Appreciate the fine treatment we always receive. Thanks.



Kathleen Breidenbach
11/1/2011
One word. Jeter. He is the reason why I keep coming back to have my van serviced at Honda Bremerton. Always informative and personal. Thank you for having such a superb employee. Much appreciated!!



John Margeson
11/1/2011
We always get great service from Brandon. We had to cancel our appointment the day before because of an emergency, and he got us in the next day. That was greatly appreciated! Thanks Brandon!!!
David Alexander
11/1/2011
Mr. Montana could by far be one of your best assets to your service dept. We had a great experience Sat.10-29-11! Great job on our new Crosstour and the price he quoted was lower at time of payment. Thanks Mr . Montana good job!
Gene Smith
11/1/2011
We love our new Honda, a very comfortable ride, I got a lot of compliments at work yesterday. Ed and Josh were great to work with and we would like to thank them both for making it a pleasant experience. We would not hesitate to recommend your dealership to our friends. Thank you again.


Craig & Connie Munro
10/27/2011
Jeter always takes great care of us with both our Honda's. With service and a great personally like Jeter, why would we go any place else to have our cars serviced? With Jeter in service and PJ in sales, you have a compination that can't be beat!
Don Branvold
10/26/2011
It was a pleasure working with Kent. He was professional, courteous and really extended himself to make sure we were doing well. Dealing with people like Kent makes the oft dreaded car buying experience as easy and painless as it could be.
Steven Cestra
10/26/2011
Very satisfied with Service Department scheduling and work on the car. It ws ready earlier than expected and had been washed.
Richard Scheeder
10/26/2011
Scott did a very good, professional job at helping me get my car fixed. I appreciated his patience and understanding with my vehicle troubles. And his quote was spot on and it was actually less than expected to get the part fixed. All is working well and I am a happy customer. thanks.



Chris Porter
10/25/2011
I was very pleased with the service. Scott was kind, courteous, and informative. He explained everything in detail. I felt the pricing of services reasonable. I look forward to bringing my Honda's back for future maintenance and repairs.
Richard Hill
10/24/2011
About Mr. Montana:I could have my car serviced by a lot of people, but the main reason I come (and have come) to you is Mr. Montana. I always ask for him and he is always super. Flat out. As long as he is there, I will be also. This is not to say that the rest of the place is not great, it is just that this employee really stands out. Mrs. "H". should be proud to have him as a representative.

John Pursley
10/24/2011
Fantastic job! West Hills Honda is the only place I take my car to!



Christina Armstrong
10/24/2011
Thank you for the excellent service we always receive when we bring our Honda Pilot to your service department. It doesn't matter how busy you are, somehow my car is always ready when promised.
Lynn McDonough
10/24/2011
I was impressed. Quick service and everyone is so polite. It was a pleasure doing business with you. Another thing that impressed me is how the service department staff was so quick to hold open doors for ladies. True gentlemen each and every one.
Linda Wallin
10/21/2011
Jeter, as always, was very helpful and professional, yet personable. This was my first service for my new CR-V and I was surprised that there was no charge. The service people I've dealt with before always recognize me immediately and call me by name when I arrive. They make me feel like "family". The service department at West Hills Honda is the main reason I would only purchase a car from there.
Shirley Nyberg
10/24/2011
As usual, the service was friendly and everything was explained. Thank you for the great customer service. That's what makes or breaks a dealership.



Michael Johnson
10/20/2011
It is with great pleasure that I inform you of my recent dealings with West Hills Honda. Last Thursday I returned my leased CR-V and started a new lease. I wasn't looking forward to the process, as the last lease turnover lasted about six hours.

Fortunately, I was introduced to Mr. Kent Tompkins, and he is the reason for this note. I explained what my situation was regarding the lease turnover and that I didn't need all the hoopla and wished to expedite the process. Mr. Tompkins listened intently. He was, to my joy, able to shorten the entire process down to two and a half hours. He is courteous, knowledgable, understanding and an extraordinary asset to your business.

My wife and I would like to thank you for having such a fine person on your staff. At the termination of our new lease in three years, we will look forward to having him assist us again.

We really appreciate all his efforts to please us.

