Customer Testimonials

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DealerRater Feb 28, 2021

Salvador treated me like a brother-he explained everything about the Nissan I wanted n took the extra step to not push it.Thank you Sal.

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DealerRater Feb 28, 2021

Genuinely incredible service. Max and Ray were fantastic to work with and made every part of getting a new car comprehensive and as easy as possible. I am so grateful

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DealerRater Feb 27, 2021

I'm Dean Bernard, a five-time buyer of Hondas from this dealership. I had the best experience with a young man by the name of Charlie Brown,who sold me my 2020 Honda. I feel if they lost him,they would lose a good salesman on the floor. He's honest, patient, and he was the best salesman from all of my five purchases. I want to make sure that the general manager knows how good a salesman on the floor Charlie Brown is. Sincerely,a satisfied five time Honda buyer.

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DealerRater Feb 27, 2021

Very good service! Very happy with the customer service from Max and Sarah, they were both wonderful and fun! Cant wait to drive my new car everywhere.

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DealerRater Feb 26, 2021

Went into the dealership expecting to not have options, or to feel like i was "too poor" to buy a car. But Charlie made me feel comfortable, and like i had all the affordable options i wanted. Straight away started telling people about Haselwood, and about the guy that hooked me up, Charlie Brown!!!!!

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DealerRater Feb 25, 2021

This is our 3rd new CRV from West Hills Honda. We keep coming back to them because they provide us with the best service + have an excellent sales staff. Charlie Brown, our sales person today, was exceptional. He took just the right amount of time, not too little and not too much, to thoroughly explain this car + what's changed since we bought our last CRV. It was a good way to spend the day!

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DealerRater Feb 25, 2021

It was an absolute pleasure working with Scott today. We bought a new 2021 Honda CRV Touring. This is a great dealership to work with.

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Google Feb 24, 2021

I was very pleased with our Team at West Hills for this. Very professional and complete.

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DealerRater Feb 23, 2021

Charlie Brown was such a cool knowledgeable guy .i was looking at a 2000 Mercedes Benz C-Class and after a smooth test drive I decided to buy it and asked if I could pick it up the following day.When I went to pick it ,Charlie showed up even though it was his day off just to hand us the keys and show us some last minute details. I will be back. Thank you so much. Sheldon

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DealerRater Feb 23, 2021

Thank you for the fast and friendly great service Max Mengesha. Also would like to thank Dave in Finance for getting us through all the paper work in a timely manner, so we can get out on the road in our new car.

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DealerRater Feb 22, 2021

Been going here for many years and had great experiences. Very happy with our 2 new cars, the 6 and 7th cars from them. Looking forward to more new cars in the future.

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DealerRater Feb 21, 2021

I am beyond thankful to have had Max’s help along with other great staff. Amazing customer service, & I will definitely be coming back and recommending this dealership to all of my friends, family, etc. thank you again!

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DealerRater Feb 21, 2021

Max was extremely helpful with all the needs and questions I had for the cars, and I really appreciate how helpful he was and was willing to work on everything we wanted and needed. Definitely will be coming back for my car soon!

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DealerRater Feb 21, 2021

Great service. Very friendly, helpful and informative. Appreciated the follow up call the next day and offer to continue to assist us with the functions on our car.

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DealerRater Feb 21, 2021

Had an excellent experience for the second time with Mike Columbus! Did a wonderful job accommodating us. You have an asset to your company!!!! Great customer service!! Great personality. Will return to Mike! And refer him. As for your detailing shop, just because it is a “New” vehicle, doesn’t mean it doesn’t need to be wiped down and a quick vacuuming. Non of this was done. Last time same thing. Detailing is disappointing, when you purchase a new vehicle it’s nice to have it tip top! No matter if it eventually gets its every day wear and ...

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DealerRater Feb 20, 2021

I flew to WA to purchase a new car to ship to Juneau AK. After narrowing my SUV choice I chose the Honda Pilot. Out of the 5 dealers I visited or talked with West Hills offered the best deal and was the most helpful. I was surprised that one dealership would not sale to an out of state resident. They automatically lost a sale. David Brannon in Finance was very helpful and kept me up to date on the sale. I had to leave WA before the purchase and he assisted me with all the necessary paperwork to make the ...

