REPORTS TO: Sales Manager

DUTIES AND RESPONSIBILITIES:

• Identifies and satisfies the customer's transportation needs in a professional and friendly manner.
• Sells/leases and delivers a minimum of 8 units per month.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains full product performance and benefit to the prospect.
• Describes all optional equipment available for the product.
• Offers test drives to all prospects. Follow dealership procedures to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Ensures that 100% of paperwork on a closed purchase is given to finance and insurance manager (insurance information, trade title, etc.).
• Prepares sold vehicle for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
• Follows up on all post delivery items, tag/title work, "we-owes" and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Assist in open and close procedures such as unlocking and locking vehicles, moving vehicles on the lot, set up displays and other miscellaneous duties as assigned.
• Treat all customers with respect and dignity.
• Maintain a professional appearance.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. the requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Valid drivers license and clean driving record required. Customer service experience in a sales environment preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is regularly required to walk and sit for extended periods of time.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. the employee is frequently exposed to moving mechanical parts. the employee is occasionally exposed to wet and/or humid conditions; high, precarious places, fumes or airborne particles, toxic or caustic chemicals and extreme heat. The noise level in the work environment is usually moderate.

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REPORTS TO: Service Manager

DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Performs automotive repairs as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory time allowances and standards.
• Diagnoses cause of malfunction.
• Removes and disassembles unit and performs repair.
• Examines vehicle to determine if additional safety or service work is required.
• Advises service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be made.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts if the job is under warranty or if requested by the customer.
• Installs repaired parts, replaces fluids and makes appropriate adjustments.
• Road tests vehicle when required or refers to test technician.
• Documents work performed and recommended on the repair order.
• Attends manufacturer-sponsored training classes.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Treat all customers with respect and dignity.
• Maintain a professional appearance.

MARGINAL DUTIES include the following. Other duties may be assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The employee is occasionally exposed to high, precarious places; extreme heat; and risk of electrical shock. The noise level in the work environment is usually loud.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technical developments).

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