Tom and Stephanie Jenks
10/17/2011
I have always appreciated the West Hill's Honda service department employees. I brought our car in this past weekend for a service recall. Brandon Montana was very succinct with the recall repair information, prompt and professional.
John Oreiro
10/15/2011
I continue to experience the highest standard of service from Ian, Jeter and all of the West Hills Honda team. I feel spoiled slightly, but am thrilled to be taken care of so well. Thank you!!



Cindy and David Snodgrass
10/15/2011
Excellent service and a very pleasant waiting area. The complimentary beverage was very considerate of West Hills Honda. The Service manager was very efficient and knowledgeable, we discussed my tire situation and I listened to his advice. Thanks for a job well done.
Arden Davis
10/15/2011
I had a wonderful experience purchasing this vehicle. It's the first time I have actually enjoyed the experience. I felt no pressure, and no stress. I really appreciate the excellent service from Erik Butler as well as from Josh in finance, and from Jason my salesman. All three men were polite, helpful, and willing to go an extra mile for me. Thank you so much!
Michelle Garcia
10/10/2011
Scott did a great job in getting my CRV in and out in time for my next appointment of the day! I was glad I bought from West Hills Honda, the service department is the best I've ever experienced!
John Gard Jr.
10/09/2011
I come in for oil changes, I come back for the great service. Thanks for the coffie and the car wash Scott, it really makes the experience first class!
Shane Hilson
10/09/2011
The employees are West Hills Honda are fantastic! Everyone, from the service dept to the finanacial department to the sales dept , went out of their way to be friendly and accomadating. A special thanks to Jamie and Joshua for their help in my purchase of my New Honda Accord! It's wonderful!



Catherine Clanton
10/10/2011
Brandon Montana is very knowledgeable, courteous and spent time with us to help us understand the services we had done, and also explained needed services that we will do in the near future. He is an asset to the Haselwood Auto Group, and to West Hills Honda.



Gary and Kathleen (Katie) Martell
10/06/2011
My service advisor is Jeter and I couldn't be happier with his courteous personality and loyalty to his customers. He is a true asset to West Hills Honda and he is the reason I keep coming back to West Hills Honda for my service maintenance.
Kay Velmire
9/28/2011
Very pleasant experice and outstanding customer service.


Alan Miles
9/28/2011
Car was actually ready sooner than promised. I also really appreciate the fact that you have free WiFi so that I can do some work while waiting for my car. Free coffee drink is a nice touch, also :-)
Eric Strout
9/26/2011
My husband & I bought our first Honda (Prelude) from West Hills Honda in 1985. Also our 2nd & 3rd Preludes in 1992 & 2001. In 2008 we bought our first "Civic" an EX-L. My husband always told me if something happened to him I was to go to your company for my next car & you would take good care of me since we've done business with you for past 26 years. Well, I'm sorry to say he passed away in 2010. When I took the car in for service I wanted to look at the new 2012 Civic's & I'm happy to say that Mark & Samuel were very kind, couterous & helpful in trying to find the car & color etc. that suited my wants & needs to no avail. So, one is on order & I truly appreciate all your terrific care over these many years. You have a customer for life. So, keep up the great service!
Darlene Calvert
9/26/2011
This was for an oil change. At the time we purchased the car, we bought the routine oil maintenance package. This is what that was. We are very pleased with Brandon's help and the ease of the process. Plus, the free latte's are a great thing! We love West Hills Honda! We felt good about your dealership the minute we walked in and purchased our new CRV. Thanks for providing such great customer service!
Steve & Nancy Carver
9/26/2011
We really liked Ed's style... also the sales manager on shift was great! My husband and I discussed on the way home, how we were surprised with the magic combination of team work! We just stopped by to look and ended up leaving with the car. Hats off to your staff for no pressure and being personable... that's hard to convince my husband of! :) Even when it came down to financing, Josh was really nice to work with, helped us out and is still helping by getting the loan to go through with one of your lenders. Good work to the whole staff working that night!
Marie Moore
9/15/2011
I arrived on time for my appointment and only had to wait a few moments while paperwork was being completed for another customer. My car was ready before the one hour estimated time, which was not expected, but very nice. The free latte is wonderful and the waiting area was very comfortable. I actually look forward to bringing my car in for service, a nice time to catch up on my reading!
Karen Hashagen
9/6/2011
Jeter is amazing! He met me at my car to get the mileage and to set me up. He's always happy and makes everything pain free. My car was also done 30 minutes (earlier than estimated). Thank you West Hills Honda Service for being the greatest car place on earth!
Joshua Luplow
9/2/2011
Jeter is a superior service support person which is the reason I do business with you rather than some other company.
Henry Brooks
9/1/2011
Special thank you to PJ for making our new car a pleasure to buy. He even delivered our missing floor mat to our home. Again thank you and we will recommend you to anyone looking for an automobile.