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DealerRater Feb 20, 2021

What a wonderful experience. Max did an outstanding job getting us exactly what we wanted. He was efficient and knowledgeable and helpful. I highly recommend him and would recommend him to anyone who needs a new car. Thank you for you super service.

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DealerRater Feb 19, 2021

Thank you to West Hills Honda. My wife (Myia Brown) referred me to them because she had a great experience with my son who bought a car from them less than a year ago. West Hills honors their customers and rewards them with a $200 referral fee. My wife should receive a check any day. Special thanks to our sales lady Leanne Li and finance officer David Brannon. It was a pleasure doing business with them both. We will make sure to refer them again in the future. It’s only the first day, but I love my new car. Thank ...

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DealerRater Feb 18, 2021

Great car buying experience. No pressure, upfront and solid pricing, and great in stock vehicle selection. We were out the door in less than 3 hours from arrival. Overall, great experience.

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DealerRater Feb 18, 2021

West Hills made it easy to choose a Honda CR V for our new car. Attentive sales and administrative staff and Sal answered all my questions. A great experience.

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DealerRater Feb 18, 2021

Received wonderful service from Leanne and Sera. Leanne was totally instrumental in helping me decide to purchase the car. Sera made the numbers work. Your dealership is very professional and provides exceptional service. Thank you

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DealerRater Feb 16, 2021

Mike and his team worked hard to get me into a great used car. They are a great group and I will recommend them to anyone looking for a good deal and great service.

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DealerRater Feb 11, 2021

Extremely happy with every aspect of service. Have purchased several Hondas from West Hills and the purchase I made today was the best. Will go there next time.

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DealerRater Feb 10, 2021

Lianne is awesome to work with definitely goes out of her way to make things go as smoothly as possible for you and she is upfront and honest. Awesome Person Joy to work with.

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DealerRater Feb 8, 2021

We test drove quite a few cars before we found the perfect car for what we were looking for. Charlie was very patient and wanted to help us find the perfect car. We will return when it's time for another car!

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Google Feb 8, 2021

After doing some research online, my wife and I visited West Hills Honda "just to look" at a new CR-V, the model we were interested in buying. We were met by Scott Heston, shown the available vehicles on the lot and their features before a test drive. Scott was friendly, knowledgeable and willing to negotiate on our trade-in. By the end of the afternoon, we were able to complete a transaction, with the help of Blake in the Finance Department, that we were comfortable with and drove home in our new CR-V EX-L. We were very pleased with ...

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DealerRater Feb 7, 2021

Great customer service from David, Martin, and the rest of the West Hills Honda staff. Treated me like a human being. Gave me a great deal.. Would definitely be dealing with West Hills Honda for any future purchases.

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DealerRater Feb 7, 2021

This was my first time buying a car from a dealership and it was a awesome experience. I spotted my car when I first got here. I decided to walk around and look at all the used cars on all the lots, but came back to my car. I just had to get it, Sal didn't pressure me and was patient, he let me go look at everything and when I came back I found him to help me out. Sal and the whole crew here were very personable and upbeat. I havent laughed this much in a while, ...

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DealerRater Feb 6, 2021

Calm and simple, I was in for maybe 3 hours total. Keeping everything simple really helped my anxiety. I’ve been putting off a newer car for too long now. Everyone there was very kind and friendly. Thank you again I love my new car.

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Google Feb 6, 2021

Thank you for the great deal Mr. Daniel Conners! You’ve been really helpful on helping us decide on our first mini van. Definitely looking forward to do business with you in the future.

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DealerRater Feb 6, 2021

This is our 4th Honda that we have purchased via West Hills. Our collection included 2 Accords, 1 Odyssey, and now a CRV. W Hills staff and sales are friendly, informative, and professional and did their best to get us the best value for the dollar. Max and David did a great job and we enjoyed working with them. We also have W Hills do the major maintenance on our vehicles for quality, OEM parts, and cost wise they are competitive with local auto shops.