Jean Sullivan
9/1/2011
The service at West Hills Honda is terrific! Gets better and better with every visit on routine maintenance for our Fit. We appreciate the efficiency of the service crew, their patience answering our questions and how quickly we are moved through the check-in and onward to the check-out! Scott Z. is friendly and thorough. He treats every little detail we bring up with importance. . .even if it's a question re: a simple shift of our driver's floormat! Also, the sales crew is ever hospitable while we wait in the showroom. Very happy we bought our Honda Fit on New Year's Eve 2009 from Jamie Block. Love the car and the crew at West Hills Honda!









Leslie Stead
9/1/2011
Just in for an oil change. Always great seeing the wonderful employees who stop by to say hi & visit while I wait. Thanks to Kent Thompins and William Parker who have always shown such a professional attitude and knowledge, as well as supporting our entire family when needed. They both have become friends over the years to no only to the Bigelow's but our extended family as well. We have bought several vehicles with Kent over several years ( too many cars now to count ) and have always had a wonderful experience . I doubt we will ever buy another car of any kind any place else..









Christopher Bigelow
8/30/2011
Scott went out of his way to make sure the car was ready when promised. We really appreciate the great service.
Tim Antilla
8/29/2011
The service was excellent, as always. I appreciate the fine service and the cordiality of your employees. Thank you.
Christine Kline
8/28/2011
Your staff are very professional, highly experienced and exhibit excellent customer service skills. We are never dissapointed with their work.
Timothy Anderson
8/28/2011
Thanks for washing front part of the car. We just got back from road trip and nice to see bug free bumper.
Lee Fritchman
8/26/2011
Great people at West Hills Honda, excellent service, clean and friendly staff.
Michael Braunz
8/27/2011
I was very impressed with the service...you folks exceeded my expectations. Thanks so much!
Lisa Kirkemo
8/27/2011
Excellent customer service! To be honest that is the reason I will always buy our Hondas at West Hills!!! Thanks!
Joellen Johnston
8/26/2011
The fellow I dealt with was just terrific - Ian Mateikat - professional, friendly - gave me the service for FREE and kept his promises. Car was ready more quickly than anticipated. I call that perfect. Best experience I ever had at a dealer for routine maintenance.
Catherine Cruikshank
8/21/2011
Thank you for your excellent business practices. Amy was a true pleasure throughout the transaction.
AJ Million
8/21/2011
My experience with the staff at West Hills Honda was great. They are all professional, kind, courteous and mindful of not trying to sell you a car. They were interested in my cars needs and how they can address them whether it is serving your car or asking question about Honda vehicles. I was amazed at the West Hill facilities which included computer access enabling me to complete my office work, the free smoothie and most of all the monthly drawing to win a flat screen TV. This type of customer service focus makes West Hills Honda the best deal for me!

P.S. Special mention to Brandon Montana the service rep. who, realizing the extended wait for the repairs of my vehicle, bought my lunch.
Michael Brown
8/19/2011
As always, the service reps are friendly, informative and straightforward! West Hills Honda is great.
Keri Weaver
8/19/2011
Ian is absolutely awesome. Very friendly and helpful. Explained everything and help me with cost saving options. HE ROCKS!
Rudolph Purser
8/17/2011
I am very pleased with Ian, he was professional and friendly. He has been the most helpful to us for our vehicle service needs. Thank You
Luis Olan
8/17/2011
Awesome job getting a little more done than expected and still having it ready on time! Thanks again Jeter!
Richard Bolton
8/17/2011
When there has been a problem with my car, the service department is very quick to amend the situation. I love the fact that I'm not being scalped by a dealer when I take my car there. The service department has sold me on Honda.
Mary Kate Considine
8/17/2011
We continue to be impressed w/ your Service Advisors (particularly Jeter and Ian), and the free car wash is a wonderful "icing on the cake"! Thanks soooo much!





Chris Quinn
8/17/2011
The whole Honda team, at West Hills Honda, have got to be the best team in the whole country! Thanks for all that you do for us, and thanks for how you do it!!
Darwin and Roxana Gillett
8/17/2011
We have no complaints whatsoever with the service at West Hills Honda. We feel everyone at West Hills Honda goes out of their way to accommodate their customers. Scott is an asset to your company.





Phyllis Bates
8/12/2011
I bring my mother's Honda in to West Hills Honda. We always get excellent service . My Mom likes to go to Jeter. He talks to her about her car. A lot of people tend to treat their elders like they are childern and can't handle things....not Jeter! Thank you for hiring great people
Irene Gogerty
7/21/2011
It's always a pleasure dealing with Jeter. My car is in and out in record time each visit.
Linda Snow
7/22/2011
We're loyal to West Hills because they deliver better care for our vehicles at less cost. While we're partial to Jeter, we're sure the others are just as friendly and capable.
Diane & John Merkel
7/20/2011
I have regularly had my 1998 and 2001 Honda Accords serviced by West Hills Honda. I have all-ways been immensely pleased and satisfied with the quality and level of professional service that I have consistently and regularly received. I want to particularly commend Jeter for his knowledge, experience and professional advice in the servicing of my car over the past five years. This was evidenced - on my part - by my purchase of a new 2011 Honda Accord together with an extended warranty service agreement. Without Jeter's encouragement, guidance and direction this sale would probably not have occurred.
George Baker
7/18/2011
We love the car, the people we dealt with, and your facility. We're sold and will definitely recommend you to others.
Troy and Nicole Niehaus
7/18/2011
I just want to say Ed is the best in salesperson that I have ever had. Way to go Ed, I will be sure to send people your way!
Lisa Marshall
7/15/2011
Jeter has been my Service Advisor for several years now and his service is very professional and courteous. He should be commended for his work.
James Litow
7/15/2011
We purchased a brand new Pilot, fully loaded, just yesterday. The staff at West Hills Honda is the most courteous of any dealership we've ever been too. Amy was our sales rep, and she took amazing care of us ensuring our purchase was exactly what we wanted at an awesome price. Thank you Amy and everyone at West Hills!
Joshua and Jessica Coon
7/14/2011
Everyone was friendly and did a great job. I was wandering around the front area kicking tires on cars and a salesman, Ed, approach me. He had one of the best ways of any salesman I have ever come in contact with in a dealership. I would highly recommend him and his sales technique.
Clifford Eckman
7/13/2011
I telephoned to ask Brandon if I could bring my car in for an oil change. He has assisted me with the majority of my service work. He graciously telephoned me back and told me to bring my vehicle in. I was thankful for the prompt service and thankful that I was basically in and out of the service center in a decent amount of time. Thank you!
Bonnie Carpenter
7/12/2011
I appreciate the on-site car washes. The service advisors are very helpful and courteous. The inspection of my car during an oil change and filter is a great service to me as a customer. Appreciate the free hot chocolate or smoothie etc.
Franklin Fischer
7/8/2011
Love being greeted immediately and the car door opened for you for servicing. As always the service went quickly and was well appreciated. When the appointment was made I thought I needed the 300 mile servicing and discovered I only had 26,000 on the car. Not a single argument did I receive for changing to just the oil and lube service. I still got the pleasant experience I have always received. I would highly recommend the service department to anyone owning a Honda or wanting to purchase one.
Karen Bishop
7/7/2011
Jeter was superb in getting my car in the same day I called, and had the vehicle ready before the promised time. He has been our "front man" on many of our visits, and he is always professional and helpful. We continue to get great service at West Hills Honda!
Avery Bevin
7/7/2011
Another superior experience with the West Hills Honda Service Team led by Mike Brodersen. We wouldn't bring our Honda anywhere else. Keep up the excellent work! Mike and his team are the reason we purchased our Honda at West Hills Honda.
Charles Daniel
7/8/2011
My service experience was excellent, as it usually is at West Hills Honda. Your assistant service manager Jeter made me feel as though I have my own personal advisor. Recently I drove my 2002 CR-V to Raleigh, NC. There, the air conditioning self-destructed. I didn't think that I was being charged fairly by the local Honda dealer there, so I called Jeter, who spoke with the service advisor on my behalf. Although the charges weren't reduced as much as I would have liked, I did receive a discount. Jeter made a good case that I was being over-charged for labor, and I appreciated his efforts.