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DealerRater Feb 5, 2021

Scott and the entire West Hills Honda team made my car buying experience amazing. The staff was very welcoming and patient with me as I test drove cars. Scott was very knowledgable about the car I was buying, and took his time to teach me about every detail of my vehicle. My experience at West Hills Honda was extremely positive and I would certainly recommend visiting them for any of your vehicle needs! 10/10 experience.

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DealerRater Feb 5, 2021

Had not really planned on buying a car. Did not even feel like the usual dreaded trip to a dealership. Smooth transaction with very welcoming atmosphere. Never felt pressure, was always made to feel. What car buying should be. Prices were competitive and they went above and beyond to ensure I was nothing short of ecstatic with my purchase. Everyone was very helpful and accommodating. Happy to be joining this dealerships family.

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DealerRater Feb 3, 2021

Great customer service!!! Best car experience I’ve had in Washington. I left confident and happy with my car choice. I also was happy great customer service continued after my purchase was completed!

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Google Feb 2, 2021

Steve Pavlik was a great sales person. Very professional, friendly and easy to talk to. Also, very knowledgeable on the vehicles. Love my new car! Thank you Steve!!

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DealerRater Feb 2, 2021

I had the best experience at West Hills Honda. Max was awesome!!! Financing was easy!! It was the best experience I've had when buying a car!! They will forever be my dealership!!!

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DealerRater Feb 2, 2021

My salesman was Tyler Savage. He was helpful. Any questions I had he answered or found the answer. The Honda team was able to help me work through problems and issues.

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DealerRater Feb 1, 2021

Charlie was fantastic! Our car buying experience was 100! Blake in finance was amazing too! We love our new baby, Donna! Thank you, West Hills!

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DealerRater Jan 31, 2021

Charlie came across as honest, upfront and very helpful. I appreciate the effort he put into making sure I understood the vehicle features. Thanks Charlie!

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DealerRater Jan 31, 2021

This is the second time we've bought a car from Sal at Westhills. He's always been helpful, informative, friendly and professional. He makes the process of buying a car less stressful.

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DealerRater Jan 31, 2021

Charlie was the best. Treated us with great respect and fairness. He was wonderful cannot say enough. honest discussion about cars. Your people make this a great place. We will be back.

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Google Jan 31, 2021

Great place to buy a car, great service more than I could ask for. Ronald Esguera was an excellent salesman leading me to what I was looking for.

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DealerRater Jan 30, 2021

Charlie was very patient with us. He helped us look at several vehicles on different days so we would know what we wanted. He was friendly and approachable. He didn't push us in any direction. He was the reason we found the vehicle we really wanted for our family and why we came back to West Hills to make our purchase.

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Cars Jan 30, 2021

Martin our sales agent and the whole sale's staff were very knowledgeable and friendly. We hadn't bought a car in over 10 years and they made the experience pleasant.

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Google Jan 30, 2021

Awesome experience, the focus was on us and the needs of our vehicle. People whether service, finance, parts or buying a car were very understanding and not pushy. Steven in sales, Sera in Finance and Robbie in Parts, The Medina's thank you. 2020 Honda Fit LX 👍🙂

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DealerRater Jan 29, 2021

Great dealership more than what I could ask for, great service Ronald Esguera guided me to the perfect car I was looking for. This would be my #1 recommendation

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DealerRater Jan 26, 2021

My experience trading in my car for a different vehicle was easy and simple. Scott was very helpful and knowledgeable in helping me get what i wanted and made for a great experience

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DealerRater Jan 26, 2021

Great customer service. Helped me find the right car for me. Will work to find the best price for you. Helped me get my APR down for easier auto loan payments. Highly recommended working with these guys.

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DealerRater Jan 26, 2021

Max was amazing and he showed us all the cool new features of my brand new car. He was friendly and professional throughout the process.

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DealerRater Jan 25, 2021

David Brannon was very helpful in getting us a military discount and a free maintenance package. Very personable and knowledgeable guy whom we enjoyed working with. Leanne was a great help in the test drives and helping us make a decision. Couldn’t believe she was new on the job. Hope she keeps her open and straightforward manner.