Max Streeter
7/6/2011
Teasha Aikins is an excellent sales associate! Her knowledge of the vehicle was considerable, her attention to details, and assistance in arriving at an equitable deal for all concerned was invaluable.
Donald Swenson
7/4/2011
I had the 15,000 mile service done on my Civic Hybrid. Jeter in the service department helped me ~ I ask for him each time I come in: he is always courteous, friendly, explains in detail what needs to get done and has my car ready at the time he promised. I also trust that he will not recommend a service that is unnecessary. I am a single woman, 58, and I have driven since I was 15. It is people like Jeter that keep me coming back!
Toni Trappey
6/16/2011
Ian took care of us superbly, as always. He checked back with us while we were waiting to make sure we were fine, offering us more beverages if we wanted. The service was great, the detailing, painting, etc. You can't even tell where the scratches were!! It's always a pleasure coming in to West Hills for service. Even the Service Manager, Mike, recognized us and was waving madly until I spotted him! Keep up the excellent service guys!
Winifrida Cabanilla
5/2/2011
Thanks for all of your hard work and thoughtfulness.

Please give our heartfelt appreciation to Kent Tompkins for his excellent customer service and professionalism.

West Hills Honda, you and Kent Tompkins made our unbelievable chnace of a lifetime come true when we purchased our 2011 Honda Pilot.

Thanks in a million ways to West Hills Honda and Kent.

A job well done to all of you!
Donny and Margie Agpalo
5/2/2011
My service advisor is "Jeter" and he has ALWAYS treated me with kindness and respect. He knows me by name and makes me feel comfortable every time that I am at West Hills Honda. He is the main reason I continue to come back to West Hills Honda for my scheduled maintenance on my Honda Odyssey. He is a very positive attribute for the dealership.

Cordially,
Kay Velmire
Customer for over 10 years.
4/25/2011
We decided to trade in our three year old Honda Fit (purchased new at West Hills Honda) for a larger vehicle. Because of very positive past experiences in sales and service, we turned first to West Hills to see what they might do for us. David Beamish was introduced to us, and he listened attentively to our interest in finding a quality used car that would give us more of the comfort and safety we were looking for. He introduced us to the Accord class, explained its many fine qualities, and patiently answered all of our questions and concerns. He then showed us three used Accords, and we focused our attention on (and test drove) a 2010 model with very low mileage.



We told David that we had made a commitment to test drive a 2010 Camry at a different dealership, but that we would talk with him again the next day before making a final decision. Before we left, he put pricing together that included our trade-in (Honda Fit). At no time did we feel pressured by David to break our prior commitment.



We DID test drive the Camry, and were impressed with its comfortable and quiet ride. The Toyota dealer offered us pricing with a lot of arm twisting. Because of the depth of information David had given us, and our prior experience with the quality of vehicles and service at West Hills Honda, we returned the next day. After David was able to give us another incredible offer, we purchased the 2010 Honda Accord he had shown us the day before. David was professional and knowledgeable during the entire process, and it was a pleasure purchasing an automobile from him.



We know we made the right decision, and we’ll strongly recommend West Hills Honda and especially David Beamish.
Jim and Jan Nelson
4/13/2011
Dear West Hills Honda Team,
I would like to thank all of you sincerely for the great experience with the purchase of my new Accord. A very special thanks to P.J. Zellinsky for his kind professional interactions with me during my purchase. I'm a busy professional that travels frequently on business and was able to purchase my car over the phone with an expedited delivery once I arrived to sign the papers.

West Hills Honda has gained a new customer that was afforded a great experience by your team.

Kind regards
Michael Roncevich
3/10/2011
Greetings,
To my complete surprise, my wife and I purchased a new 2010 Honda Fit Sport from West Hills Honda on Friday March 4, 2011. I do say "complete surprise" because I had vowed never to buy a new car from a car dealership again. Our last 4 vehicle purchases (Honda Civic EX, Toyota 4-Runner, and 2 Toyota Pick Ups) have been from private parties.

About 2 months ago we decided we wanted to purchase a Honda Fit. Through research and a test drive we narrowed our search to a new or used 2009, 2010, or 2011 Honda Fit Sport MT in certain color choices. I have scanned Craigslist and Auto Trader for the last 2 months. Additionally, I have researched through sites like Edmunds.com and Truecar.com. I decided to go beyond what I vowed never to do and attempt to deal through dealership internet sales departments.

Without taking you through every detail of my widely varied experiences, I will outline what West Hills Honda did to earn our business and create a customer who will without a doubt refer other potential customers your direction.

•The West Hills Honda website does not force a potential customer to reveal their address and phone number in order to communicate with someone. A pop up occurs on the wedsite that easily allows someone to shoot an email off to the Internet Sales Manager Amy Lounsbury. Most other dealership websites force a phone # entry in order to send an email.
•Amy Lounsbury is the only person who respected my request to please email (do not call). Personally, I found it rude for dealership after dealership to call me with complete disregard to my request otherwise.
•Amy Lounsbury responded to each of my emails over I believe a 6 week period promptly even on days that were her "off" days.
•Amy Lounsbury never, as most other dealerships did, use unreasonable or shady tactics to try to coax me into coming in to the dealership.
•Amy Lounsbury revealed and outlined all costs and had the best price that I was able to secure in email form from any dealership. This earned West Hills Honda my one personal visit to the dealership.
•On the day I visited the dealership, Amy showed and explained options on the vehicle with knowledge. She accepted my offer in a sincere manner and then did what she could within her limits to close the deal.
•Akeem Sloan processed our closing paperwork in a prompt, professional, and efficient manner without being overly aggressive to sell items such as extended warranties.
•Amy Lounsbury provided a complete showing, tour, and explanation of the vehicle to my wife and I upon acceptance of the car.
•The "We Owe" piece of paper is a nice reassuring touch to make sure nothing is forgotten.
•The West Hills Honda Service Department completed all items on the "We Owe" sheet within the timeframe promised the following Monday.
In short, we are very happy customers and love our brand new Honda Fit Sport. West Hills Honda Internet Sales Manager Amy Lounsbury did an outstanding job! West Hills Honda apparently understands what the customer is looking for from an "internet" sales department. Most other dealerships say they have an "internet" sales department, but in reality they rudely force the customer to deal with them the old fashioned way.

Congratulations on a job well done!

Sincerely,
Gregg & Margo, Gig Harbor
12/22/2010
We were extremely happy with our recent purchase of a new CR-V EX-L from West Hills Honda. From our very beginning inquiry to the final purchase transaction, Amy Lounsbury was quick to respond to all of our questions and was key in making this process a pleasant experience. This is at least our sixth vehicle we have purchased from West Hills Honda, and we would not have continued to come back if they did not provide excellent customer service in every aspect of purchasing a vehicle to maintaining our vehicles.

Duane Prunty
12/11/2010
I get such terrific customer service at West Hills Honda, but this time put all of the other times to shame. I can't believe I went in for what I initially was thinking would be a routine oil change and expected to be an hour, but got my 15,000 mile service, front end alignment and a car wash and all done in an hour. Really?! You guys are great!
Squeek Nowels
12/11/2010
Good, friendly service.
John Davenport
12/10/2010
I appreciated the immediate service I got for my Honda Civic Hybrid, even though I did not have a scheduled appointment. Ian let me know the scenarios and potential costs associated with having to run diagnostics. The fees were not more than he had told me up front. I also appreciated receiving my car back vacuumed and washed, nice customer service. Thank you. That kind of service keeps me buying and servicing my car at West Hills Honda.
Louise Reich
11/03/2010
I had two employees helping my husband and myself, both named David. I can't remember their last names, but this is only praise to your company and employees. Every time we have purchased a car it has been a hassle, pain and inconvenience. It's been stressful and can be overwhelming at times. Given price is always hard to haggle, but this time with West Hills Honda, I had an amazing experience. Not only were the employees and management extremely knowledgeable and helpful, they were also willing to go out of their way to make sure we were happy. It was a busy day and we were waiting for a while to sign papers, so David G. offered us dinner on him. I was surprised and taken back; I've never received such amazing service. This is our first Honda, so we were a little scared. But, I am confident we made the right decision, not only did we get a great car with great gas mileage and even a great certified warranty, we also found a dealership we will rave about forever.