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DealerRater Jan 25, 2021

Three cars later and we are back with our favorite team wwh!! Another wonderful experience and always looking out for us! Thank you the amazing team..Sal, Noi and Blake!

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DealerRater Jan 23, 2021

Can’t say enough about this group. From the moment we walked through the door and Leanne greeted us, to the test drive, to appraising our trade, clear through financing. Amazing service, honest, and very informative. I forget the man's name that helped w/ our trade, but he was fair, very friendly and straight up. We had 2 other appraisers at different dealerships evaluate our trade and had also done our research so we knew where we should be. We did not tell them that, but West Hills came in with a fair offer right away, rather then make us ...

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DealerRater Jan 23, 2021

We enjoyed working with David. He was thorough, informative, knowledgeable, & fun to talk with. He knows his “stuff”! We liked David and we liked Ronald.

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DealerRater Jan 22, 2021

Great buying experience! Thank you so much to the team! Thank you so much Leanne for your determination to get me my dream car!!! 💕🤙🏽 Patient, friendly and accommodating.

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DealerRater Jan 22, 2021

Max really was so helpful and reassuring this whole process. He was quick, friendly, knew what he was doing, and really understanding to what my concerns were when trading in my vehicle. This was something I was thinking about for a while, and I just had to do it. And it was easy. He spent time talking to me, and getting to know me as an individual. Customer service was A+. Thank you, for taking the time. And yes if you need anything, ask for Max.

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DealerRater Jan 22, 2021

Everything was very stress free. Lots of help and support to make sure I was picking the correct vehicle for me. Lots of consideration for what I needed out of a vehicle

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DealerRater Jan 19, 2021

Max was great! We would recommend others ask for him by name. David was also great to work with during signing. Both gentlemen were very personable and informative. The general manager also made a point of saying hello before we left. Overall a very good experience this far. Thank you! Tim and Carol.

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Google Jan 19, 2021

I had the best experience purchasing my 2021 Accord here. Mike Columbus gave me the V.I.P. treatment as did everyone I spoke with from the moment I arrived at the dealership. I’ve never been so comfortable during the purchase of a vehicle as I was at West Hills Honda. I honestly had the best experience and I’m loving my new car! Thanks!

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Google Jan 18, 2021

I returned to West Hills Honda after leasing from them 3 years ago. I did so because negotiations are no stress. I liked the extra mile they go with the 3 year maintenance package. My salesperson Max. Was friendly and pleasant to work with.

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DealerRater Jan 17, 2021

Great place. Location and service. Only downside is when i said my max payments are about 350 i could afford they didnt mention other fees included after the car payment itself. So when i said 350 was about my max i was comfortable paying. Walking out with a payment over 500 a month was a little annoying. Tho i did get an amazing deal on a 2 door 2018 civic with less than 20k miles. To be fair i pretty much have no established credit but they still did their best to make sure i got a good deal and a good car.

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DealerRater Jan 17, 2021

The salespersons were great, very patient and informative, Drew was very detailed. The Honda manager seemed to be very short but in general I knew what I wanted and received a good deal.

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DealerRater Jan 16, 2021

Everyone is super nice and helpful and Scott helped us find the specific vehicle we saw online. We searched up and down almost every lot and he didn't stop trying to find it. He helped me buy my first car.

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DealerRater Jan 16, 2021

Received excellent care and a great deal today! Drew, Jeremy and David were amazing! Drove away happy, our third deal at West Hills Honda in 4 years. Love this dealership.

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DealerRater Jan 15, 2021

We had walked in wanting to just check out prices of vehicles. Shortly after, we were joined by Drew Renquest who was more than happy to help us shop around. She showed us the new and some used cars but we fell in love with a used '18 Honda Civic Coup. We wanted to just crunch some numbers which she was more than willing to do without any obligations. Finally after some amazing customer service from Drew and the financial staff. We decided to leave with that Honda Civic. They worked with our bad credit and got us the best deal ...

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DealerRater Jan 14, 2021

Must say this was the most enjoyable automobile purchase we have ever had. West Hills Honda honored our Truecar price without any questions. Steven in sales was great; knowledgeable and friendly! David Brannon, the finance director was really helpful. He offered us a military discount that we were not even aware of! Thanks David! We will definitely refer anyone looking for a Honda at a great price!

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DealerRater Jan 14, 2021

Miss Li did a great job. Patience is a virtue with her. Showed a great car right off the bat. Overall good experience and a fair price.

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DealerRater Jan 13, 2021

They knew exactly what I wanted. Were helpful and friendly even though it was a super busy day. Thank you so much. I love it.

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DealerRater Jan 13, 2021

Sal was great, the car is super nice. There weren’t any used car games. We are happy with our purchase.We would recommend them.

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Google Jan 12, 2021

I just leased a brand new Honda HR-V from West Hills and I had a FANTASTIC experience. Everyone that I met at every step in the process was friendly and knowledgeable. I felt ZERO pressure at any point to make any purchases or hasty decisions. Mike Columbus was the sales person who assisted me and he is a pro! So nice, so knowledgeable, so patient. Ray, the Business Manager, who did the finance portion with me was equally fantastic also. The management was incredibly nice and fun. I highly recommend going to see Mike if you're in the market ...

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DealerRater Jan 12, 2021

Being a first time buyer I walked in kinda nervous not knowing what I’m doing but they were more then willing to help with anything and everything.

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DealerRater Jan 12, 2021

Honest, courteous, and helpful for all my needs, answered questions like an expert and doesn’t hassle or beat around the bush for a sale! 100% pleased when dealing with her, would recommended to anyone looking for a new or used vehicle.

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DealerRater Jan 10, 2021

All in all, working with Tyler was a great experience and everything was a smooth process. We were in and out in 2 hours which is great for a car purchase when all the research has been done beforehand. This, coupled with an extremely helpful manager made this experience a great one. We had a few hiccups at the beginning, but were solved immediately (nothing to do with Tyler, he was excellent!) Would HIGHLY recommend working with Tyler.

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Google Jan 8, 2021

We( myself, my girlfriend, and my mother) had a very pleasant car buying experience with Steve Pavlik as our sales person. Steve was very knowledgeable kind and non aggressive towards making a sale. He is someone whom I would gladly buy another car from. We love our 2021 Pilot and if asked would recomend west hills Honda for any car buying needs!

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DealerRater Jan 7, 2021

Everyone was extremely down to earth. Got set up with a reliable vehicle in a relaxing, very stress free environment. Felt truly taken care of!

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DealerRater Jan 7, 2021

Both the sales and the finance team were super friendly and low-pressure. Everyone stayed late to help us out, and went the extra mile for us--and for a certified pre-owned vehicle, too! We look forward to shopping here again in the future!

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DealerRater Jan 3, 2021

What a great experience we had when we were trying to replace our 17 year old car. After visiting many dealerships in the area we narrowed our search to 2 makes and models. While trying to decide between the the 2 and whether to go with a gas or Hybrid model , Charlie Brown from West Hills Honda stepped up to "WORK FOR US". Charlie arranged for us to test drive both of the vehicles we were looking at in both the Gas and Hybrid, He had the answers to our questions for the CRV's that we were looking at and ...

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Google Jan 1, 2021

Best car buying experience. Ivy was hands down the least forceful saleswoman but was tough at making sure we got a great deal. Felt completely comfortable even though we walked in with low expectations. Highly recommend Ivy and the team!

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DealerRater Dec 29, 2020

Mike and the other team members of West Hills Honda were very respectful during the purchase of our new car, something I appreciate very much. I look forward to working with them again.

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Google Dec 27, 2020

The service is fast and efficient!!! And they help you immediately from the moment you walk in to the moment you drive off in your new car!!!

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Google Dec 26, 2020
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Google Dec 23, 2020

Ricky was amazing! He not only assisted us in getting an oil change and tire rotation, but kept us informed the entire time, helped us get a rental, and provided us coupons for drinks while we waited. I was even able to get an appointment the same day. Will be back again.

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Google Dec 22, 2020

So happy with are service! Special thanks to Mengis Mengesha!!!