I have already told my whole family about how amazing the experience was, how many people can say that about a dealership?? So, I felt the need to write a letter and take time out of my busy day to give you a compliment, how many times does that happen? I hope this specific dealership gets a lot of praise and same with the employees I worked with. They made a potentially stressful day, relaxing and comfortable. I can honestly say I will come back to get another Honda in the future and I will DEFINITELY be telling our friends and family where to shop for a new vehicle. West Hills Honda in Bremerton, Washington. Thank you so much for making our experience amazing and thank you for selling reliable and affordable vehicles.

Thank you,
Cody and Kristen Dawson
10/18/2010
We had a delightful experience. No hassle, competitive pricing and knowledgeable salesperson. Thanks for the pleasant experience. We look forward to returning to the dealership for our ongoing service of our new Honda
Wayne Emery
3/17/2010
Greetings Mike

Once again, I've been impressed by Jeter's performance. He has great energy and focus, never missing a beat in moving the work along, but at the same time engaging his customers so that they are dealing with a person, not just a very competent and professional worker. This skill has enabled him to discover and alert me to major work that was due, but based on mileage was not on my horizon, and I know I'm being looked out for rather than hustled. All the people I meet at West Hills Honda are courteous and professional, but Jeter is a key asset who guarantees that I will always return to you for service and even for car purchase because I know I'm going to be looked after.
George Miller
3/16/2010
Dear Honda Management

I just wanted to express my gratitude for the excellent service I received at your dealership yesterday.

I also wanted to take this opportunity to especially thank Will Parker for his quick-thoughtful and professional help with the service of my car. Truly outstanding. We have always had our cars serviced with you and will continue to do so.

Thanks again for your generosity and great service.

Sincerely,
Lucy Wells
9/01/2008
I just had to let you know...AGAIN!...how much I LOVE my 2007 "green tea" CRV. Driving into work this snowy slippery morning was not fun, but my Honda has been a beauty, handling so well in all weather and the heated seats are AWESOME! I tell everyone about what a great car it is,where I got it and who to see when they decide to get one for themselves. Thanks to all at WHH for your quality and friendly service. Best wishes for a Happy & Healthy New Year!
Dolores Crist
9/01/2008
Dear Kent,

We love our CR-V! Our thanks go out to you for making our car purchasing experience so positive and so much fun. Kent, please be assured that we will be good cheerleaders for you and West Hills Honda. We will do our best to send more customers your way.
Carol and Cliff Eckman
8/28/2008
Dear Scott,

Recently we took delivery of a Honda ridgeline and I want to personally than you for the informative rundown on the vehicle and the patience and courtesy you showed in dealing with us. The truck drives beautifully, seems solid as a rock, and looks great.

Than you again for making this purchase a very pleasant experience,

Sincerely,
Daryl Morrison
11/1/2007
We Love Our Prius! Thank you so very much for the great job of helping us in the purchase of our new 2008 Prius! We have purchased many cars through the years but, believe us, this was the best because of you! You made buying our Prius fun!

Thanks!
Hank & Ginny Howe
4/27/2007
To West Hills Honda,

My wife and I purchased a 2007 Honda Accord in the month of June from salesman, Mr. Akeem Sloan. We want to publicly express our thanks and appreciation to Akeem for his courteous, kind and professional demeanor throughout our conversation and discussion of various vehicles. He is a delightful salesperson. In addition, our dealing with Mr. Quinn Hill was also warm and professional. A few days ago, we brought the Accord back to have 2-3 things checked. We dealt with Mr. Hubert Jeter in the service department. It was overwhelming to see all the service department personnel so eager to assist and keep us informed, as our vehicle was in the shop. Mr. Jeter handled our paperwork and was also courteous and professional. I requested the opportunity to go into the mechanics operation area to look under my vehicle. They all were so kind and caring. And it made me feel proud that I purchased a Honda. Please congratulate this wonderful Honda Team. My conclusion: West Hills Honda is a positive experience, whether you purchase or service a vehicle. The feeling that you are the most important person of the day, allows you to relax among the comfort of smiles and kindness, with assurance that all of your vehicle needs will be met with professionalism, accuracy and dignity! Thank you West Hills Honda staff!

Cordially,
Denny Strand
Dear West Hills Honda,

I read about the hybrid in an article, decided that was what I wanted and went over and bought it. Everyone treated me like royalty. Mel, Shane and the finance person was a delight! They explained the features to me. I will use the service department. On the 30th I will be going in to have the vehicle undercoated and I will look at buying mats for bad weather.
Ron Aelkins
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