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DealerRater Dec 21, 2020

Max was great. He was very knowledgeable and very patient. I was just going to test drive, but left with a new car! He explained every feature and made sure I was comfortable with them. I would definitely buy from him again and will recommend him to my friends.

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DealerRater Dec 19, 2020

Our experience was great. We came in knowing what we wanted how much we wanted to spend and he met all our expectations. Extremely personable and not pushy at all. This was a huge thing for us, in the past going to other car dealerships there always seemed to be mental gymnastics in place just to get a straight answer. Even if Charlie didn’t have an immediate answer for us on a question he looked it up and gave us great answers to the questions we had. Overall A+ service and would return in the future because of the ...

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Google Dec 15, 2020
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DealerRater Dec 13, 2020

Scott was friendly,considerate and eager to address my questions.The process was quick and efficient. I was actually referred by another dealer who was trying to find me my perfect vehicle. They seem to have good relations not only with their customers but other dealers also. I think this speaks volumes for their business practices. Please consider finding your used vehicle here.

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Google Dec 12, 2020
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Google Dec 11, 2020

It was far from your typical high pressure, must buy whats most expensive and rip you off experience. Mr. Charlie Brown was awesome, he listened to our wants and needs in a new SUV. After spending time showing us the different models and trims, we went with the 2021 Passport Elite. Using the COSTCO program was easy and saved us some $. From start to finish, Westhills Honda made the car buying process pleasant and easy. And we got an Awsome new sweet ride. Definitely recommend seeing Mr. Charlie Brown and the Westhills Honda team for your next new or used vehicle ...

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DealerRater Dec 11, 2020

Scott made buying a used car a fun and pleasant experience! He was helpful with any questions I had. The overall process went very smooth.

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DealerRater Dec 10, 2020

Scott was very helpful and very knowledgeable about the Honda CR-V and most likely all of the Honda’s on the lot. I would recommend him to anyone looking for a new Honda!

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DealerRater Dec 10, 2020

Mike Columbus was absolutely terrific. The experience was great from his help getting me the car I wanted thru seeing the process to the end!

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Google Dec 9, 2020

Had an issue where they charged me a diagnostic fee when they should not have; they promptly called and fixed the problem.

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DealerRater Dec 9, 2020

I wasn’t thrilled to shop for a car because I’ve had terrible experiences, at different dealers, in the past. But not here! Mike was great and so was David! The paperwork was very fast; I was in and out, compared to my previous visits of spending lunch and dinner with the other dealers crew. Everyone was super nice. I felt respected and taken seriously and that made me confident knowing I picked the right place to stop in. 10/10 would highly recommend!

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DealerRater Dec 9, 2020

Amazing service! I have been coming here for years and just completed my second vehicle upgrade and purchase here and I wouldn’t trust anywhere else !

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DealerRater Dec 6, 2020

I knew what I did and didn’t want, and Charlie respected my time and wants. He was respectful and kind. Overall, a good experience

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Google Dec 6, 2020

Great service. Wonderful people. Love my new car. Would defiantly suggest to anyone who lives in the area.

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DealerRater Dec 5, 2020

They were literally so cool!! Customer service was fantastic over all! VERYYY friendly. It took forever but ever dealership does they made sure I wasn’t thirsty. Very one was awesome. And I’m looking forward to being with Honda for a long time. 🙂

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DealerRater Dec 1, 2020

In and out super quick. 2018 Honda Civic, good service, answered all my questions, free Black Friday TV. Very good experience. Would buy again. Meow.

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Google Dec 1, 2020

Charles Brown and Max did a fantastic job working with me. I ended up with exactly the car I was diligently looking for with the best price anywhere in the area. They continued to check with me and ensure I was satisfied with everything before pushing forward. My only comment pertains to the credit application. Not only was I paying cash, but to have to fill it out online, plus twice while in the showroom seemed a little time consuming and redundant. Will recommend West Hills Honda to anyone looking for a great car at a reasonable price.

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DealerRater Nov 28, 2020

Wonderful Customer Service. Great atmosphere. Followed Covid-19 Guidelines. They were very helpful in getting everything we needed. Always asked if we wanted water. Thanks guys.

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